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Customer Service Sales Executive

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Salary:
4000
Posted:
March 21, 2020

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Resume:

MARIA CRISTINA BLANCO LANDICHO

Obaidullah Bldg. *

Room 102, Al Qusais

Damascus St. corner Haleb St.

Dubai, UAE

Mobile No.: 050*******

Passport No. P4135391A

Email Address: adceac@r.postjobfree.com

Career Objective

To utilize proven abilities in administrative management with a dynamic, growth oriented enterprise where contributions to organizational objectives would result in long term association and provide opportunities for further advancement.

Interpersonal and Communication Skills

Self managed and motivated.

Excellent written, oral, interpersonal communication skills.

Able to work independently, initiatively and as a part of team work to tight deadlines, schedules and can shift priorities as needed.

EDUCATION:

B.S. BUSINESS ADMINISTRATION MAJOR IN

TARIFF AND CUSTOMS ADMINISTRATION

Lyceum of the Philippines

Muralla St. Intramuros, Manila, Philippines

WORK EXPERIENCES:

D and S Industries (Philippines) Corporation (NEWLY SET-UP)

Unit 1,2,3,4 & 5 of Orient Goldcrest Suntrust Ecotown Building 2,

Lot 8,Block 8, Brgy. Sahud Ulan, Suntrust Ecotown Tanza, Cavite,Philippines

(06 June 2019 up to January 2, 2020)

LOGISTICS SUPERVISOR

• Responsible for all logistics related work of import and export, including documentation, customs declaration, commodity and Customs inspection, transportation arrangements

• Tracking and handling of abnormal situations during the complete logistics procedure of import and export

• Classify the applicable HS code to be lodged/uploaded in the list of PEZA importable and exportable products

• Responsible for communication and coordination with Customs and other Government agencies’ departments, complete routine of customs clearance formalities, reduce customs risks

• Coordinate to PEZA Zone Administrator for compliance of necessary permit and registration

• Coordinating with freight shipping company to closely monitor the output of inquiry and releasing of import shipment

• Filing of rates of local customs clearance and delivery provided by freight / shipping company

• Filing of importation monthly BIR report to be submitted to Finance department

• Directly reporting and coordinating to China Headquarters for daily activity

TURK LOGISTICS (A DIVISION OF ALI ABDULJALIL TURK & SONS CO BSC ©)

P.O. Box 26359

Manama, Kingdom of Bahrain

(16 December 2016 to 26 December 2018) END OF CONTRACT

LOGISTICS COORDINATOR / SALES EXECUTIVE

• Responsible for end to end management of clients' international shipping including rate auditing, carrier mediations and troubleshooting

• Coordinated with agents overseas to ensure timely Customs Clearance and delivery for shipments at destination.

• Coordinated with focal person at terminal port (APM), customs authority if required necessary in to feed with the customer’s needs

• Arrange/coordinate trucking pick-ups and delivery appointments with ability to affect cost effective transportation solutions.

• Communicate service issues to client and management with ability to resolve and follow through.

• Manage and maintain ownership of assigned client accounts.

• Able to assist in all other areas of operations as directed by management.

• Working volume services, re-consignment forms, bill of lading forms etc

• Manage all client shipments which includes providing additional logistics support at the interface between the trucking company and the carrier to ensure no shipments miss the port cut or are rejected because of inaccurate information, resulting in the fastest possible transit time and no demurrage ensuring the lowest cost

• Actively manage booking updates and bill of ladings with carriers and customers to ensure they are accurately updated to eliminate any potential customs issues

• Creating international shipping documentation and dispatching/receiving cargo from the terminal to the final destination

• Running Air export operations

• Familiar with Transgroup internal operations program as well as MS Office programs

• Collaborating with custom brokers, composing invoices, checks, collecting payments from related parties

• Communicating directly with Shippers and Consignees, International Agents, Suppliers to/from Bahrain

• Manage to check shipping documents for Air (Import & Export), Sea (LCL, FCL and Breakbulk Cargo) and Land freight shipment along GCC

• Work well and get along with others in a diverse work environment of both clients and business associates, ensuring the highest quality of services possible.

