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Office Manager

Johannesburg, Gauteng, South Africa
March 22, 2020

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Charlene Sanderson


Name Charlene

Surname Sanderson

Date of Birth 1981-08-14

Address Waterfall Heights

Vorna Valley



South Africa

(Willing to relocate)

Telephone +27-72-738-****

Mother’s number (078-***-****)

Email address

Driver’s Licence Code 10 (with own vehicle)

Marital status Single

Notice period Available to start immediately

BEE Classification Coloured


Company Sanitech Toilet Hire

Period of employment July 2019 to date

Position Held Branch Admin Co Ordinator


Vetting of clients, ensuring all documents all correct

Loading new customers of the database

Loading contracts

Ensuring invoicing is accurate

Ensuring that all cancellations have been removed from the system and make sure client is not billed

Check that contract details and pricing are correct

Month-end processing – meet deadline for Branch report

Print MCS services to be done

Print on site details (units in field)

Handling of debtor queries, credit notes and re-invoicing


Company South African Insurance Crime Bureau

Period of employment 2009 March to July 2018

Position Held Administrator: Finance Clerk and HR Department



Requesting and issuing invoices

Preparing requisitions to be signed

Processing payments on Business Online

Dealing with application: Business Online

Cash book Transactions

Reconciliations: Bank

Following up on outstanding invoices

Pastel processing

Processing of employee’s salary payments

Processing of pension payments from employees to pension fund scheme

Recon of Credit Card, Garage card transactions and Sanral expenses

Petty Cash reconciliation

Booking of flights and accommodation

HR Admin

Human resource filing

Updating employee’s leave schedules

Open, update and maintain and complete personnel files

Pension fund claims

Intermediate between employees and payroll, assisting with queries

Assist payroll by providing relevant employee information (e.g leave of absence, sick days and study leave)

Manage staff loans, study loans and payments to tertiary institutes for students

Liaise with external partners, like insurance and BEE consultants

Assist with HR projects (e.g staff functions, year-end functions)

Arrange travel accommodation and process expense forms

Maintain training schedules

Registering for training courses

Assist with company projects such as the Annual SAICB conference (e.g invoicing delegates, printing name tag, and speaker’s accommodation)

Assist with BEE annual file preparation

Assist with information for EE reporting to Department of Labour

Ordering office equipment and stationery

Confirming employment when HR management is not available

Position Held Personal Assistant to the Chief Operations Officer (COO) and Senior Business Manager and Receptionist


Manage and schedule appointments (handling of daily activities of the COO)

Prepare correspondence on behalf of the COO

Handling telephonic enquiries

Ordering food and preparing boardroom for scheduled meetings

Coordinating domestic and international travelling and hotel stays

Order foreign exchange for overseas travel

Preparing travel packs

Ordering stationery, office equipment and office supplies from suppliers

Compiling monthly reports and monthly statistics

General office administration

Meet and greet visitors

Banking – prepare and process electronic payments

Reconcile credit card and petrol card statements of the COO, and all other employees who have business cards

Update leave schedule of all staff

Typing and compiling reports

Prepare letters and documents

Preserving office records, devising and maintaining office systems, including data management, filing, etc.

General office maintenance and office support

Maintaining the executive’s diaries by scheduling meetings, booking flights and accommodation.

Maintaining and updating distribution lists

Giving administrative support to the office manager, executives and administrative personnel

Business and HR Administration

Administrative and Secretarial Duties to the business unit- liaising with the various governments, finance and administration institutions (SARS, Stats SA, internal banking authorities and institution)

Regular interaction with clients and suppliers to ensure that a professional service is delivered

Initiating and implementing new financial business procedures

Management of Employee Records (contracts/salary/leave)

Online processing of Evergreen Pension Payment

Submitting of pension claim forms

Receptionist Duties

Answer the telephone, screen and direct calls

Take and relay messages

Provide information to callers

Greet persons entering the organization

Direct persons to the correct destination

Liaise and deal with queries from clients, suppliers and other staff; public and


Ensures knowledge of staff movements in and out of the organization

Tidy and maintain the reception area

Assist with staff and company functions and events

Position Held Data Capturer Specialist


Distributing of enquiries to member companies

Dealing with telephonic enquiries from member companies and business partners.

Compiling monthly reports and monthly statistics

Analysing data and identifying patterns of criminal behaviour

General office administration

Company Bidvest Bank

Period of employment 2005 September to Jan 2009

Position Held Senior Foreign Exchange Consultant / Acting Supervisor


Supervising the branch when branch supervisor was not present

Buying and selling of foreign currency (Notes and travellers cheques)

Overseas transfers via moneygram or telegraphic transfer

Import and export transactions

Telephonic queries

Ordering stationery

First Aid Officer (certificate held for 2006 to 2009)

Daily balancing of Foreign exchange

Daily banking

Processing of End of day reports

Reporting of suspicious transaction to SARB

Ordering and remitting of cash and traveller’s cheques

General office administration

Company First National Bank and International Banking Nelspruit

Period of employment 2000 November to 2005 August

Positions Held Switchboard, Operator, Receptionist, Queries clerk,

Cheque Processor, BankTeller, Foreign Exchange Administrator.


Directing all incoming calls to correct department

Dealing with internal bank and telephonic queries

Processing of all incoming cheques

Processing of debits and credits on accounts

Buying and selling of forex

Process inward telegraphic transfers

Updating of company travelling records

Attending to general customer queries


Security Management – First year (Incomplete)

Subjects Completed Introduction to Criminology

English for Academic Purposes

1999 Matriculated: Worcester Gymnasium, Worcester

Subjects Accounting



Computer Studies




1.Yugeshree Mankum : Office Manager at SAICB 084-***-****

2.Mrs Hester Gouws: Supervisor at Bidvest Bank 082-***-****

3.Mrs Brenda Carter: Supervisor at FNB 011-***-**** / 011-***-**** / 082-***-****

4.Mrs J Pieterse: HOD at FNB (013-***-****

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