Manager Customer Service

Location:

Fereej Ibn Dirhem, Qatar

Salary:

7000 QR

Posted:

March 22, 2020

Contact this candidate

Resume:

Debbie L. Lim

Address: New Salata

Mobile No.: +974-****-****

Email address: ***************@*****.***

Visa: Husband’s Sponsorship

Career Objective

It is my objective to provide quality work services imbued with ethics, values and professionalism and to seek opportunities that will fit my skills and abilities in attaining self-development.

Educational Attainment

Bachelor of Arts in Sociology 2008, Mindanao State University- Iligan Institute of Technology

Fashion Institute of the Philippines- 2012

Employment History

Executive Secretary/ HR & Admin Coordinator

Arabian Supplies W.L.L.

Tadmur Trading Bldg. 167 St. 340 Zone 43

Doha, Qatar

April 2017- January 2020

Job Description (Executive Secretary to the General Manager)

Directly reporting the General Manager

Acts as the point of contact between the GM and International Suppliers

Provides full administrative and clerical assistance to the GM

Manages and maintains GM’s calendar, emails and provide reminders

I.e. Schedules his meetings, makes email correspondences

Manages GM’s flight bookings and hotel reservations

Prepares sales reports

Prepares confidential and sensitive documents

Performs other duties requested and entrusted by the GM

Job Description (HR & Admin Coordinator)

In charge in recruitment/ new hire processes

Coordinates with the PRO for RP renewal, medical test, finger print, health certificates of new

employees and company documents (Computer Card, TL, CR)

Prepares and process vacation leaves (Annual/ Emergency/ Resignation/Termination) for employees on ERP

Prepares employees timesheet on ERP

Prepares local purchase requisition and free trade requests on ERP

Liaise with Procurement, Finance and Accounts Payables for payment processing

Requests accommodation & transportation for new joiners

Maintains recruitment files, employee files

Acts as the main point of contact for all meetings, engagements and requests

Organizes internal and external meetings

Answers and screen telephone calls, respond to emails, messages and other correspondents

Prepares letters, memos and other documents

Makes sure all documents for signature are correct and have been approved by other Dept. Heads

Maintains availability of company stationeries and pantry items in sufficient amount

In charge of office maintenance

Administrative Assistant

Roots Energy & Engineering Services

NBK BLDG. Salwa Rd. Doha, Qatar

December 2014- December 2016

Job Description:

Welcomes visitors

Routing calls to the correct department/ person.

Maintains office security by following procedures; monitoring logbook; issuing visitor

Badges

Collects and distribute parcels

Schedules meeting and arrange conference room

Performs basic bookkeeping, filling, and clerical duties

Prepares employees timesheet on ERP

Prepares local purchase requisition on ERP

In charge in maintaining LPR and LPO files

Prepares letters, memos and other documents

Executive Secretary

Moushi by Mashael Alfaris Fashion House

Takhassusi, Riyadh, Saudi Arabia

September 2012- December 2013

Job Description:

Team leader for 4 tailors

Takes part in general Administrative, Sales and HR duties

Responsible for greeting and entertaining the customers

Involves with the execution of all digital related marketing activities e.g. Website, Facebook,

Twitter, instagram, etc

Responsible for forwarding the products to customers both international and local

Responsible for receiving ordered materials such as fabrics and hang tag

Responsible for making online payments, or handling cash payments/ receivables from or to

customers

Comes up with different advertising and marketing strategies

Handles the factory and showroom and also make sure they run smoothly

Ensures efficient production and quality control of clothes

Reports daily/ weekly/ monthly sales to the CEO

Works on the designs of woven labels and hangtags for the dresses

Arrange and attend fittings for customers

Assists in photo shoots, runway shows and all other events

Customer Service Representative

JPMorgan Chase Bank (BPO)

October 05, 2009- February 17, 2012

31st St. Net Plaza Fort Bonifacio, Taguig

City Philippines

Job Description:

Achieve sales targets and providing Customer service

Responsible to cross sell & enhancing relationship with existing customers

Provides customer service to ensure customers will continue to do business within the establishment

Selling of consumer products such as checking account, savings account, credit card, online banking, overdraft protection, online bill payment, direct deposits and other banking methods that will make the business more convenient

Report Generation & filing for daily/ weekly / monthly sales to the Team Manager

Enhance the value of existing checking account & savings account (advice whether to upgrade / downgrade a checking or savings account).

Handles custodian accounts and certificate of deposits

Review all critical reports, monitor cash levels and fraud control

Provides back-up and support from the main branch

Customer Service Representative

IQor Philippines (BPO) – Customer Care

Account: American Express Bank

October 08, 2007- September 27, 2009

Tower II RCBC Plaza, Ayala Ave.,

Makati City Philippines

Job Description:

Reviews files to select the delinquent accounts for collection efforts

Evaluates customer records and recommends if the account is to be closed, credit limit to be

Reduced or extended based on earnings and savings data, payment history, and purchase activity of customer

Confers with representatives of credit associations and exchange information concerning credit ratings and forwarding addresses

Interviews customers by telephone to investigate complaints, verify accuracy of charges, or to correct errors in accounts

Reports daily / weekly/ monthly collections to the Team Manager

Forums Attended

Forum on Globalization: Impacts on Educational February 15, 2006

System and Labor

DIET Training iQor Phil. – American Express

(Diction, Intonation, Enunciation Training) January 2008

Voice & Accent Training iQOr Phil – American Express

BC-TEC

(Building Confidence through Effective JPMorgan Chase Bank

Communication) October 2009

Skills

Good Interpersonal Communicative Skill, Documentation and Writing Articles, Computer Literacy/Skills, Planning and Organizational Management Skill, Detail oriented and meticulous and self- motivated.

Personal Information:

Nationality: Filipino

Birth Date: March 11, 1986

Civil Status: Married

Passport Number: P2619626A

Expiration Date: April 5, 2022

Visa: Husband’s Visa

Reference:

Andre Romero

Team Leader: Fraud Department

JP Morgan Chase Bank, Taguig City Philippines

Mobile No.: +639*********