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Front Desk Customer Service

Location:
Yerevan, Armenia
Posted:
March 22, 2020

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Resume:

EDUCATION

Higher Institution diploma (****-****)

(Armenian State Pedagogical University after Kh. Abovyan)

The faculty of Geography and Practical Economics

QUALIFICATION

Geography and Economics

WORK EXPERIENCE

LILIT ABOVYAN

Name of employer

Zvartnots ''Armenia'' International Airports'' C.J.S.C.

Duty Free

Occupation or position held

Cashier

16.04.10-07.02.13

Address:

Charenc 10. Ap.2A, Yerevan, Armenia

Contact No:

+374-**-**-**-**

+374-**-**-**-**

Name of employer

Sas Group

Occupation or position held

Cashier

27.10.13-16.06.14

E-mail

adcejo@r.postjobfree.com

Nationality

Armenian

Name of employer

Parma

Marital Status

Single

Occupation or position held

Cashier

29.08.14-10.06.16

Date of birth

06. 02. 1985

RESPONSIBILITIES

PROFILE

Providing customers a personalized, friendly and efficient cashiering service.

Scanning items and applying coupons.

Taking payments from customer via cash, cheques and credit cards.

Entering purchases into a cash register, then calculating the total purchase price.

Responsible for the accurate and timely allocation of cash.

In charge of daily cashbook management and also bank reconciliations.

Banking a large volume of cheques and cash daily.

Recording of monies received and paid out.

Helping to resolve customer complaints.

Training new cashiers.

Sorting, counting and wrapping currency and coins.

Compiling and maintaining monetary and also non-monetary reports and records.

Balancing cash in the till with receipts.

Facilitated the customers’ requests regarding changed or damaged items.

Inspected the receipts presented by clients for exchange items and ensured that the item to be replaced do not exceed the amount on the receipt.

Cashier with over 6 years of experience in providing excellent customer service.

Also a hospitality worker (2+years). Proven ability to run a hotel front desk, keep customers satisfied and resolve conflicts.

A hardworking, well mannered and friendly worker with a positive attitude to work. Able to uphold high standards of customer service and speed whilst at the same time adhering to a companies regulations and procedures. Able to work under pressure. A quick learner who can quickly obtain a good knowledge of a job.

To secure a responsible and challenging position by which I can utilize my education, professional skills and previous work experience thereby becoming a reliable and valuable asset to the organization.

COMPUTER SKILLS

Windows operation

MS Word / Excel

Power Point

Gabriel

Amadeus

CORE COMPETENCY

Critical thinking and problem solving skills

Excellent communication skills, both oral and written

Human relations skills

Customer relationship skills

A strong understanding of diversity

Respect for self and others

Leadership skills as well as ability to work collaboratively

Name of employer

Premium Hotel Yerevan

LANGUAGES

Mother tongue

Armenian

Occupation or position held

Front desk receptionist

26.08.18-28.09.18

Other languages

Reading skills

Writing skills

Verbal skills

Russian

excellent

excellent

excellent

Name of employer

Inga Hotel Yerevan

Occupation or position held

Front desk receptionist

01.10.18-16.05.19

Reading skills

Writing skills

Verbal skills

English

excellent

excellent

excellent

Name of employer A Hotel Yerevan

Occupation or Front desk receptionist

position held 07.12.19 - present

RESPONSIBILITIES

Greet and register guests in a hotel using a Point of Sale [POS] Terminal, memorizing faces and names to ensure personalized service throughout guest stays.

Maintained a customer satisfaction covering categories such as friendliness, efficiency, helpfulness and knowledgeability.

Balance daily cash at end of shift and create reports to ensure accurate accounting of all transactions.

Trained two new front desk clerks

Take and confirm reservations over phone, e-mail and in person, ensuring no reservation overlaps or hotel overbooking

COURSES ATTENDED

Handling difficult people

Customer Service and Retail Sales Excellence

Seminar attended for whiskey, Armenian cognacs (Ararat, Noy, Map), vodka (Beluga, Artsakh), liqueur

Wine tasting training for Maran, Armenia, Vernashen, Getnatoun, Ijevan. Tasting skills

Seminar attended for Abricon brand – Product knowledge training and tasting

Cohiba Cigars Product knowledge training

Trainings to using Touch Screen Cash Register

I hereby declare that all the statements above mentioned are true and complete to the best of my knowledge and belief.

Yours sincerely

/Lilit Abovyan/



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