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Customer Service Representative

Location:
Manitowoc, WI
Posted:
March 22, 2020

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Resume:

Professional Summary

Experienced in providing exceptional customer experiences by identifying customer needs and solving complex issues by demonstrating patience, attentiveness and positivity in all interactions.

Experience

Powder Coater December 2016 to October 2019

Ariens

Perform quality assessments on welded materials

Powder coat parts in a uniform manner to meet quality standards

Team performance on paint line continually met quality and production goals

Picker

Ariens

Gather parts for assemblers

Assembly of zero turn lawn mowers

Team performance on line continuously meeting production goals within 8 hours

Service Manager

Sundance Bar & Grill September 2012 to April 2015

Serving, bar-tending and cooking duties

Training and coaching staff

Provided exceptional service to all customers

Managed inventory and worked with vendors to maintain stock of beer, liquor and food

Customer Service Representative

Seider Heating and Air Conditioning November 2006 to May 2012

Created new processes and systems for increasing customer service satisfaction

Scheduled and dispatched maintenance and service calls

Scheduled sales appointments and processed contracts, install paperwork, financing and invoicing

Sold, maintained and renewed annual service contracts

Performed data entry of all technician maintenance and service call paperwork, creating customer history data base, bills, receipts and lien waivers

Managed accounts receivable: Quick Books posting, billing and bank deposits

Managed inventory and ordering of service parts, install equipment and office supplies

Education

Berlin High School – Berlin, WI High School Diploma



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