Manager Program

Suku George, PMP®, PRINCE*® PRACTITIONER

SUKU GEORGE, PMP®, Prince2® Practitioner U7, 77 Yarra Street, Heidelberg, VIC 3084 E-mail: ***********@*****.***

Phone: +614********

PROFESSIONAL PROFILE

10+ years of cross-functional experience in the areas of Project & Program Management, PMO, Business analysis, Client Interaction/Servicing, Business Transformation, Functional Testing, Quality analysis, People & Vendor Management, Implementation, Support and Project Estimation in the ICT sector.

Proficient in managing teams for running successful project implementations & experience of designing and developing IT products for business excellence. Experienced in waterfall and Agile (Scrum) methodology.

Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service- related critical issues. Possess excellent interpersonal and organizational skills with proven abilities in training & development, customer interaction and project estimation, planning and development. CERTIFICATIONS

Prince2 Practitioner: Certificate No: 5919275.20632007

Project Management Professional (PMP): License No: 1905551

Certified Six Sigma – Green Belt

EDUCATION

MBA (Information Systems & Marketing) from Mahatma Gandhi University, India

B.Tech (Engineering - Information Technology) from Pondicherry University, India SOFTWARE PROFICIENCY

MS Office, MS Project, MS Visio, Finacle – Core Banking Software, McCamish – Core Insurance Software,, Omnidocs – Document Management, Share Point, HP – ALM, Axure XP, SQL Server, Optimist 8 – Risk Management, JIRA, Team Support BUSINESS SKILLS

٠Process Mapping & Migration ٠Client Servicing & Quality Assurance ٠Process Improvement & MIS Reporting ٠UAT ٠Team Management٠Project & Program Management ٠Estimation & Evaluation ٠PMO ٠Business Analysis ٠Vendor Management

STRENGTHS

Excellent internal and external stakeholder, vendor & team management skills

Well versed in Agile – SCRUM, and Waterfall methodologies of SDLC

Possess excellent Project Management & PMO skills for projects from inception till closure and post implementation support

Proven ability to manage multiple projects simultaneously in different domains

Possess good analytical, problem solving and decision making skills CAREER HIGHLIGHTS

Organization: FIS, Melbourne (Financial Technology Company) Duration: September 2018 to Till Date

Designation: Senior Consultant

Member of the Client Experiences vertical of the GFS Team.

SME (Product Specialist) for Risk management/Credit worthiness software used by Big 4 Bank’s in Australia & APAC

Assisting the Program Manager by preparing project plans tracking the schedule and implementation

Managing the software licensing requirements and issuing the required license

Managing the business requirements and documentation and coordinating with Product Team to add features to backlog

Managing the various client implementations, issues, clarifications on usability and change requests

Managing various software upgrade requests and ensure the installation packages are shipped as per the schedule

Coordinating and liaising with off shore team in resolving the JIRA tasks, product and client issues

Member of the Regression Testing & SIT Team. Providing support to Client’s UAT Team.

Member of the Change Control Board in reviewing and conducting the feasibility analysis of Change Requests.

Managing the risks and issues and maintaining the logs. Ensuring the mitigation plans are in place.

Handled the post implementation issues and defects and ensures defects are resolved as per the agreed SLA’s

Prepared and sharing the project status reports to the Program Manager Suku George, PMP®, PRINCE2® PRACTITIONER

Organization: Freelance – Self Employed, Melbourne Duration: January 2018 to August 2018

Designation: Consultant- Program & Project Management Consultant

Managed the project plan and product features for a confidential start-up company as a consultant

Managed the PMO Office,Scheduling & Resource management

Handled the project management activities including risk and stakeholder management Reference: Can be provided on request

Organization: EY, India (Big 4 Auditing & Consulting Firm) Duration: May 2017 to December 2017

Designation: Senior Consultant – Program & Project Management

Member of the Client Servicing Program Management team of the Advisory (PI) vertical.

Managed the GST Implementation Project of various clients at GCC Countries as Project Manager

Managed projects using Agile-SCRUM methodology.

Provided ICT Strategy consulting to multiple GCC Clients. Project & Schedule Management for the entire Program (PMO)

Managed the business requirements and documentation for BAU. Managing and coordinating the Vendors of the Projects

Managed the ICT Vendors for customization of ORACLE & SAP ERP’s. Part of the User Acceptance Testing (UAT) & SIT Team

Member of the Change Control Board in reviewing and conducting the feasibility analysis of Change Requests.

Managing the Organizational Change Management (OCM) activities and preparing the training plan & schedule

Managing the risks and issues and maintaining the logs and monitored proactively.

