Executive Assistant Customer Service
Resume:
WORK EXPERIENCE
QA trainer contract department of commerce
Omni Interactions
December 2019 to Present
Train and evaluate census takers and call center calls Quick books certified expert
SITEL
September 2019 to December 2019
Remote
Helped customers setup and follow through quick books for payroll, taxes, profit and loss as well as payment for vendors. Office Manager/Executive Assistant
Austin manufactured home movers - Waterloo, AL
May 2001 to February 2019
In office and remote telework
JENNIFER
DANIEL
Skilled office professional, customer service, customer support, train and evaluate, payroll HR Huntsville, AL
***********@*****.***
Driven Executive Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Over 15 years of experience support leaders in management and executive roles. Corporate and remote versatile. College SNHU
Manchester, New Hampshire
05/2019-07/2021
BS.BAD.HAD BS Business Administration w/conc in Healthcare Admin Current G.P.A. 3.7
Affiliated clubs and societies
Honorsociety.org 2019
National Society of Leadership and Success 2020
Authorized to work in the US for any employer
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency. Assist in sales and contracts of delivery of FEMA houses in disaster areas. Sales of mobile homes and HUD housing.
Arrange for delivery and setup as well as customer call back. Updated executives on changing business needs by thoroughly documenting internal and client meetings. Coordinated complex annual meeting involving presenters, global attendees, and budget of profit and loss. encompassing livestream production, remote location arrangements, and senior executive accommodations. Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Streamlined operations and prioritized tasks, allowing senior staff to increase revenue, Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls. Allocated executive tasks and managed complex calendars and administrative functions. Managed complex and frequently changing travel arrangements and coordinated pre-planning of trips. Created appropriate documentation for members of board and senior leadership before meetings. Investigated topics such as environment and location and produced concise summaries for setup crews use. Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Organized and updated schedules for more than 9 executives. Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations. Administrative executive assistant
Rent-A-Center - Florence, AL
October 2004 to September 2008
Compiled company information and related material and distributed it to candidates. Worked successfully with different methods of data collection. Reviewed incoming correspondence, prioritized and determined action required. Prepared and distributed payroll for staff of 48, direct reports. Handled maintenance and repair service for equipment, such as company software, fax copy, scanner and multi line phones systems
Answered calls in a timely matter and forwarded to appropriate parties. Managed reception activities, including greeting visitors, answering phones and maintaining organized front desk. Compiled information and documents from source data previously entered into system. Served as corporate liaison for finance, IT and marketing departments. Managed office supplies, vendors, organization and upkeep. Monitored premises, screened visitors, updated logs and issued passes to maintain security. Prepared documents in Word and Excel.
Managed conference room calendar upon request from employees and senior management. Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation. Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Maintained detailed records of employees to update on in-house opportunities. Supervised all staff correspondence and communications Compiled annual recommendations for end of fiscal year budgets. Coordinated the distribution of materials to various locations. Managed office inventory by restocking supplies and placing purchase orders to obtain ample stock. Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in the reception area.
Eliza Coffee Memorial
805 Flagg Circle
Florence, Al
RN's, Patient coordinator
Trauma Center E.R
2001 to 2004
Duties to include but not limited to:
Assessment of preadmission of patients.
Perform vital necessary tasks to attempt to sustain life until Doctors assessment. Prep for O.R if needed. Assist in O.R., Chart, CPR certified, Crisis Management, Survivor Assessment and Evaluation. Schedule PCC to meet with families for further options. EDUCATION
BS in Business Administration
SNHU - Manchester, NH
May 2019 to Present
diploma
Waterloo High School - Waterloo, AL
2001
SKILLS
Customer Service
Administrative assistant
Excellent planner and coordinator
Strategic planning
Bookkeeping
Mail handling
Sales
Contracts and correct filings
75 WPM typing speed
Business writing
Schedule management
Business administration
Filing and data archiving
Multi-line phone proficiency
Microsoft 365 and suite proficient
Excel
Payroll and accounting
Researching and documenting
Social media developer and marketing
Budgeting and finance
Dinner service planning
Report writing
Document scanning
Staff development
Project Management
Debugging proficiency
Self-motivated
Process implementation
QA
Quality Assurance
ALM
QTP
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medical Charting (4 years)
End of life care (4 years)
AWARDS
SNHU 2019 Fall semester Presidents list
February 2020
GPA 3.7 or higher. I have a 3.8
ASSESSMENTS
Conscientiousness — Highly Proficient
January 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: https://share.indeedassessments.com/share_to_profile/ e73eb1895cae3406fb909d774276108eeed53dc074545cb7
Receptionist — Familiar
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/share_to_profile/7401319e80b61695aafcd70e1cf10af3 Verbal Communication — Proficient
January 2020
Speaking clearly, correctly, and concisely.
Full results: https://share.indeedassessments.com/share_to_profile/ 29bf1aa749544b88a12499d9d379cdb5eed53dc074545cb7
Problem Solving — Highly Proficient
January 2020
Measures a candidate's ability to analyze relevant information when solving problems Full results: https://share.indeedassessments.com/share_assignment/raufjjbenyomux2g Personality: Customer Service Fit — Familiar
November 2019
Measures the traits that are important for high-quality customer service. Full results: https://share.indeedassessments.com/share_to_profile/ 23497ae509d99a3f0f9925b78da643e1eed53dc074545cb7
Working with MS Word Documents (Intermediate) — Proficient
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October 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: https://share.indeedassessments.com/share_to_profile/ dbaf028c94d14138bd61fa3cc6a52dc2eed53dc074545cb7
Reliability — Proficient
October 2019
Tendency to be dependable and come to work.
Full results: https://share.indeedassessments.com/share_to_profile/ 68baf6b795ef326133459124f4147e93eed53dc074545cb7
Project Management and HR Administrative Assistant — Proficient October 2019
Arranging and managing information or materials using a set of rules. Full results: https://share.indeedassessments.com/share_to_profile/ 7a347520f5820442fbdf26a5789a5a8eeed53dc074545cb7
Sales Skills: Influence & Negotiation — Proficient October 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share_to_profile/ b4d3e53695677d398932dc0a407f92deeed53dc074545cb7
Customer Focus & Orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ 5ec66d7295729b0789a9f2d98e02ab3beed53dc074545cb7
Customer Service — Proficient
September 2019
Identifying and resolving common customer issues.
Full results: https://share.indeedassessments.com/share_to_profile/ f08d8182a158dd79fef5999556eed8cdeed53dc074545cb7
Customer Support Specialist - Remote — Proficient
September 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ ac490536b7448ec7c89de5ce6c5fdfd3eed53dc074545cb7
Office Manager — Familiar
September 2019
Scheduling and budgeting.
Full results: https://share.indeedassessments.com/share_to_profile/1705b14dfe9ff00019aff966179acaad Attention to Detail — Proficient
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https://share.indeedassessments.com/share_assignment/r6ydeukdx3lswvun Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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