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Executive Assistant Customer Service

Huntsville, AL
March 22, 2020

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QA trainer contract department of commerce

Omni Interactions

December 2019 to Present

Train and evaluate census takers and call center calls Quick books certified expert


September 2019 to December 2019


Helped customers setup and follow through quick books for payroll, taxes, profit and loss as well as payment for vendors. Office Manager/Executive Assistant

Austin manufactured home movers - Waterloo, AL

May 2001 to February 2019

In office and remote telework



Skilled office professional, customer service, customer support, train and evaluate, payroll HR Huntsville, AL


Driven Executive Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Over 15 years of experience support leaders in management and executive roles. Corporate and remote versatile. College SNHU

Manchester, New Hampshire


BS.BAD.HAD BS Business Administration w/conc in Healthcare Admin Current G.P.A. 3.7

Affiliated clubs and societies 2019

National Society of Leadership and Success 2020

Authorized to work in the US for any employer

Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency. Assist in sales and contracts of delivery of FEMA houses in disaster areas. Sales of mobile homes and HUD housing.

Arrange for delivery and setup as well as customer call back. Updated executives on changing business needs by thoroughly documenting internal and client meetings. Coordinated complex annual meeting involving presenters, global attendees, and budget of profit and loss. encompassing livestream production, remote location arrangements, and senior executive accommodations. Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

Streamlined operations and prioritized tasks, allowing senior staff to increase revenue, Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls. Allocated executive tasks and managed complex calendars and administrative functions. Managed complex and frequently changing travel arrangements and coordinated pre-planning of trips. Created appropriate documentation for members of board and senior leadership before meetings. Investigated topics such as environment and location and produced concise summaries for setup crews use. Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.

Organized and updated schedules for more than 9 executives. Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations. Administrative executive assistant

Rent-A-Center - Florence, AL

October 2004 to September 2008

Compiled company information and related material and distributed it to candidates. Worked successfully with different methods of data collection. Reviewed incoming correspondence, prioritized and determined action required. Prepared and distributed payroll for staff of 48, direct reports. Handled maintenance and repair service for equipment, such as company software, fax copy, scanner and multi line phones systems

Answered calls in a timely matter and forwarded to appropriate parties. Managed reception activities, including greeting visitors, answering phones and maintaining organized front desk. Compiled information and documents from source data previously entered into system. Served as corporate liaison for finance, IT and marketing departments. Managed office supplies, vendors, organization and upkeep. Monitored premises, screened visitors, updated logs and issued passes to maintain security. Prepared documents in Word and Excel.

Managed conference room calendar upon request from employees and senior management. Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation. Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Maintained detailed records of employees to update on in-house opportunities. Supervised all staff correspondence and communications Compiled annual recommendations for end of fiscal year budgets. Coordinated the distribution of materials to various locations. Managed office inventory by restocking supplies and placing purchase orders to obtain ample stock. Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in the reception area.

Eliza Coffee Memorial

805 Flagg Circle

Florence, Al

RN's, Patient coordinator

Trauma Center E.R

2001 to 2004

Duties to include but not limited to:

Assessment of preadmission of patients.

Perform vital necessary tasks to attempt to sustain life until Doctors assessment. Prep for O.R if needed. Assist in O.R., Chart, CPR certified, Crisis Management, Survivor Assessment and Evaluation. Schedule PCC to meet with families for further options. EDUCATION

BS in Business Administration

SNHU - Manchester, NH

May 2019 to Present


Waterloo High School - Waterloo, AL



Customer Service

Administrative assistant

Excellent planner and coordinator

Strategic planning


Mail handling


Contracts and correct filings

75 WPM typing speed

Business writing

Schedule management

Business administration

Filing and data archiving

Multi-line phone proficiency

Microsoft 365 and suite proficient


Payroll and accounting

Researching and documenting

Social media developer and marketing

Budgeting and finance

Dinner service planning

Report writing

Document scanning

Staff development

Project Management

Debugging proficiency


Process implementation


Quality Assurance



medical Charting (4 years)

End of life care (4 years)


SNHU 2019 Fall semester Presidents list

February 2020

GPA 3.7 or higher. I have a 3.8


Conscientiousness — Highly Proficient

January 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: e73eb1895cae3406fb909d774276108eeed53dc074545cb7

Receptionist — Familiar

January 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Verbal Communication — Proficient

January 2020

Speaking clearly, correctly, and concisely.

Full results: 29bf1aa749544b88a12499d9d379cdb5eed53dc074545cb7

Problem Solving — Highly Proficient

January 2020

Measures a candidate's ability to analyze relevant information when solving problems Full results: Personality: Customer Service Fit — Familiar

November 2019

Measures the traits that are important for high-quality customer service. Full results: 23497ae509d99a3f0f9925b78da643e1eed53dc074545cb7

Working with MS Word Documents (Intermediate) — Proficient

October 2019

Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: dbaf028c94d14138bd61fa3cc6a52dc2eed53dc074545cb7

Reliability — Proficient

October 2019

Tendency to be dependable and come to work.

Full results: 68baf6b795ef326133459124f4147e93eed53dc074545cb7

Project Management and HR Administrative Assistant — Proficient October 2019

Arranging and managing information or materials using a set of rules. Full results: 7a347520f5820442fbdf26a5789a5a8eeed53dc074545cb7

Sales Skills: Influence & Negotiation — Proficient October 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: b4d3e53695677d398932dc0a407f92deeed53dc074545cb7

Customer Focus & Orientation — Highly Proficient

October 2019

Responding to customer situations with sensitivity. Full results: 5ec66d7295729b0789a9f2d98e02ab3beed53dc074545cb7

Customer Service — Proficient

September 2019

Identifying and resolving common customer issues.

Full results: f08d8182a158dd79fef5999556eed8cdeed53dc074545cb7

Customer Support Specialist - Remote — Proficient

September 2019

Responding to customer situations with sensitivity. Full results: ac490536b7448ec7c89de5ce6c5fdfd3eed53dc074545cb7

Office Manager — Familiar

September 2019

Scheduling and budgeting.

Full results: Attention to Detail — Proficient

January 2020

Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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