Alfred C. Garnett

**** ***** ***** ***** **

Atlanta GA 30329

770-***-****

Email: adcec3@r.postjobfree.com

SUMMARY

Sr. Program/Project Manager – Highly Ambitious Experienced Professional, 17 years managing complex infrastructure/system and software SDLC Agile/Waterfall Implementation Projects, $350mil budget

SKILLS

Project Management

Strong Communication Skills

Strong Leader

Extremely Organized/Prioritization

Merger & Site Acquisition, Program Lead Skills

Process Improvement/Implementation

Data Management/Content Management

Vendor Management

Budgeting and Finance

Self Motivated / Time Management

Program Management

PROFESSIONAL EXPERIENCE

Sr. Program Manager – Infrastructure/Applications Delta Airlines Inc., Atlanta, GA (Nov 2017-present)

Project Scope: Budget $350 million, Team Size 275, 400 + applications deployment, Data Center Disaster Recovery. Delta #1 Strategic Program. Improve geographically diverse Disaster Recovery capabilities for critical airline operations and revenue systems

Review and approve project estimates for Infrastructure engagement

Review and approve project artifacts for all stage gates – feasibility, design, build, testing, go-live

Monitor and Assign workflow engagement tasks to engineers

Develops program strategy identifying risks and milestones in jeopardy from review of high-level project plans for Data Center 400+ applications and cloud based solutions

Ensures integration of large/complex projects and adjusts project scope, timing, and budgets as necessary, based upon the needs of the business.

Communicates with IT leadership and senior business leadership to communicate program strategy, direction and changes.

Stakeholder and owner of Master Microsoft Project Schedule for overall data center deployment program – 675+ project line items and 1200+ sub tasks dependencies

Updates Master Project Schedule on weekly basis for executive leadership deck

Partners with senior leadership of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise; including resource availability and portfolio management

Maintains the efficiency of the project management process such as planning, scheduling, and budget and risk assessment. Identifies and mitigates potential risks.

Manages teams of multiple project managers, project leaders and/or support staff as direct or dotted line reports. Responsible for the day-to-day operations of the IT Program Delivery Office. Creates a structure/environment in which team members can work together as an efficient team.

Monitors, measures and reports on project status to IT leadership and senior business leadership. Accountable to Steering Committee and Operating Committee for enterprise/strategic goals

Monitors and steer defect management activities with QA and lead PMs

Host daily calls with PMs to review action and status logs; drives outstanding items to closure

Served on vendor management infrastructure escalation team

Monitors mission critical applications and milestone decision gates and reports status to executive leadership

SDLC Sr. Program Manager Applications ATT, Alpharetta, GA (Jun 2016-Oct 2017)

Project Scope: Budget $50mil, Team Size 100, 40 applications impacted, Big Data Migration, report directly to AVP

Retail POS Applications Agile Lead Program/Project Manager Budget $50million – responsible for end to end project throughout the lifecycle

Responsible for tracking holistic (E2E) program/project plan, covering all aspects of the program - including deployment, defect tracking and resolution, testing elements (UAT, E2E, PVT)

Monitors and provides guidance with project Artifacts and project scope documents- AIS, JRD, HLD

Directs and leads the efforts of project team to deliver the project plan and deliverables with milestones within allotted timeline and budget

Defines project scope and objectives and directs activities of project team and identify resources

Work with internal and external stakeholders to champion projects across entire organization; manage client tasks and tracks client deliverables

Develop detailed work plans, schedules, estimates, resource plans and executive status reports; report directly to AVP

Ensures work is executed and aligned with the program/project charter in order to meet the KPIs and planned deliverables including managing team resources staffing training and mentoring

Monitor and capture project data from Project Management tools (PMATT, PRISM, ITUP)

Tracks and highlights trends and raises areas of concern regarding possible deviations from project and program plans using data from PRISM, ITUP, CR

Serve as escalation point of contact to directors and above level of leadership

Performs reviews of various project activities to identify and highlight project risks and develops appropriate mitigation and contingency plans

SDLC Project Manager HCL America, Verifone USA, Alpharetta, GA (Jul 2015-May 2016)

Project Scope: Budget $4mil, Team Size 15, 4 group Matrix Structure

Manage key technology software application projects through full life cycle using Atlassian JIRA + Agile, Sprint planning and Waterfall techniques and methodologies, reporting and delivery, create project plans, schedules with WBS dependencies / predecessor tasks and monitor schedule for delivery as per quality standards. Align work project schedules to meet or exceed project commitments and milestones.

