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Program Manager

Location:
Los Angeles, CA
Posted:
March 21, 2020

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Resume:

ANAND KUMAR

**** ** ****** ****** *** Angeles ***38

Cell: +1-510-***-**** Email: adceay@r.postjobfree.com

CAREER SUMMARY

Result driven professional with experience in project/program management, application/infrastructure service delivery, operations, process & methodology, transition management and IT outsourcing. Successful in working with executive leadership, building and mentoring teams in an international environment. Possess excellent inter-personal and communication skills.

Program/Project Management Application/Infrastructure Delivery Operations

Process & Methodology Transition Management IT Outsourcing

Tools (Exposure to HP PPM, JIRA, Confluence, ServiceNow, Clarity, MS SharePoint, MS Office Suite

EDUCATION & TRAINING

Master of Business Administration (International Business with specialization in IT Program Management), ESCP-EAP European School of Management, Paris, France - 2001

Master of Business Administration (Sales and Marketing), PSG College of Technology, Coimbatore, India – 1993

PROFESSIONAL IT EXPERIENCE

CATHOLIC HEALTH INITIATIVES – DENVER, COLORADAO – USA

PROGRAM MANAGER (PMO) - UNISYS March 2017 – Present

Roles and Responsibilities

Authoring and managing project RFPs, SOWs and Contracts from initiation to completion. Work with lead solutions and project management staff to review proposal material, making recommendations for content and improvement. Maintain oversight of approval/sign off in a timely manner and accruals are filed with finance

Maintain the central portfolio plan - tracking and reporting variance against the baselined plan/ schedule for early sight of delivery issues/ risks. Monitor and report on actual and projected spend to demonstrate program operates within FY Plan/Outlook

Facilitate governance of key project/program level reporting to meet relevant information demands and ensure decisions are made through a published agenda, reports and minutes. Provide a hub for communication and stakeholder management to support both client and internal communications

Ensure adherence to risk and issue standards and maintain the overall program risk and issue log (driving remediation/ resolution activities through to closure). Drive effective escalation management of risks and issues

Coordinate streamlined collation of information on health of programs/ projects and provide a single source of information, reporting metrics to stakeholders as tailored to each level of governance reporting

Track project/program budget and time billed to demonstrate project managers are managing financials. Recommend corrective actions and ensure senior management have accurate and timely reports on any associated P&L impact. Act as a conduit to the finance team to support financial planning activities

Manage resource demand and utilization in conjunction with resource manager and project managers to establish and maintain a portfolio resource baseline to support delivery plans/link into resource gap tracking and support in recruitment, onboarding and basic level of organization/process education

Build and maintain a holistic portfolio of projects with a 1-2-year time horizon. Integrate the budget and resource requirements of all active projects into an overall solution delivery roadmap that best utilizes all available budget and resources

Support the execution of tools, process and culture to ensure a standardized approach to delivery - from inception to implementation into production. Drive the PMO as the de facto point of contact for project related information and guidance on process and approach

Develop, implement and maintain a SharePoint site as the Project Management Office communication portal. Ensure all key artifacts are stored (with approvals) in a logical site structure and key documents can be found by stakeholders and project resources and audit/ regulators as required.

COUNTY OF SAN DIEGO – SAN DIEGO, CALIFORNIA – USA

CUSTOMER PROGRAM MANAGER (PMO) – HEWLETT PACKARD April 2015 – February 2017

Roles and Responsibilities

Liaison with the HP Portfolio Manager and customer to build the portfolio roadmap and annual project prioritization. Participate in the RFP/Solution Proposal process to ensure that all aspects of the proposed project management solution have been addressed

Work cross functionally to manage program scope, budget, schedule, risks, dependencies, and drive operational issues to resolution through project/program risk, issue and dependency logs for successful project execution

Accountability for project financial performance including project resource and spend forecasts, actuals and variance reporting

Manage and track project performance through periodic status reports, key metrics and dashboards. Report portfolio status to customer in weekly PMO status meeting and monthly governance meeting

Ensure consistent PMO project health standards within the portfolio by providing portfolio health and executive summary reports (e.g. health status / metrics dashboards) in consultation with project managers

Planning, scheduling and assignment of resources in PPMC to ensure utilization targets are met and subsequent adjustment of utilization targets (gaining visibility into spend - committed, planned and discretionary). Monitoring project resource time tracking in the HP enterprise time tracking tool (Compass – CATW)

Establish strong working relationships with partners and external vendors while holding them accountable to service level agreements

Champion service excellence by leveraging program / project process frameworks, tools and best practices and provide leadership in effecting continuous improvement for processes and tools that impact the PMO. Share lessons learned and best practices across projects/programs

Drive project managers to effectively use standardized documentation and ensure all changes to hardware and software artifacts are current and maintained in the configuration management database

Develop and manage the team of project resources by recruiting, training, coaching and conducting performance assessment

