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Customer Care Administrative Assistant

Brantford, ON, N3S 2J6, Canada
March 21, 2020

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Core Competencies:

§ Customer and client service

§ Committee participation

§ Office administration

§ Liason to suppliers

§ VIP client management and retention

§ Conflict & account resolution

§ MS Office: Word, Excel, Outlook, Publisher, PowerPoint, Access

§ Database programs: AS400 & Fenix

§ Invoicing program: Sage

§ Data entry & analysis

§ Supervisory function

§ Inventory management and control

§ Team building/ training/ coaching

§ Debt recovery

§ Small Business Management course


§ Excellent communication and interpersonal skills providing terrific client and customer service

§ Exceptional public speaking and presentation skills

§ Proven organization and planning with attention to detail

§ Strong aptitude with administrative/communication mediums including email, phone, text, fax

§ Increased sales from $3,000 to $64,000 (2133% increase)

§ Liaison to suppliers and purchasing

§ Liaison to carriers, truck drivers and customs agents

§ Establish and manage multiple priorities

§ Ability to manage the day to day operations of an office including answering phones, scheduling, data analysis and reporting, processing orders, filing and more

§ Critical, time-sensitive decision-making and problem solving skills

§ Skilled in computer programs, created Excel spreadsheet to track inventory and profit generation to project future sales

§ Flexibility during times of transition

§ Effective stress-management in challenging work environment

Relevant History:

Across Typist I Farrow July 2018 - Present

§ Responsible for accessing and processing customs paperwork to allow clients to import into Canada

§ Required to assist with various tasks, such as review and prioritize shipments for processing; monitor shipments for completion; contact outside agencies for direction and requesting missing documentation

§ Required to answer phone inquiries regarding shipments, delays, problems, and errors

Triage and Booking Co-ordinator Juddah's Place July 2017 - April 2018

§ Responsible for scheduling appointments for four to six practitioners

§ Front Desk/Reception duties including: scheduling appointments for four to six practitioners; answering phones; distrution of mail; recieving, scanning and filing reports; sending prescription renewals, referrals and requisitions via fax,

§ Records Management: maintaining current and accurate patient records using OSCAR system; liaison to hospitals and specialists to obtain delayed reports; fulfill records requests for patients and institutions, deliver via email, fax, and mail

§ Maintained supplies for clinical requirements and office needs

§ Attended seminars and courses for continued learning including: First Aid Certificate, Basic Focused Intention Technique Certificate; Medical Terminology Course

Customer Service Forte Produce May 2016 - Oct 2017

§ Customer care: Take orders by phone, fax, and email - upsell whenever possible

§ Invoice orders using Sage

§ Liaison to Suppliers for purchasing, receiving, and inventory control

§ Pick and pack orders for delivery drivers

§ Co-ordinate with delivery drivers in terms of location and timing of deliveries

§ Maintain cleanliness of warehouse and offices daily

Management-Team Leader Riverside Enterprises Jan 2008 - April 2016

§ Liaison to Suppliers for purchasing, receiving, pricing and inventory control

§ Clerk in-store - promoted to management

§ Generated an on-going charity-lottery to generate funds for local children’s sports programs

§ Customer Care - upselling

§ Increased sales from $3,000 to $64,000 (2133% increase)

§ Responsible for team-building, scheduling, training, and coaching

§ Created training/instruction manual

§ Created an inventory control system using MS Excel to achieve Data Management responsibilities, including: data entry, data analysis using charts, historical comparisons and prediction reports, and inventory control/loss or theft reports

CIC and CSC Community Rehab March 2006 - Sept 2009

§ Client care coordiantion for self-pay clients

§ Utilized computer programs including Medshare, Medshare HC, Qcare

§ Followed protocols and processes within Community Rehab

§ Administrative duties including billing, ensuring accuracy and Quality Assurance

§ Provided coverage for the Communication Centre

Administrative Assistant SafeWatch Security Jan 2003 - July 2003

§ Generated appointments via cold-calling for sales staff to present products and services

§ Created and updated database and updated and maintained filing system

§ Analyzed effectiveness of processes; and restructured processes as needed

§ Created contact script

§ Organized office team of 4

District Manager The Brown Baker April 1998 - Jan 2001

§ Canvassing for Children's Charities

§ Created route districts and contact script

§ Established safety protocols

§ Managed banking functions daily and complied with registration compliance requirements

§ Built and trained effective team members, supervised team of 2 to 6

Recovery Specialist ARC and NCO 2001 - 2002

§ Customer service skills and communicated with uncooperative people to a positive result

§ Prioritize and meet hard deadlines


Medical Terminology Course, Flemming College

§ Medical Terminology Course

First Aid Certificate

§ Standard First Aid and CPR Certificate - HCP designation

Basic Focused Intention Technique

§ Stress Management, Healing Trauma's at their Source

Administrative Assistant program Clarke College

§ Honed my organizational and computer skills; on dean’s list; created text-book from professor’s notes (training); led study group; ethics class; payroll; accounting; marketing

Small Business Management Course

§ HR issues; business plan construction; honed research and development skills; management and planning techniques

Volunteer work:

Cahiague Co-op (2000-2007): organized and recruited volunteers for events and fundraising; planned and orchestrated several events; Brantford Food Bank: volunteer time; database entry

The Salvation Army: Christmas toy distribution for families in the community

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