Professional Summary
Experienced in providing exceptional customer experiences by identifying customer needs and solving complex issues by demonstrating patience, attentiveness and positivity in all interactions.
Experience
Powder Coater December 2016 to October 2019
Ariens
Perform quality assessments on welded materials
Powder coat parts in a uniform manner to meet quality standards
Team performance on paint line continually met quality and production goals
Picker
Ariens
Gather parts for assemblers
Assembly of zero turn lawn mowers
Team performance on line continuously meeting production goals within 8 hours
Service Manager
Sundance Bar & Grill September 2012 to April 2015
Serving, bar-tending and cooking duties
Training and coaching staff
Provided exceptional service to all customers
Managed inventory and worked with vendors to maintain stock of beer, liquor and food
Customer Service Representative
Seider Heating and Air Conditioning November 2006 to May 2012
Created new processes and systems for increasing customer service satisfaction
Scheduled and dispatched maintenance and service calls
Scheduled sales appointments and processed contracts, install paperwork, financing and invoicing
Sold, maintained and renewed annual service contracts
Performed data entry of all technician maintenance and service call paperwork, creating customer history data base, bills, receipts and lien waivers
Managed accounts receivable: Quick Books posting, billing and bank deposits
Managed inventory and ordering of service parts, install equipment and office supplies
Education
Berlin High School – Berlin, WI High School Diploma