PM and Scrum Master for Development teams – responsibilities include review of initial requirements, business case approved, resource assignment, design and design exit, customer requirement signoff, functional specs and test plan signoff, client commit date and milestone tracking, SQA testing initiatives, certification and regression testing, manage information exchange process, setting up retrospectives, sprint reviews and sprint planning sessions, making certain the dev team develop and deliver quality software to meet objectives

Perform portfolio management for development managers; including assigning and allocating project planning and QA resources for Pinpd, Applepay and Google Mobile Wallet Ecommerce Projects and complex data integration projects

Identify implementation risks/ issues and mitigate appropriately; driving QA and Software Development actions items; work with defect/issue tracking tools JIRA,AMDOCs

Track performance of critical SDLC deliverables and report to stakeholders; including collection of project data

Create software portfolios, projects, resource mapping and software schedules in Planview tool; including project definition, schedule tasks, reserve and authorize resources, generate reports

Manage customer accounts, hosting weekly status calls, providing updates on bugs and fixes and software releases; gathering status from offshore teams, deliver value to the customer by providing daily and weekly status reports with pending software development issues. Work closely with all stakeholders to foster project relationships and communication, update JIRA Confluence Project page on daily basis

Organizer and host of weekly debugging calls with Certification Vendors to resolve coding issues in host and vendor servers, including tracking build releases and software enhancement and features

Regional Sr Program Manager Merger&Acquisition AT&T, Mobility Atlanta, GA (July 2013-May 2015)

Project Scope: Merger and Site Acquisition, Budget $27mil, Team Size 15, 12 group Matrix Structure

National Program Lead and SME (subject matter expert) for Merger and Acquisition Transport ETTCS platforms

Initiated, Planned, Executed, Monitored and Closed PM Processes and supporting scope, cost, time, issue, risk and

resource factors to avoid late deliveries and cost overruns. Working knowledge with Data Science Models

Provide guidance and resolve any outstanding issues with Transport ATM – T1, MLPPP and IP – Ethernet elements;

including SIADs integrations, Packet Core Testing, EoMW (Ethernet Over Microwave), EDPs engineering

documents, NodeB integrations with ATT Provisioning Center, RNC to SIAD Connectivity, Room Ready

Forecast, Fiber Point of Entry Forecast and ROW (right of way) issues and cross management focus

Trained new EEs on all Transport Integration and Migration Elements including SIAD ping test requirements, RBS

NodeB Equipment data load and verification, and final IP On Air integrations

Reduced overall Transport Ethernet Service Delivery Interval by 20%; work order submitted, vendor FOC received,

circuit path design, SIAD install and NodeB connectivity and final testing with ALU and Cisco components

Conduct ETTCS (Ethernet To The Cell Site) project status meetings, project reporting, responsible for project

tracking and analysis including project interdependencies, critical paths items and milestones for Alltel Acquisition project, UMTS and LTE Overlay to ATT Network 551 NSB sites and 300 existing migration sites

Collaborate across multiple internal functional groups to ensure adherences to quality standards project deliverables

Identify project constraints and roadblocks with integrations; make recommendations and implement correct action

Communicate with stakeholders, turnkey vendor (Ericsson) and executive leadership; provide site migrations

updates project metrics/assessments and identify potential risk areas that jeopardize market network ready Go Live date

Serve as escalation POC to ensure vendors (Ericsson, ALU, Frontier, B2, ICN) are in compliance with Room Ready

and Fiber Install requirements; monitor metrics and identify any potential risk associated with infrastructure builds

Monitor Fiber required Collectors/1 and 10 GIGE, assess forecast and identify any potential risk and missed

milestones associated with network load balancing and rehomes; oversee T1 mitigation program if needed to meet

network MTSO requirements

Regional Sr Program Manager AT&T, Mobility Atlanta, GA (Jun 2012-July 2013)

Project Scope: Infrastructure and System Implementation, Budget $12mil, Team Size 50, 5 group Matrix Structure

Developed process designs, job aids and desk top procedures to assist PMs with daily tasks

Identified, improved and documented processes that are potentially risks projects that will create delays