AMGEN – THOUSAND OAKS, CALIFORNIA – USA

CUSTOMER PROGRAM MANAGER (APPLICATION BUSINESS SERVICES) - HEWLETT PACKARD April 2011 – March 2015

Roles and Responsibilities

Participate in development of the client’s annual project capital budget and demand planning. Manage project initiation that includes defining scope of work, schedule, budget, deliverables, measurable success criteria and contractual obligations through approved and signed SOWs

Ensure all projects are defined, planned, and resourced to deliver per schedule of overall program timeline by tracking projects on milestones, scope, cost, schedule, deliverables and managing dependencies & risks through weekly status meeting with project managers and delivery team

Provide project status and financial management reports through weekly/monthly program governance meetings with client and HP leadership. Act as single point of contact for customer on escalation and issue resolution

Review services against SLA’s, OLA’s and KPI’s. Monitor performance metrics and proactively drive continuous improvement initiatives to reduce cost and improve operational efficiencies

Provide oversight with change management, implementing corrective action plans and conduct post project reviews and ensure project documents and artifacts are maintained in the repository

Liaison with the quality lead on health metrics of COEs, identify areas for improvement, track and report results to client and HP leadership. Conduct quarterly and annual customer satisfaction surveys and work with delivery leadership for improvement plans

Manage capacity planning and resource allocations including monthly headcount reporting. Support the resource manager to expedite the hiring process whilst maintaining alignment of budget

Oversee the integration of the onsite and offshore team, including service partners and vendors to ensure a seamless end-to-end delivery of service for the client. Facilitate training for the team on project tools and processes as and when required

Define and implement common standards, processes, procedures, tools and templates as prescribed by ITIL, client SOPs and HP’s EDGE (Enabling Delivery and Global Excellence) framework. Tailor and implement best practices and leverage the use of such reusable artifacts

Define the organization’s procedures in support of the Knowledge Management portal (e.g., procedures for submitting, screening, prioritizing, and assessing submitted artifacts)

R.J. REYNOLDS TOBACCO COMPANY – WINSTON-SALEM, NORTH CAROLINA – USA

CUSTOMER PROGRAM MANAGER (PMO/APPLICATION BUSINESS SERVICES) - HEWLETT PACKARD June 2010 – March 2011

Roles and Responsibilities

Support the project/program delivery with planning, financial reporting, resource planning and tracking, status reporting, communications and quality management tasks in accordance with the needs of the program

Work with HP and client project team to ensure requirements are understood, deliverables and milestones are met. Act as point of /escalation on major business and technical issues impacting project delivery

Ensure project status, issues and successes are communicated to stakeholders, sponsors and steering committee. Monitor risks and issues with senior leadership and ensure they are escalated to the correct forums

Support quality lead in gathering, inspecting and analyzing required project health metrics for dashboard reporting. Communicate and report status to client and HP client executive

Establish and maintain project tracking site in SharePoint which includes risk and issue log, knowledge repository etc. Administer the creation and management of technical, functional and all other project management documentation in the repository

Run phase gate reviews and change management process by using standard change control process to identify, prioritize and manage change

Implement process improvements of internal work flows to drive simplification and better serve business objectives of the customer

Define standard project management methodology processes and practices. Provide training on processes and tools to the project team as required

THE CLOROX COMPANY – OAKLAND, CALIFORNIA – USA

CUSTOMER PROGRAM MANAGER (APPLICATION BUSINESS SERVICES) - HEWLETT PACKARD May 2008 – May 2010

Roles and Responsibilities

Coordinate planning, selection, prioritization and approval of project portfolio tied to the customer’s overall IT roadmap and business objectives

Support the project managers and solution architects to ensure all deliverables and milestones are satisfactorily defined, understood, and accepted by customer using mutually agreed-to acceptance criteria

Track and report portfolio status to the customer and HP leadership through scheduled project status meeting, periodic steering committee meetings and weekly/monthly dashboards. SLA and metric tracking to govern project health and quality assurance using PowerSteering (client PPM tool)

Jointly work with the customer in resource forecasting and allocation using PowerSteering (client PPM tool). Support the account business operations team with the monthly billing and invoicing process

Administer project management tools, process and methodology as per contract, managing ongoing process and procedures specific to the customer environment. Ensure documented project standards and procedures are compliant with ITIL and HP standards and procedures namely EDGE (Enabling Delivery and Global Excellence) process framework. Provide periodic knowledge sharing sessions on best practices

Support the client IT and HP delivery organizations in application portfolio rationalization and continuous improvement initiatives. Evaluate applications using multiple criteria (e.g. strategic alignment, architectural fit, user needs and trends).

