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Customer Service Manager

Dubai, Emirate of Dubai, United Arab Emirates
March 23, 2020

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Al-Satwa Dubai, UAE



A well-presented individual who is able to lead teams from the front and by example, and who has an ambition to be a great manager of the future. Nirmal is fully aware of all aspects of management, from selling, customer service, training, employee management, visual merchandising to asset protection. As an inspirational leader he has the flexibility and willingness to get involved in the business operations at key times, and works hard to keep his team happy, motivated and productive. He is someone who is fully aware of the important of maximizing the potential of any business through effective team working.

Nirmal is currently looking for a suitable managerial position with a exciting company that not only offer superb career prospects but also provides a competitive salary and a full package of benefits. CAREER HISTORY

Assistant manager - SDB Bank, Sri Lanka 2008 - 2019 Duties

Ensuring that standards are consistent.

Managing the first impressions of the company and of its brand.

Setting departmental objectives, work schedules, budgets, policies, and procedures.

Monitoring the appearance, standards, and performance of staff members.

Conducting monthly performance meetings with senior managers.

Recruiting, managing, training and developing staff.

Working closely with General Manager to drive a guest focused sales strategy.

Implementing company procedures and plans.

Updating the company website.

Preparing budgets, reports and other financial records.

Dealing with any enquiries and complaints and monitoring customer service.

Putting together the rotes and shifts.

Being friendly with annoyed customers.

Using information technology to record sales figures, for data analysis and forward planning. KEY COMPETENCIES

Managerial skills

Strong leadership and communication skills.

Driving sales and profits, training and developing teams

High level of IT proficiency.

High level of commercial awareness and sales capabilities.

Excellent leadership, interpersonal and communication skills.

Accountable and resilient.

Commitment to delivering a high level of customer service.

Ability to work under pressure.

Excellent grooming standards.

Flexibility to respond to a variety of work situations.

Ability to work on your own and as part of a team.

Extensive management and supervisory experience in the hospitality, retail or leisure industries.

Personal skills

Undertaking continuous training to learn and understand the latest managerial policies and practices.

Sociable and personable.

Capable of carrying individual and collective responsibility.

Having a flexible “can-do” attitude and a positive approach to problem.

Presentable and articulate.


Customer service

People management

Property Mortgages Loans/Personnel Loans

Leasing & Pawning

Deposit mobilization/Marketing

Cash management

Problem solving




Team building


B.SC Management Special

(Accounting/Management/Marketing/HR Management/Economics and Other Related Subjects) WAYAMBA UNIVERSITY OF SRI LANKA 2001 - 2008


Nationality Sri Lankan

Date of Birth 25 November 1980

Passport No N8131459

Visa Status Tourist Visa


English, Sinhala

REFERENCES - Available on request.

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