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Front Office Manager

Cairo, Cairo Governorate, Egypt
March 22, 2020

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Mohamed Salah Mohamed Hashem

Date of Birth: *st August 1988

Gender: Male

Nationality: Egyptian

Address: Hilton St. Karnak City, Luxor, Egypt.

Mobile Phone: +201*********, +201*********

Marital Status: Single


Military Service: Completed


As an experienced and dedicated front office agent, I developed the ability to work under pressure, while maintaining a high level of professionalism. I have acquired a range of personnel skills in order to work with guests to ensure a dynamic and reliable service. I am a helpful and reliable team member but also enjoy being creative and using my initiative when necessary. I would like to have the opportunity to work in an exciting and busy role, where I can learn new things, and where I can utilise my customer service skills, team building and computer skills.

Qualifications & Languages

Bachelor of Tourism and Hotels

Hotels & Tourism Institute (EGOTH) 2 years in rooms Arabic: Native division English: Excellent

Hotels & Tourism Institute (EGOTH) 4 years in rooms Italian Good division

Computer Skills

Experienced in the use of

• Windows Operating Systems

• Microsoft Office (Excel, Word, PowerPoint etc.)

• Adobe Photoshop

• Databases including: COMSYS, Fidelio (6.20 / 7.14 / 8) and Opera 5 The Internet (multiple browsers, research etc.) IT networking and PC maintenance.

Job Experience & Skills

.Organizes and supervises guest arrivals and departures with the front office teams

·Ensure that guest documentation and information are available and up-to-date

·Ensure that the pricing policy and internal audit procedures are duly applied

·Supervise the management of debtors, group and individual guest invoicing and cash operations

·Keep track of the standard of services delivered, based on guest comments and quality audits

·Maintain on-going awareness about the local authorities’ requirements

·Maintain up to date information of the hotel and local services and make sure to pass it on to the rest of the team

·Supervise the standard of customer relations on a daily basis

·Report for duty punctually wearing the correct uniform and name tag

·Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards

·Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety

·Comply with local legislation as required

·Respond to any changes in the department as dictated by the needs of the hotel

·Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs

·Attend training and meetings as and when required

·Prepares the work schedule for the front office team

·Manages and coordinates the day and night reception teams, fostering team spirit.

·Brings the Circle of Talents to life

·Conducts annual performance appraisals and Flash interviews in conjunction with the Front Office Manager

·Integrates and trains apprentices, qualifying staff, interns and new employees

·Prepares and implements the training plan for the front office

·Plays a pro-active role in the definition of collective and individual targets

·Ensures that employees are well presented (uniforms, personal hygiene etc.)

·Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR

·Motivates and drives the team to maximize upselling and attain the department's targets

·Is responsive in implementing the sales priorities for the day, as initiated by the Front Office Manager

·Ensures that invoicing and cash operations procedures are respected and in line with internal audit guidelines

·Helps update dashboard charts (revenue, occupancy rates, average room rates, activity forecasts, roster planning, etc.)

·Responsible for the stock of all items necessary for the correct functioning of the department and the use of such items in accordance with the budget

·Ensures security of revenue and money flows

·Undertakes any necessary actions in order to recover debt Career History

2017 - 2020

Front Office Supervisor Sofitel Winter Palace, Luxor 2016 - 2017

Front Office Shift Leader Baron Palace Sahl Hasheesh 2015 - 2016

Senior Reservations Mövenpick Resort & Spa, El Gouna 2014 - 2015

Front Office Shift Leader La Residence Des Cascades, Soma Bay

September 2012 – July 2013

Reservation Agent Palm Royale, Soma Bay

(ex. Intercontinental Abu

Soma, Hurghada)

June 2010 - January 2011

Reservation Agent Sheraton Resort, Luxor

August 2007 – May 2010

Receptionist Sofitel Karnak, Luxor

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