Front Desk Customer Service
Resume:
EDUCATION
Higher Institution diploma (****-****)
(Armenian State Pedagogical University after Kh. Abovyan)
The faculty of Geography and Practical Economics
QUALIFICATION
Geography and Economics
WORK EXPERIENCE
LILIT ABOVYAN
Name of employer
Zvartnots ''Armenia'' International Airports'' C.J.S.C.
Duty Free
Occupation or position held
Cashier
16.04.10-07.02.13
Address:
Charenc 10. Ap.2A, Yerevan, Armenia
Contact No:
Name of employer
Sas Group
Occupation or position held
Cashier
27.10.13-16.06.14
adcejo@r.postjobfree.com
Nationality
Armenian
Name of employer
Parma
Marital Status
Single
Occupation or position held
Cashier
29.08.14-10.06.16
Date of birth
06. 02. 1985
RESPONSIBILITIES
PROFILE
Providing customers a personalized, friendly and efficient cashiering service.
Scanning items and applying coupons.
Taking payments from customer via cash, cheques and credit cards.
Entering purchases into a cash register, then calculating the total purchase price.
Responsible for the accurate and timely allocation of cash.
In charge of daily cashbook management and also bank reconciliations.
Banking a large volume of cheques and cash daily.
Recording of monies received and paid out.
Helping to resolve customer complaints.
Training new cashiers.
Sorting, counting and wrapping currency and coins.
Compiling and maintaining monetary and also non-monetary reports and records.
Balancing cash in the till with receipts.
Facilitated the customers’ requests regarding changed or damaged items.
Inspected the receipts presented by clients for exchange items and ensured that the item to be replaced do not exceed the amount on the receipt.
Cashier with over 6 years of experience in providing excellent customer service.
Also a hospitality worker (2+years). Proven ability to run a hotel front desk, keep customers satisfied and resolve conflicts.
A hardworking, well mannered and friendly worker with a positive attitude to work. Able to uphold high standards of customer service and speed whilst at the same time adhering to a companies regulations and procedures. Able to work under pressure. A quick learner who can quickly obtain a good knowledge of a job.
To secure a responsible and challenging position by which I can utilize my education, professional skills and previous work experience thereby becoming a reliable and valuable asset to the organization.
COMPUTER SKILLS
Windows operation
MS Word / Excel
Power Point
Gabriel
Amadeus
CORE COMPETENCY
Critical thinking and problem solving skills
Excellent communication skills, both oral and written
Human relations skills
Customer relationship skills
A strong understanding of diversity
Respect for self and others
Leadership skills as well as ability to work collaboratively
Name of employer
Premium Hotel Yerevan
LANGUAGES
Mother tongue
Armenian
Occupation or position held
Front desk receptionist
26.08.18-28.09.18
Other languages
Reading skills
Writing skills
Verbal skills
Russian
excellent
excellent
excellent
Name of employer
Inga Hotel Yerevan
Occupation or position held
Front desk receptionist
01.10.18-16.05.19
Reading skills
Writing skills
Verbal skills
English
excellent
excellent
excellent
Name of employer A Hotel Yerevan
Occupation or Front desk receptionist
position held 07.12.19 - present
RESPONSIBILITIES
Greet and register guests in a hotel using a Point of Sale [POS] Terminal, memorizing faces and names to ensure personalized service throughout guest stays.
Maintained a customer satisfaction covering categories such as friendliness, efficiency, helpfulness and knowledgeability.
Balance daily cash at end of shift and create reports to ensure accurate accounting of all transactions.
Trained two new front desk clerks
Take and confirm reservations over phone, e-mail and in person, ensuring no reservation overlaps or hotel overbooking
COURSES ATTENDED
Handling difficult people
Customer Service and Retail Sales Excellence
Seminar attended for whiskey, Armenian cognacs (Ararat, Noy, Map), vodka (Beluga, Artsakh), liqueur
Wine tasting training for Maran, Armenia, Vernashen, Getnatoun, Ijevan. Tasting skills
Seminar attended for Abricon brand – Product knowledge training and tasting
Cohiba Cigars Product knowledge training
Trainings to using Touch Screen Cash Register
I hereby declare that all the statements above mentioned are true and complete to the best of my knowledge and belief.
Yours sincerely
/Lilit Abovyan/
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