Computer Operator Service Representative

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Mahmood Ahmed Mahmood Mulla Ahmed Abdulghani

Al-Nasfa, Road 3323, Block 733, Isa Town, Kingdom of Bahrain +973-********, +973- 36677066 *************@*****.***

Objective

To obtain a position at a well-established organization with a stable environment that will lead to a lasting relationship in the field of Information Technology where I can maximize my educational background, working experience and skills. Education

• BSc Information Technology 2009 Computer Science- Birla University.

• Commercial Studies 2004 Ahmed Al-Omran Secondary School. Professional Certifications:

• CCNA – Routing and Switching (Ongoning)

Skills & Abilities

WEB DESIGNING

• HTML

• JAVA Script

DATABASE PROGRAMMING

• SQL

• Oracle - Basics

OTHER TECHNICAL SKILLS

• Installing and maintaining hardware and software.

• Trouble shooting network related issues.

• C++

• Visual Basic

ABILITIES AND PERSONAL SKILLS

• Dedicated to fulfill job duties at satisfactory level. Page 2

• Cooperative “Team Player”.

• Determined and self-motivated.

• Accustomed to work under pressure.

Experience

1. IT Department – Abu Dhabi Cooperative Society - 18 months Job position: Computer Operator and Developer:

• Maintain branches database transactions data base.

• Provide technical support to end-users.

• Assist finance department in entering data into purchase system.

• Generate MIS reports (End of day sales, etc.).

2. Purchasing Department - Abu Dhabi Cooperative Society - 12 months Job position: Procurements Executive (Buyer):

• Dealing with the supplier.

• Negotiating and conduct purchases order.

• Maintain records of warehouse and branches stocks.

• Managing purchase process end-to-end.

• Consulted in product and merchandise display.

• Coordinator of the branches.

3. IT Department – Bahrain Islamic Bank – From November 3rd, 2013 till April 21st, 2019 - 5 years and 6 months.

Job position: IT Operation and Helpdesk Support:

• Provide bank users with 1st level technical support on computer and network level.

• Provides all the support needed in system operation and establishes and computer processing priorities.

• Corrects minor operating problems by entering alternative or corrected operating commands through the control console.

• Administer the Islamic Banking System servers and the signature verification system.

• Administer the salary database system.

• Setting up the mentioned system and follow-up any problems facing the users and find solutions on the operation side of the problem.

• Refers the problems of Technical nature to the Helpdesk Agents.

• Regularly monitor the operation of the computer system, audits the run log, ensuring that on-line data communication capabilities are maintained during business hours for teller’s transmittals and that available capacity is utilized optimally whenever possible.

• Receives notifications from Branches system when on-line terminal are malfunctioning, verifies the malfunction, and contacts the service representative to arrange for necessary repairs.

• Perform as needed all the duties of a computer operator. Operates the mainframe computer and peripheral Equipment, observing for error messages.

• Corrects minor operating problems by entering alternative commands and maintains related logs. Page 3

4. Contact Center and Reservation Department in Gulf Air - Selah Gulf Company – From 26 January 2020 till Present (Training – Under Probation).

Job Position: WWCC (World Wide Contact Center) and Reservation:

• Response passengers calls.

• Making new reservation tickets for passengers and modifying it for them.

• Reserving seats and additional baggage if they need.

• Creating and modifying passenger FFP memberships (Adding new membership, adding family members to their memberships, modifying their memberships, etc……)

• Listen to passengers queries and advise them.

References:

Upon your Request.

Contact this candidate