Sign in

Manager Customer Service

South Milwaukee, WI
March 23, 2020

Contact this candidate


Kim Kazmierski 414-***-**** Oak Creek, WI

Senior Supply Chain Buyer


Dedicated and detail-oriented Senior Supply Chain Buyer, Planner, and Manager with a 30-year career of loyalty growing within Optimas OE Solutions. Executive Supply Chain expert with awareness of an ever-changing field and ability to adapt, purchase, expedite, and secure new vendors in a complex marketplace.

Spearheaded initiatives for multi-million-dollar portfolios and implemented cost-saving strategies that resulted in annual cost reduction of $100,000+ per year.

Strong communicator who collaborates across department lines to manage time-sensitive projects, ensure organized and accurate documentation, multitask and negotiate employment contracts.

Highly accomplished professional consecutively acknowledged for sizable impacts in revenues and profits, acting as key liaison to executives, communicating across departments, as well as an expertly managing client relations.

Tenacious in building new business, securing customer loyalty, and forging strong relationships with clients, account managers, salespeople, vendors, and external business partners.

Consistently studying competitor trends to identify areas of improvement and recommend proactive change initiatives. Detail-focused and intuitive ability to create sourcing strategies, assess research, and make data-driven decisions to manage performance with quantifiable metrics of success that have improved productivity for 3 decades.

Technical Proficiencies in CRM (Client Relations Management), and Microsoft Office Suite (Word, Excel, Outlook).

Core Proficiencies

Supply Chain Management Leading Organizational Change Forecasting & Reporting Big Analysis and Preparation

Vendor Negotiations Blanket Orders & Bulk Purchasing Problem-Resolution Written & Verbal Communications

Multitasking & Prioritization Risk Mitigation Client Acquisition & Retention Methods Executive Team Consulting

Professional Experience


Optimas OE Solutions Glenview, IL April 1990 – Present

Cultivated and leveraged strong community relationships by understanding client needs and improving brand recognition, customer loyalty, and profit margins across three decades of loyalty to Optimas OE Solutions. Leaving on wonderful terms to seek out new ways to utilize my expertise, experience, and dynamic skills.

Cost saving projects of over $100,000 annually in cost savings while managing several multi-million-dollar portfolios for in-depth, high-scale, and very intricate portfolios. Catering to multicultural clients and building relationships.

Responsible for purchasing fasteners for OEM to maintain JIT deliver at the proper inventory levels while managing multi-million-dollar portfolios and utilizing budget objectives to cut costs.

Mentored staff by recognizing outstanding achievements, delivering performance reviews, and responding to concerns with increased operational hours for troubleshooting and dedicated support.

Expedited orders with suppliers to negotiate lower costs at established turnarounds to accelerate our productivity.

Thorough knowledge of Category Strategy Management, able to identify regional/global sourcing opportunities for improved systems and process efficiencies.

Understanding of multiple roles within an organization including Sales, Customer Service and Care, Marketing, Supply Chain, and Management. Consistently recognized for my expertise and value in each role, promoted and offered increasingly more opportunities to take responsibility within the organization and lead.

Responsible for resolving all inventory discrepancies and invoice inconsistencies from other departments, always available to offer assistance across departments and upper management as needed. A reliable go-to source for all.

Tracking all orders and collaborating with employees to manage all orders, freight carriers, vendor relations, portfolios, and methodologies on which we can collectively reduce costs.

Develops, aligns, and drives strategic projects to improve procurement processes, tools, and efficiencies. Strong ability to work with numerical detail and maintain a high level of accuracy.

Collaborate with upper management and stakeholders to identify opportunities for expansion, assess challenges, evaluate trends, forecast change, and integrate change initiatives that elevate bottom-line performance and long-term growth potentials.

Analyzing tenders for compliance with the enquiry, creating and analyzing cost comparisons and providing appointment recommendations.

Knowledgeable in per buy cycle, generate and run any necessary buy analysis reporting that depicts customer demand and flow of goods in order to develop and present/collaborate on suggested buy plans for approval.

Well-versed in budgeting, scheduling, file management, confidentiality, benefits administration, employee handbook drafting and team training programs.

Valued senior-manager with understanding of multiple positions/levels within the organization. Prioritized employee and asset to the team, remaining through multiple mergers, reductions, and buyouts across the last 30 years.

Strong analytical and quantitative skills; able to translate great merchandise content into bottom line profit.

Provided for selection, training, development, succession and performance evaluation of supply chain team.

Demonstrated meticulous attention to detail in the maintenance of all orders, suppliers, budgetary goals and quarterly objectives resulting in measurable revenue increases, relationships built across all departments and cost reductions.


Bachelor of Science in Business Administration Marketing

University of Wisconsin (1989)


Available Upon Request

Contact this candidate