Perform ongoing risk management assessments to minimize product launch delays and rework; oversee

risk mitigation plans to ensure projects remain on target

Created desk level procedures for management and PMs – serves as guide to follow daily task processes

Document trends of jeopardies using pareto analysis. Developed action plan to reduce jeopardies

Facilitated SME team to restructure data values; PMs can select more comprehensive options to reduce jeopardies

Coordinated MNPMO training programs with Corporate Learning Services to standardize training; including

converting courses to interactive web based training for PMs

Ensured the PMs worked collaboratively by establishing metrics/standards to ensure the quality and timeliness of

market launches including incident management and application support

Worked with NP&E teams in development of consistent standards and processes for standardization

Improved cycle time by 50% for SDLC Software Data Storage program by eliminating redundancies and

duplication in process. Performed risk analysis at every phase, SOA communication

Monitored directives from Agile Sprint Planning Meetings to ensure teams communicated, collaborated, iterated

and finished per process and scope document

Managed Agile/Waterfall projects from phases design thru implementation and maintenance

Managed Agile events - planning, release, sprint, sprint planning, daily scrum

Hosted daily and weekly meeting with leadership teams to provide status on software process improvement projects

and impact Portfolio Management – Developed clear concise guidelines for capacity utilization and project prioritization

Applied PM tools CPM and PERT to identify non critical software development steps, gaps and eliminate

duplication, working knowledge of Version One software tool

Regional Sr. Program Manager AT&T, Mobility Atlanta, GA (Mar 2011-Jun 2012)

Project Scope: Infrastructure Implementation, Budget $7mil, Team Size 25, 2 group Matrix Structure

Manage Core POP Collector M&A Program, responsibilities - identify and resolve process / program gaps for

Ethernet To Cell Site Integrations including incident management

Identify and develop required project documentation – resources, contacts, project goals / tasks using PMBOK

principles and techniques, PRISM, PMOSS, CANOPI, UTRACK, PMATT DB Systems

Perform ongoing risk management assessments to minimize collector installation delays and rework

Monitored the project constraints of Time, Cost and Quality to deliver software projects per schedule

Process improvement – reduced TDI backlog by 55-57% and improved overall order processing time by 50%

Maintain and monitor team collector metrics to improve overall field performance. Host weekly vendor

meeting to discuss performance issues and concerns. Improve order cancellations by 80%

Served as Escalation 3rd level of contact. Defined clear vendor escalation path 1-3 levels

Regional Program Manager AT&T, Mobility Atlanta, GA ( Oct 2009 – Mar 2011)

Project Scope: Infrastructure and software Implementation, Budget $50mil, Team Size 150, 17 group Matrix Structure

Managed Northeast Core Implementation Schedule incorporating all department deliverables to meet objectives

Created and Managed Program Schedule infusing all program deliverables into the plan

Managed external suppliers ensuring that quality program standards are met through implementation of approved

processes, methodologies and deliverables

Supported the design and implementation of the overall business and IT strategies and supporting processes of

scope, cost, time, issue, risk and resource portfolio.

Manage Core Infrastructure processes including MSN, RNC, Node B, segments from cell site to MTSO in Northeast

Manage IUB backhaul interface from the Node B to the RNC including Ethernet, DWDM and SONET Deployment

Manage UMTS and T1 project activities and integration including NSB and Mods

Coordinated Core transport activities with UMTS OL 2c-4c, NSB, SIAD, DS1 and DS3 program channels

Managed Microwave process and deployment in the Northeast, including reviewing HOPS designs for accuracy,

reviewing vendor quotes (Handoff Packages to C&E) and pending HOP equipment (ALU 9500 radios) for funding, monitoring regulatory issues, hosting weekly calls with switch and field Ops to review cut schedules (IP Addressing Schematics, transition plan for existing spans, cutover MOP)

Monitored and managed change control through formal processes and stakeholder/customer relationship including

reporting on variances to the approved program baseline and managing mitigation strategies

Monitored Microwave Agile software design process to ensure progressive phase completions

Documented Agile design process to capture lessons learned from requirement analysis to conversion

Managed Program coordination with Current Planning, Capacity Management, Transport and Equipment Engineering, Circuit Design, Circuit Ordering, Construction & Engineering, Operations, RAN and CAT teams

Identified and Managed circuit CFA requirements in relation to key workflow production points

Managed Optical Network jeopardies and escalated as appropriate to meet Ethernet Deployment

