Address ** ******* ******, ********, *****, 04103
Highly-skilled corporate communications professional and photographer offering expertise in sales, marketing, customer service, product promotion, administrative processes and project management. Delivering outstanding skills in portrait, product, corporate event photography and graphic design. Knowledgeable and dedicated customer service professional with extensive experience in communications. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Retail Sales and Service
Proficient in Adobe CS5
Creative design layouts
1994-01 - Current
BLACK COW PHOTO, Portland, Maine
Project Manager directing all studio operations, including strategic planning, estimating, managing assistants, designing lighting sets, portrait sessions, file production, retouching, graphic design, pre-press uploads, and archiving all work to current best practices.
Provided expert studio photography and location video production services to 30 commercial clients including: Bangor Savings Bank, CN Brown, ECOMAINE, LL Bean, Martins Point Health Care, MEMIC, Mercy Hospital, Pierce Atwood and TD Bank.
Created portraits, product shots, and corporate event photos with flexible creative solutions to meet website launch schedules.
Adopted wireless digital capture/production workflow, yielding efficiency and cost savings for budget-conscious clients.
Fabricated photographic studios for plastic surgery, dental practices and furniture companies in Maine.
Designed advertisements, trade show banners and signage from concept through completion that enhanced product sales.
Developed design deliverables that elevated, differentiated and complimented corporate brand identity.
Researched current emerging art and graphic design technologies plus archived photographs on virtual servers.
Managed customer expectations with open consultations and frequent communication and collaboration.
2013-10 - 2019-12
Customer Service Representative
PHOTO MARKET, INC, Portland, Maine
Assisted customers in making informed purchase choices and tailored guidance on technical product selections and services.
Processed online customer orders, generated invoices, transacted payments and attended to warranty claims.
Personalized approaches and package offerings based on unique customer demographics to more effectively target sales pitches.
Improved company's YELP and Google rating score by 1.5 stars by consistently exceeding all customer needs and expectations.
Automated mail order department, streamlined product tracking system to manage product deliveries across multiple vendors.
Fulfilled customer special requests, including new product training sessions and trouble shooting complex software issues.
Answered 50 calls and emails per day, addressing customer inquiries, solving complex problems and providing up to date product information.
2019-06 - 2019-07
Professional Development Program: Drone Operator Certificate, UAV/UAS.
University of New Hampshire - Dover, NH.
2013-01 - 2013-05
Continuing Education: Beginning Website Design & Building.
Maine College of Art - Portland, ME.
1981-09 - 1985-05
Bachelor of Arts: Economics.
Bates College - Lewiston, ME.
Minored in Studio and Visual Arts. [Subject]
FAA Certified Remote Drone Pilot, #4337644
Professional Drone Pilot, Certified in UAS and UAV.
All things outdoors including: Trail running, hiking, skiing, snowshoeing, biking, boating, organic gardening, sewing marine fabrics, and maintaining my 145 year old farm house.