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Customer Service Manager

Location:
Pretoria, Gauteng, South Africa
Posted:
March 22, 2020

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Resume:

Curriculum Vitae of Agnes Masilela

Name: Agnes Masilela Address:

** ******* ******

Atteridgeville

Pretoria

0008

Telephone:084******* /068*******

E-mail:adcef4@r.postjobfree.com

Personal Profile

ID number - 900**********

Driver’s License - Code 10

Own car-yes reliable

Nationality –South Africa

Health-Excellent

Criminal Record-None

Disability –none

Relevant Skills Profile

Communication skills

Focused and Hard Working

Good Customer service

Computer skills

Team leadership

Problem solving skills

Able to apply information accordingly

Education / Qualifications

2008] Holy Trinity high school

Matric completed …senior certificate

Subjects

Sepedi. English second langauge .Physical science

Economics. Mathematics. Life Orientation

Employment/ Work Experience

Company: Retail Merchandising Service(RMS)

Product: Stationery

Place : Makro wonderboom

Position: Merchandising and Sales

Duration: 2011 to 2012 January

Duties

Sell and demonstrate the products

In store merchandising (prime spot negotiations in store level)

Gather and report on vital competitor information from different stores

Follow up on returns and store issues

Daily sales reports

Marketing campaigns implementations

Feedback on customer experiences

Company: Leegra Marketing(LG)

Products: LG Mobile

Position: Sales Ambassador

Duration: 2012 to 2017 August

Duties

In store merchandising and space negotiations

Weekend promotions and promo court negotiations

Customer service

Representing the brand

Relationship building store level

Collecting Sales Report

Capturing Stock Daily and Weekly

Monitoring competition pricing and promotional activities

Product knowledge training consultants on new products

Evaluating and scoring in store promoter trainings Company: the Creative counsel (Samsung)

Products: Samsung Mobile

Position: Sales Ambassador

Duration: 2018 to 2019 june

Duties

Weekend promotions and promo court negotiations

Relationship building in store levels

Good Customer service

Closing the deal

Capturing stock daily and weekly

Product Knowledge training Consultants on new products

Negotiating stock with managers in stores

Monitoring competitions pricing and promotional activities

In store merchandising and space negotiations

Collecting sales report

Company: Ledumo Lodge

Position: Manager

Duration: 2019 to 2020 january

Duties

Reception Duties

Reservation for guests checking and checking out

Good Customer service

Welcoming guests

Filing Documents

Monitoring Stuff

Managing Incoming calls

Hospitality checking rooms that are clean before guests check-in

• References

Name

Position

Cell

E-mail

Organization

Prince Dibetle

Senior Manager

083*******

adcef4@r.postjobfree.com

RMS

Name

Position

Cell

E-mail

Organization

Patrick Smith

Regional manager: pretoria

061*******

adcef4@r.postjobfree.com

Leegra Marketing(PTY)LTD

Name

Position

Cell

Organization

Adele Olivier

HR manager

072*******

The Creative Counsel (TCC)

Name

Position

Cell

Organisation

Email

Diana Waisi

Owner

082*******

Ledumo Lodge

adcef4@r.postjobfree.com



Contact this candidate