Applied Six Sigma Principles Black Green Belt and Methodology to meet and exceed objectives

Managed and supported the Core design and implementation of the overall business strategies to meet 4G network deliverables

Managed Stakeholder requirements ensured the artifacts – project charter – are delivered and appropriately approved

Sr. Technical Project Manager AT&T, Atlanta, GA (Feb 2007 – Aug 2009)

Project Scope: Infrastructure Implementation, Budget $5mil, Team Size 8, Non Matrix Structure

Manage complex infrastructure Business Landline DSL projects throughout entire product life cycle

Manage the progress of projects; maintaining system records, creating daily progress reports, analyzing system procedures, creating tracking spreadsheets and analyzing project risks

Coordinate with customer interface to establish project timelines and milestones, escalate if necessary

Maintain and update project data tracking systems and applying PMBOK project planning structure

Interface with provisioning engineers to establish customer’s network conversion requirements and parameters

Facilitate customer and team project meetings, manage and coordinate CPE procurement issues

Project Manager AT&T, Atlanta, GA (Feb 2004 – Dec 2006)

Project Scope: Infrastructure Implementation, Budget $15mil, Team Size 20, Non Matrix Structure

Manage the provisioning and installation of domestic customer high speed data/voice networks onto AT&T Global Network Platform – ATM, T1.5, T45, OCX, SIW, IP, Private Line and Dedicated Voice through life cycle

Manage and coordinate customer network continuity testing / network activation functions, escalate if needed

Created project plan to manage escalation process when appropriate to meet project milestones and customer required dates; tracking status of service installation projects; employing PMBOK and Agile project principles

Project Manager AT&T, Atlanta, GA (Jan 2002 – Jan 2004)

Manage the implementation of international customer data networks onto AT&T Global Network Platform – ATM, ISDN, Frame Relay, T1.5, SIW, IP, International and Domestic Ports, and Cisco Routers

Coordinate and manage extensive project planning for international suppliers and specific AT&T business teams

Update project tracking system and facilitate customer meetings to meet all milestone tasks

Project Manager AT&T Atlanta, GA (May 2000 – Jul 2001)

Served as principal interface to international distributors for new AT&T products – Frame Relay, ISDN, SIW, ATM, IP, Wireline, International and Domestic Ports, and Cisco Routers

Managed the coordination and scheduling of data networks and CPE to ensure successful implementation of services

Created comprehensive project plans for project directives and status

Project Manager Northern Trust, Atlanta, GA (1998 - 2000)

Established data test plans for engineers and programmers

Developed system requirements for data load and conversion

Established system parameters including testing data conversion and reconciliation

Project Manager MCI (Business Markets Headquarters), Atlanta, GA (1995 – 1998)

Managed test implementations of Local Resale Services

Coordinated and scheduled development plans to meet customer deliverables

Supported sales efforts with technical product knowledge (ISDN, BRI and DID trunks)

Quality Engineer Nortel, Atlanta, GA (1992 – 1995)

Identified and resolved product defects and failures on DMS-1 Urban Loop Carrier

Supervised, developed and implemented Statistical Process Control

Managed test and turnup process for DMS-1 products for central office connectivity

Attained ISO 9000 and ASQC certification

Marketing Analyst IBM Corporation, Atlanta, GA (1989 - 1991)

Researched and analyzed communications market, identified product positioning and competitive advantage for product development efforts using SWOT and decision tree methods

Analyzed sales and business trends to support product planning efforts

Provided marketing data and trends to sales organization

Marketing Analyst IBM Corporation, Atlanta, GA (1989 - 1991)

Provided technical marketing support to customers to aid with product offerings

Assisted product management with defining and launching new product offerings

Coordinated and conducted national product trade shows

EDUCATION

Ga State, CC, Atlanta, GA

B.S. Marketing, May 1992

PMP, CAPM Certification

TECHNICAL SKILLS

Optical Networking VOIP Cisco VPN

UMTS ATM Windows 98/2000/XP

SONET Frame Relay DMS-1,10,100

TDM Transport MIC Central Office

Microwave Routers DSL

Cell Site Backhaul MS Project DMS

MS Office Multiplexers

Six Sigma Methodology

PMBOK Methodology

Process Improvement Tools and Techniques

SCRUM Training

AGILE/Waterfall Platforms

SDLC Methodology

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