GAIL GABRIEL
adcdz2@r.postjobfree.com
Core Competencies:
§ Customer and client service
§ Committee participation
§ Office administration
§ Liason to suppliers
§ VIP client management and retention
§ Conflict & account resolution
§ MS Office: Word, Excel, Outlook, Publisher, PowerPoint, Access
§ Database programs: AS400 & Fenix
§ Invoicing program: Sage
§ Data entry & analysis
§ Supervisory function
§ Inventory management and control
§ Team building/ training/ coaching
§ Debt recovery
§ Small Business Management course
Skills:
§ Excellent communication and interpersonal skills providing terrific client and customer service
§ Exceptional public speaking and presentation skills
§ Proven organization and planning with attention to detail
§ Strong aptitude with administrative/communication mediums including email, phone, text, fax
§ Increased sales from $3,000 to $64,000 (2133% increase)
§ Liaison to suppliers and purchasing
§ Liaison to carriers, truck drivers and customs agents
§ Establish and manage multiple priorities
§ Ability to manage the day to day operations of an office including answering phones, scheduling, data analysis and reporting, processing orders, filing and more
§ Critical, time-sensitive decision-making and problem solving skills
§ Skilled in computer programs, created Excel spreadsheet to track inventory and profit generation to project future sales
§ Flexibility during times of transition
§ Effective stress-management in challenging work environment
Relevant History:
Across Typist I Farrow July 2018 - Present
§ Responsible for accessing and processing customs paperwork to allow clients to import into Canada
§ Required to assist with various tasks, such as review and prioritize shipments for processing; monitor shipments for completion; contact outside agencies for direction and requesting missing documentation
§ Required to answer phone inquiries regarding shipments, delays, problems, and errors
Triage and Booking Co-ordinator Juddah's Place July 2017 - April 2018
§ Responsible for scheduling appointments for four to six practitioners
§ Front Desk/Reception duties including: scheduling appointments for four to six practitioners; answering phones; distrution of mail; recieving, scanning and filing reports; sending prescription renewals, referrals and requisitions via fax,
§ Records Management: maintaining current and accurate patient records using OSCAR system; liaison to hospitals and specialists to obtain delayed reports; fulfill records requests for patients and institutions, deliver via email, fax, and mail
§ Maintained supplies for clinical requirements and office needs
§ Attended seminars and courses for continued learning including: First Aid Certificate, Basic Focused Intention Technique Certificate; Medical Terminology Course
Customer Service Forte Produce May 2016 - Oct 2017
§ Customer care: Take orders by phone, fax, and email - upsell whenever possible
§ Invoice orders using Sage
§ Liaison to Suppliers for purchasing, receiving, and inventory control
§ Pick and pack orders for delivery drivers
§ Co-ordinate with delivery drivers in terms of location and timing of deliveries
§ Maintain cleanliness of warehouse and offices daily
Management-Team Leader Riverside Enterprises Jan 2008 - April 2016
§ Liaison to Suppliers for purchasing, receiving, pricing and inventory control
§ Clerk in-store - promoted to management
§ Generated an on-going charity-lottery to generate funds for local children’s sports programs
§ Customer Care - upselling
§ Increased sales from $3,000 to $64,000 (2133% increase)
§ Responsible for team-building, scheduling, training, and coaching
§ Created training/instruction manual
§ Created an inventory control system using MS Excel to achieve Data Management responsibilities, including: data entry, data analysis using charts, historical comparisons and prediction reports, and inventory control/loss or theft reports
CIC and CSC Community Rehab March 2006 - Sept 2009
§ Client care coordiantion for self-pay clients
§ Utilized computer programs including Medshare, Medshare HC, Qcare
§ Followed protocols and processes within Community Rehab
§ Administrative duties including billing, ensuring accuracy and Quality Assurance
§ Provided coverage for the Communication Centre
Administrative Assistant SafeWatch Security Jan 2003 - July 2003
§ Generated appointments via cold-calling for sales staff to present products and services
§ Created and updated database and updated and maintained filing system
§ Analyzed effectiveness of processes; and restructured processes as needed
§ Created contact script
§ Organized office team of 4
District Manager The Brown Baker April 1998 - Jan 2001
§ Canvassing for Children's Charities
§ Created route districts and contact script
§ Established safety protocols
§ Managed banking functions daily and complied with registration compliance requirements
§ Built and trained effective team members, supervised team of 2 to 6
Recovery Specialist ARC and NCO 2001 - 2002
§ Customer service skills and communicated with uncooperative people to a positive result
§ Prioritize and meet hard deadlines
Education:
Medical Terminology Course, Flemming College
§ Medical Terminology Course
First Aid Certificate
§ Standard First Aid and CPR Certificate - HCP designation
Basic Focused Intention Technique
§ Stress Management, Healing Trauma's at their Source
Administrative Assistant program Clarke College
§ Honed my organizational and computer skills; on dean’s list; created text-book from professor’s notes (training); led study group; ethics class; payroll; accounting; marketing
Small Business Management Course
§ HR issues; business plan construction; honed research and development skills; management and planning techniques
Volunteer work:
Cahiague Co-op (2000-2007): organized and recruited volunteers for events and fundraising; planned and orchestrated several events; Brantford Food Bank: volunteer time; database entry
The Salvation Army: Christmas toy distribution for families in the community