Handled the post implementation issues and defects and ensures defects are resolved as per the agreed SLA’s

Prepared As Is & To Be documents with regards to the process change and identified the gaps

Prepared and maintained traceability matrix ensure all the requirements are addressed

Prepared and maintained RACI matrix to ensure the responsibilities are properly documented and communicated

Prepared and sharing the project status reports to the Partners and Engagement Manager

Managed the resource and work allocation and resource requirement projections. Managed budget utilization

Worked closely with Partners and Directors to ensure the projects properly managed including resource allocation Achievements:

Managed the VAT implementation Program worth USD 10 Million. Successfully converted multiple leads to opportunities and exceeded targets. Lead a team of 25 members

Organization: National Institute for Smart Government, India (ICT Consulting for Govt. of India) Duration: November 2012 to May 2017

Designation: Project Manager

Project & Program Management for the IT Modernisation & Transformation project. Providing IT Strategy Consulting

Managed projects using Waterfall & Agile-SCRUM methodology. Part of the IT Audit Team

Managing and coordinating the Vendors of the Projects for the implementation and rollout.

Requirements Gathering, Feasibility Analysis & Management for BAU. Reviewing the SRS and Test case documents.

Assisting & providing support to the development team in obtaining clarity on requirements.

Managed the implementation and post implementation support of the following application of CBS Software (FINACLE), Core Insurance Software (Mc Camish), Mail Operations Software, HRIS, RICT, and Network Integration.

Part of the User Acceptance Testing (UAT) Team & SIT for the Project. Spearheaded the data cleansing activities for DM

Member of the Change Control Board (CCB) in reviewing and conducting the feasibility analysis of Change Requests.

Handling post implementation issues and defects and ensures defects are resolved as per the agreed SLA’s

Program Manager for the Circle Monitoring Committee and delivery lead for overall implementation

Coordinating the activities to gather data required by System Integrators for implementation.

Managed process change activities including OCM (Organizational Change Management) and benefits realization.

Maintaining the issue and risk register for the Circle and base locations. Appraising and escalating issues and risk cropping time to time at field level during implementation. Managed the PMO Office. Acted as the onsite coordinator

Preparation of updates regarding project implementation status and issues. Status reporting to PMU with weekly and monthly reports. Assisting in managing the project risks and dependencies with internal and external stakeholders.

Managed the budget allocation and utilization of the projects

Conducted training and awareness sessions on the process change and benefits.

Prepared and managed OPD’s (Operation Process Documents) creation, update and version control.

Prepared As Is & To Be documents with regards to the process change and identified the gaps

Prepared and maintained traceability matrix ensure all the requirements are addressed

Prepared and maintained RACI matrix to ensure the responsibilities are properly documented and communicated Suku George, PMP®, PRINCE2® PRACTITIONER

Assisted Consultant, Project Management unit (PMU) on the status of deliverables and deployments

Undertaking visits to Offices to understand the readiness for implementation and provides post implementation support Achievements:

Managed the ICT program valued USD 900 Million. Implemented CBS & CIS in 1500 Branches. Handled six ICT Projects simultaneously including OCM. Rolled out WAN, AD, SSO & AV. Managed a team of 30 members Organization: Learnware Solutions, India (Reputed software firm focused on early learning software) Duration: November 2011 to October 2012

Designation: Sr. Business Analyst

Managed the Project & Program Management (PMO) Office

Preparation and base lining of Requirements Documents of Learnware software products

Preparation of high fidelity mock-ups and prototypes, user stories and COA's (Condition of Acceptance)

Managing the software development using Agile- SCRUM methodology. Preparation and prioritizing PBI's and identifying SBI's.

Project schedule preparation and management by assisting the Technical Manager. Managing the software development

Escalating the schedule deviation to the top management. MIS Reporting and status update to the top management

Preparation of Requirements Traceability Matrix (Bi- Directional) to ensure that final product meets the requirements

Managing the quality assurance and quality control of the product development. Bug tracking and prioritizing bugs for fixing

Competitor Analysis and identifying product enhancements. Facilitated the new product releases Organization: RAK Bank, Dubai, UAE (Top retail bank in the United Arab Emirates) Duration: May 2010 to October 2011

Designation: Analyst – Core Banking/Consultant

Worked in UAT Team for Core Banking Software Implementation - FINACLE & Surround Systems

Project Schedule Management & PMO Coordinator, updating the Project Plan and ensuring the schedules.

Acted as Subject Matter Expert (SME) for CBS implementation and produced user manuals (SOP’s)

Gathering Business requirement from the stakeholders (BAU) to prepare and baseline of Master Requirements Document

Reviewing and sign-off the documents related to SME Areas based on MRD including SRS & Design documents.

Interacting with vendor resource for Core Banking Software customization related to SME Area’s

Managed the team of Business Users, UAT Stream and Vendor resources in requirements management, QA and QC.

Interacting with Test Resources and assisting them with Test Scenario and Test Cases preparation

Reviewing of Test Scenarios and Cases prepared by vendor Testing Resources

Responsible for overall Project Management activities within the Team. MIS Reporting and updating the status.

Interacting with Business for requirements clarification and gap analysis. Solution proposing to Business

Reporting overall team weekly schedule status to the Top Management Escalating issues, unplanned activities and risks Organization: ICICI Bank & IDSi Technologies India (P) Ltd, India (US based MNC) Duration: August 2006 to February 2010

Designation: Business Analyst

PERSONAL

D.O.B:- 14-08-1982

Visa/Work Permit: Subclass 189 Australian PR Visa

Driving License: Australia Victoria State

Availability: 4 Weeks’ notice

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