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Customer Service Office, Payroll, SAP, ORACLE

Edmonton, AB, Canada
March 21, 2020

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Roopali Yadav

Phone: 780-***-****



Innovative, confident, flexible, organized, diligent, self-motivated, dedicated, independent as well as team player, energetic Professional with over 7 years of total experience in fast-paced environment in various roles including HR, Administration, Compensation & Benefits, Payroll and Customer Service. Excellent verbal & written communication skills, managed heavy workload, professional attitude, respectful, strong work ethics, problem solving, organizational, decision making, maintain confidentiality, attention to detail, strong computer & administrative skills, interpersonal, takes initiative, time management, multi-tasking and prioritization skills with pleasant personality and with strong focus on employee and customer satisfaction with thorough knowledge of corporate operations and working with senior level management, with oil and gas industry. Knowledge includes:

Proficient with MS Office & Applications • Compensation Surveys/HC & Corporate Reports

Vacation, Attendance, Expenses, Personnel files • Maintained confidential, sensitive & critical data

Recruitment & Payroll, Benefits, HRIS • Database, Job Postings, Time sheets, Interviews

Policies & Procedures, Training, Offer Letters • On-boarding, New hire Orientation, HR Queries


Graduate Certificate in Business Administration - Human Resources Management [HRM] with Honours

Seneca College, Toronto

Well versed with HRIS, Occupational Health & Safety, Human Resources Management, Basic Accounting, Collective Agreements, Labour Relations, Human Rights Codes, Workers Compensation Board & Employment Standards.

Bachelor in Tourism Studies - Indira Gandhi National Open University (IGNOU)-India


Well versed with Human Resources Information Systems (HRIS), HRMS, SharePoint, ADP, M5, Issue Track, SAP, ORACLE, PO Generation, MS Suite, MS Outlook, PeopleSoft, Microsoft Office – MS Word, MS Excel, MS PowerPoint, MS Visio, MS Project, MS Access Reports, Acrobat, Citrix, Software, Database Applications, LinkedIn & Facebook savvy, proficient in web browsing and Google Calendar, G-Mail.


Awarded by the management for doing work beyond the day to day responsibilities.

Appreciated by leadership for punctuality and dedication for work.

Rewarded as best employee of the organization.


UCMAS Educator Mar 2019 - Present

Teaching kids in various levels Abacus skills which helps them to excel in various fields of life.

Well versed with recent technology for reports generation, timesheets, and database.

Administrative Assistant (Contractual) July 2014 – Mar 2015

GE Oil and Gas

Creation of weekly / monthly utilization report for Payroll, sent to Payroll Dept. with 100% accuracy.

Maintained Purchase Order Requests, reconciled and processed invoices and orders, managed fleet services with the timely reports and logs with 100% accuracy.

Supported EHS for incident reporting, PPE distribution, compliance tracking.

Primary support to HR team in organizing company and social events, supported VP in setting up boardroom and scheduling meetings, catering, updated HR communication boards, office administration, produced and handled confidential and sensitive correspondence.

Generated reports, created, formatted and edited presentations & documentations for VP’s business reviews & appreciated by Management for 100% accuracy and efficiency.

Ordered and restocked office supplies & maintained inventory, reception coverage and other administrative duties, dealt with internal and external customers, handled correspondence.

Tracked vacation schedules and staff vacations for the departments in coordination with Payroll, entering data for payroll, travel arrangements, Accounting tasks, timesheets for 10+ employees.

Awarded by management for efforts above and beyond the day to day responsibilities.

Customer Service & Order Management Representative Mar 2012 – May 2014

Siemens Canada Ltd.

Achieved customer and team appreciation for efficient handling of service jobs and invoices.

Streamlined process of ordering parts for inventory, service jobs by weekly follow ups with vendors.

Interfaced with external customers for services, scheduling of service jobs, invoices, coordinated with accounts payable for payment processing as a result payments were made in due time with no delays.

Inputted and maintained information in time recording software for payroll purposes for 12 people.

Coordinated and managed warranty claims with regular follow ups for parts and service.

Analyzed, validated and upgraded necessary information on SharePoint and other spreadsheets.

Fuel Administrator (Contractual) Jan – Mar 2012

City of Edmonton

Generated fuel reports and data for all sites of The City, dealt with internal & external customers.

Coordinated with sites across Edmonton for creating speed passes and pro-keys for City employees.

Maintained daily, weekly and monthly reports on Inform, RAM (MS Access), Fuel Master and SAP, supported team in Fleet management.

Executive / Administrative / Project Assistant (Contractual) Apr – Dec 2011

The Churchill Corporation

Supported 3 Project Directors & a Vice President & other team members for managing their administrative requirements, scheduled appointments, expense reports & maintained vacation calendar, recorded and prepared minutes of meetings, travel arrangements.

Proofread correspondence and other documents, prepared agendas, arranged and coordinated events, meetings, conferences & web conferencing, coordinated with large group of people.

Advised and assisted team for documentation and reports related to the projects, timesheets.

Booked meeting rooms and ordered catering and office supplies, determined office procedures.

Streamlined the process on SAP for creation and maintenance of customers & vendors, expense reports in TRIP and solved technical issues in coordination with IT dept. in Issue Trak application.

HR Generalist Nov 2010 – Mar 2011

Coca-Cola India Inc.

Supported leadership staff for HR and administrative responsibilities. Managed calendars, arranged travel, itineraries, made travel arrangements, reconciled & processed expenses, meetings.

Managed confidential records, documentation, reports for the stake holders with no complaints.

Assisted recruitment team – hiring, advertisements, pre-screened resumes, conducted interviews, background verification and exit interviews.

Coached team members and new hires for company policies, procedures, benefits administration.

Created and managed employment offer letters, salary change letters, employment verifications, documentation.

Handled organizational records, reports - headcount, financial while using advanced Excel.

Monthly reconciliation & processing of payroll for 13 employees with 100% accuracy.

Supported in benefits reconciliation, HR monthly reports, dealt with ad hoc HR/Payroll inquiries.

Arranged and conducted new hire orientation, on-boarding, trainings, exit interviews.

Compensation and Benefits Officer, Corporate HR Feb 2004 – May 2008

GENPACT (Erstwhile GE)

Independently managed payroll for 250 senior management employees and coordinated with other Corporate HR functions to ensure timely and accurate salary processing while maintaining confidentiality.

Maintained & managed (paper/digital) personnel files and records, updated necessary information in ORACLE.

Prepared & compiled various organizational reports like headcount, financial reports while using advanced Excel like VLOOKUP, short cuts, complex calculations, quick formatting, charts and pivot table in MS Excel, spreadsheets and graphs.

Provided exceptional customer service to clientele in UK, also being awarded as best service provider.

Researched, maintained and compiled confidential organizational data for surveys, headcount, reports, performance and managed HRMS, assisted legal department VP for their reports and documentation.

Assisted team in performance reviews and functioned well under pressure to meet monthly/yearly deadlines, supported Talent Acquisition team.


Trained for: Manual Material Handling, Office Ergonomics, WHMIS

The Heart & Hands of Leadership, Effective Time Management

STEP to Personal Mastery (Personal Development Curriculum)

Awarded and recognized for effective delivery of targets

Rewarded as best employee for effective customer service

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