Aaron Goodman

adce2d@r.postjobfree.com

615-***-****

Employment History

November 2017 to present Hutton Hotel, Nashville TN.

PBX Operator

• Transferring calls to the appropriate destination.

• Scheduling wake-up calls at the designated times.

• Delivering messages to guest

• Monitoring the heat/smoke detector panel

• Activating emergency response procedures when necessary

• Two-way radio communication with security/engineering and guest services

• Dispatching calls to the housekeeping for guest services

• Utilize paging system to locate staff for guest services

• Communicate to property operations associates via two-way radio for airport shuttle service, etc.

January 2007 to present Nashville Symphony, Nashville TN.

Guest Usher

• Closely monitor safety of guests.

• Greet each guest individually

• Attend to guest requests

• Escort/direct guests to their seats and other lobby locations

• Assist in the resolution of ticket and seating concerns

July 2016 to November 2017 Southern Steak House, Nashville TN.

Greeter/Host

• Answer all phone calls within 3 rings while using established company procedures

• Cheerfully greet the guest as they enter the restaurant

• Relay all phone messages to the manager when warranted

• Assist guest with phone directions to the restaurant

• Create first and last positive impressions with all guest

• Implement full knowledge of all menu items and retail products

• Offer suggestive sales approach to assist guests in making menu choices

• Assist with restaurant cleanliness

• Ensure guest satisfaction before they exit and inform a manager if not.

• Accurately quote wait times.

December 2015- July 2016 Omini, Nashville, TN.

Host

• Greet, interact, and assist resort staff in a professional manner to promote a cooperative and harmonious work environment.

• Stock and replace missing items, inspect, clean the mini bars in accordance with departmental procedures and policies.

• Proactively seek to provide luxury service ensuring guest satisfaction.

• Maintain, organize, and clean assigned storerooms daily.

• Properly maintain and track inventory in assigned storerooms.

• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

• Ensure products in Mini-Bar are not expired and remove those products as necessary. Ensure rotation of all Mini-Bar products

Education

Smyrna High School

High-School Diploma

Smyrna, TN

References

Josha Pessar 954-***-****

Bruce Robinson 615-***-****

Kim Hylick 615-***-****

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