• Customer service skills including the ability to recognize the needs of clients along with problem solving

EXPERTS LOGISTIC SERVICES WLL (RE-HIRED)

P.O. Box 23305

Doha, Qatar

(July 2014 – October 2016) END OF CONTRACT

SR. BUSINESS DEVELOPMENT & CUSTOMER SERVICE EXECUTIVE

● Administrating complete shipping process of (import and exports) shipments.

● Handling calls and solving various customer queries.

● Actively involved in customer service oriented job.

● Sending enquiries for both exports and imports to obtain rates from agents all over the world.

● Responsible to coordinate with worldwide agents following up bookings.

● Checking the import documents upon receipt if there any discrepancies and rectifying them.

● Preparing export bill of ladings. Preparing daily, weekly and monthly activity reports to management

● Assisting management in accomplishment of multiple tasks.

● Developed an automated spreadsheet system in MS Excel to ensure the accuracy of above-mentioned process.

● Attending customer’s phone calls and updating status report. Optimized customer satisfaction by improving order intake process.

● Leading customers through all aspects of defining and developing a solution specific to their unique requirements.

● Revised shipping documents to improve efficiency.

● Cargo documentation.

● Handling customer shipment queries.

● Follow-up with agents of different port/country for delivery of container, and LCL goods, and giving status of each shipments.

● Expedited shipments which improved customer satisfaction.

● Monthly report preparation for co-loaded and consolidation shipments.

● Assisting in managing flow of daily operations, in-charge of the customer service department and reporting to the manager directly.

● Collection and submission of commercial documents required for clearance.

● Arrangement of quality workshop for customer service presentation, graphical representation of data and suggestive strategies for Customer’s Needs and Expectations, Customer satisfaction,

● Survey-Feedback from customer with regards to services and complaints and suggestions if any.

ROBERT BOSCH COMMUNICATION CENTER (ACCOUNT FOR

LUFTHANSA CARGO – NORTH AMERICA)

29th Floor Fort Legend Tower, 3rd Avenue Corner

31st St. Fort Bonifacio, Global City Taguig City

(February 4, 2013 to June 2014)

CUSTOMER SERVICE ASSOCIATE

• Accept export booking from shipper/agent by phone or email

• Processed export booking and provides final booking confirmation by phone or email

• Provides tariff rates based on the weight break of shipping rate inquiry; provided IATA/TACT rates in the absence of published rates in SRS rates sheet by phone or email

• Provides routings/transit time as per given flight schedule by phone or email

• Receives inquiry of import shipment; checks status of AMS

• Checking/monitoring daily of shipments for quality assurance and R4C

EXPERTS LOGISTIC SERVICES WLL

P.O. Box 23305

Doha, Qatar

(February 2010 – Sept. 2012)

SR. BUSINESS DEVELOPMENT & CUSTOMER SERVICE EXECUTIVE

● Administrating complete shipping process of (import and exports) shipments.

● Handling calls and solving various customer queries.

● Actively involved in customer service oriented job.

● Sending enquiries for both exports and imports to obtain rates from agents all over the world.

● Responsible to coordinate with worldwide agents following up bookings.

● Checking the import documents upon receipt if there any discrepancies and rectifying them.

● Preparing export bill of ladings. Preparing daily, weekly and monthly activity reports to management

● Assisting management in accomplishment of multiple tasks.

● Developed an automated spreadsheet system in MS Excel to ensure the accuracy of above-mentioned process.

● Attending customer’s phone calls and updating status report. Optimized customer satisfaction by improving order intake process.

● Leading customers through all aspects of defining and developing a solution specific to their unique requirements.

● Revised shipping documents to improve efficiency.

● Cargo documentation.

● Handling customer shipment queries.

● Follow-up with agents of different port/country for delivery of container, and LCL goods, and giving status of each shipments.

● Expedited shipments which improved customer satisfaction.

● Monthly report preparation for co-loaded and consolidation shipments.

● Assisting in managing flow of daily operations, in-charge of the customer service department and reporting to the manager directly.

● Collection and submission of commercial documents required for clearance.

● Arrangement of quality workshop for customer service presentation, graphical representation of data and suggestive strategies for Customer’s Needs and Expectations, Customer satisfaction,

● Survey-Feedback from customer with regards to services and complaints and suggestions if any.