TRANSITION MANAGER (TRANSITION & TRANSFORMATION MANAGEMENT) - HEWLETT PACKARD January 2007 – April 2008

Roles and Responsibilities

Assist the outsourcing services principal and bid manager to review and analyze customer requirements, develop the preliminary integrated transition and transformation wave 1. Assist client manager and account delivery manager to develop the global delivery model based on inputs from subject matter experts representing the various towers (services and support functions)

Participate in the handover of the solution design and knowledge transfer to the transition & transformation team. Oversee completion of all activities defined in transition plan to accomplish operational responsibilities at service commencement and handover to delivery team. Track and report progress in conjunction with transition & transformation plan. Ensure that lessons learned are captured for transition and transformation

Work with the account delivery team on completion of the 90-day plan for transformation wave 2. Engage team for implementation of transformation wave 2 through kick-off events and assisted in knowledge transfer to the responsible delivery teams. Manage approval and tracking of change requests for identified variances

Report progress against the integrated transition & transformation plan through final acceptance and sign-off – at the project and program level

Own tailoring and improvement of processes, standards and tools to align with ITIL and HP’s process framework EDGE (Enabling Delivery and Global Excellence) for both application development and maintenance towers through training, documentation and approving of future changes to fit the customer environment. Designed and implemented the solution proposal process, the change management process and support intake process specific to customer requirements

AVAGO TECHNOLOGIES – SINGAPORE

TRANSITION MANAGER (TRANSITION &TRANSFORMATION MANAGEMENT) - HEWLETT PACKARD May 2006 –January 2007

Roles and Responsibilities

Manage the transition through a “transition readiness framework” spanning people, functional, technical, continuity plan, process, knowledge management, and tools

Responsible for complete know-how transition from Oracle to HP team through a well-defined plan executed across teams in US/Singapore/EMEA and India. Held daily and weekly status meetings with team - to document progress, identify gaps, areas for improvement and prepare the official sign-off at end of each stage

Lead the team to build the knowledge repository-Avago University on SharePoint through customized client specific course content (‘Graduate’ school format with a program of 4 tracks with courses administered online with credits) for HP employees servicing the client account.

Worked as part of the transition & transformation team that designed the service delivery process based on the ITSM framework. Documented the process and delivered training to the HP helpdesk and service delivery team

Assisted the transition & transformation team to define service level agreements, ensured metrics compliance during transition and responsible for status communication to both HP and Avago management

Set-up notification in the call tracking tool through SMS alerts as a pilot and then a roll-out across the team. Conducted workshop to train team on the process, documented the process for use by other projects within HP

Set-up the 24/7 infra-structure handled through mobile phones for voice - and data cards for remote data access. Conducted a thorough analysis of data/wireless vendors - and a pilot testing before roll-out. Managed the complete end-to-end process from planning, procurement to deployment

Set-up the HP delivery team on the time management tool and provided training on deployment of time sheets

HP IPG EMEA SUPPLY CHAIN IT SUPPORT – BOBLINGEN – GERMANY

PRODUCTION SUPPORT MANAGER (GLOBAL DELIVERY APPLICATION SERVICES) - HEWLETT PACKARD March 2001 – April 2006

Roles and Responsibilities

Involved in preparation of initial transition documents like project initiation plan, statement of work, service delivery management plan and service level agreement. Facilitated the project kick-off meeting

Support process compliance, adherence to policies and standards as prescribed through the ITSM framework for incidents, problems, service and change requests

Trigger cross-functional cooperation between different functional teams to achieve the common objective. Focal point to communicate and acquire acceptance of all stakeholders - customer, business community, vendors and project team

Performance reporting through monthly service reports, Steering Committee Review meetings, handling of internal and external quality audits and monthly project health check reports for review by the quality team.

Demonstrate sustained results and continued level of performance by monitoring service levels and trigger corrective action if required. Identify recurring incidents for problem management and potential areas for process improvement. Routinely develop and introduce new methods to resolve project issues

Resource capacity utilization through load balancing. Propose initiatives to reduce support effort, plan and communicate resource availability for special requirements. Provide team mentoring as and when required

Design and maintain training plans, trigger team training and development on new technologies and cross domain know-how. Periodic review of all project documentation for each functional area, monthly check of the knowledge portal to ensure information is up to date

Manage customer survey feedback through improvement planning and strategy. Redefine processes to adapt to the changing needs of the project and institute best practices through project bench marking. Establish relationship of trust, judgment and maturity with customer, business, HP leadership and team.

INDUSTRY RELEVANT EXPERIENCE

ASSISTANT MANAGER, TV MARKETING, SONY GULF FZE, DUBAI – UAE April 1996 – April 1999

Maintaining in-depth market awareness through developing and administering an integrated market strategy.

Design, implementation and monitoring of pro-active marketing plans and policies

Manage and develop existing and new partner relationships. New product launch with test launches in

Working with corporate communications for promotion of product brand and image through above and below the line advertising and promotional campaigns. Part of the team working on the campaign management process and inter departmental interactions

Coordinating the marketing budget and pricing strategy. Working closely with the sales support to research and profile existing and prospective markets to forecast sales, and to help in the processes of customer relationship management

SENIOR MARKETING EXECUTIVE, PROCTER & GAMBLE, DUBAI – UAE April 1993 – March 1996

Developing market solutions to sustain growth and enhance market position

Identifying new markets and analyzing potential markets to expand and exploit opportunities

Formulating strategies to tailor the product and service offer to adapt to the needs and demands of the market network

Promotion planning through in-house display, retailer campaigns and incentive programs

Partnering the marketing dynamics with the corporate goals of the firm to increase market share and boost revenues



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