PANALPINA WORLD TRANSPORT

Pascor Drive, Sto. Nino

Paranaque City

(October 2009 – January 2010)

CUSTOMER SERVICE EXECUTIVE

• Prepare Billing Invoices

• Checking shipping details thru pre-alert from origin

• Brokerage

• Communicate/coordinate history of shipment

• Telemarketing/offer forwarding/brokerage quotation

• Computation of duties and taxes

• Monitoring of ocean shipment /releasing/delivery of goods to consignee’s factory

ASIA OVERSEAS TRANSPORT CO., INC.

Gedcor Square Bldg.,

Unit S1-S3 Ninoy Aquino Avenue,

Irasan St., Parañaque City

(March 20, 2009 to June 15, 2009)

SEAFREIGHT EXPORT DOCUMENTATION

• Accept booking to ultimate shipper/client

• Coordinate/advise shipping line booking received from shipper

• Advise counterpart agent regarding booking received

• Prepare pro forma booking and/or bill of lading to shipping line

• Prepare house bill of lading to be issued to ultimate shipper

• Prepare billing statement to client, debit note and credit note to counterpart agent

• Advise/send pre-alert to shipper

• Advise/send pre-alert to counterpart agent

• Prepare check payment request

• Monitoring of cargo upon arrival at port of destination

• Advise shipper confirmation of arrival; send shipping advice or cargo monitoring report

• Dispatch documents to shipper, counterpart agent

NIPPON EXPRESS PHILIPPINES CORPORATION (OCEAN BRANCH)

4th Floor Raha Sulayman Bldg.

108 Benavidez St., Legaspi Village, Makati City,

Philippines

(June 10, 2008 to February 8, 2009)

CUSTOMER SERVICE ASSISTANT (NVOCC DEPARTMENT)

• Documentation of Inward Manifest thru pre-alert from origin

• Prepare Delivery Order

• Prepare Billing Invoices / Arrival Notice

• Assist consignee’s broker in endorsement of shipping documents

• Advise consignee/consignee’s broker regarding their incoming shipment

• Checking shipping details thru pre-alert from origin

• Communicate/coordinate history of shipment

• Monitoring of ocean shipment /releasing/delivery of goods to consignee’s factory

• Prepare/posting monthly transaction report

CAPP INDUSTRIES INTERNATIONAL INC.

7B Mapfre Insular Bldg. Asian Corporate Center

Acacia Avenue Madrigal Business Park

Ayala Alabang, Muntinlupa City, Philippines

(October 23, 2007 – April 15, 2008)

IMPEX STAFF / DOCUMENT CONTROLLER

• Inquire price quotation of Philippine food products in local market/distributors/manufacturers/wholesaler

• Arrange PO’s of food product approved by customer/importer from United States; monitoring the delivery of PO’s to stuffing house/warehouse

• Arrange booking of container to shipping line; checking arrival schedule of vessel at destination for our data monitoring

• Monitoring the loading/stuffing of cargo to the warehouse

• Preparing commercial documents needed in exportation such as sales invoice commercial invoice, packing list and list of ingredients; filing of documents per shipment transactions

• Responsible in securing of PO’s file, commercial documents and voucher file

DIMERCO EXPRESS (PHILS.) INC.

3/F Chino Roces Ave., Makati City

(January 12, 2004 – October 22, 2007)

IMPORT SEAFREIGHT OPERATIONS / DOCUMENTATION

• Documentation of Inward Manifest thru pre-alert from origin

• Documentation of Consolidation Shipment thru pre-alert from origin

• Input shipping details thru Cargo Data Exchange Center, Inc. (CDEC)

• Prepare Billing Invoices

• Checking shipping details thru pre-alert from origin

• Brokerage

• Communicate/coordinate history of shipment

• Telemarketing/offer forwarding/brokerage quotation

• Computation of duties and taxes

• Monitoring of ocean shipment /releasing/delivery of goods to consignee’s factory

SPECIAL SKILLS:

Computer Literate - Knowledge on Microsoft Office that includes Word, Excel, Access, PowerPoint, Microsoft Project, Databases & Internet.

PERSONAL DATA:

DATE OF BIRTH: March 13, 1982

NATIONALITY: Filipino

CIVIL STATUS: Single

SEX: Female

HEIGHT: 5’1”

WEIGHT: 110 lbs

RELIGION: Roman Catholic

LANGUAGE SPOKEN: English, Filipino

I hereby certify that the above information is true to the best of my knowledge and beliefs.

Maria Cristina B. Landicho



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