Elizabeth Hayes
Customer Service / Administrative Assistant / Management
803-***-**** adcdyi@r.postjobfree.com 302 West 2nd Street, Janesville, MN 56048
Skills & Abilities
● 10+ years management experience ● Advanced MS Office Suite knowledge
● Excellent communication skills ● 10+ years customer service experience
10-key speed 10,000 kspm and typing speed 70 wpm
Experience
Doby’s Bridge Presbyterian Church, Fort Mill, SC November 2018 – January 2020
Administrative Assistant
Create, manufacture and distribute bulletins
Create and maintain informational databases
Administrative duties for the pastor
Maintain church calendar
Liaison to board of elections and Homeowners Associations
Rock Hill Post-Acute Care, Rock Hill, SC August 2013 – February 2017
Administrative Assistant
Maintain schedule for meetings
Create documents as needed
Schedule meetings with patient families
Maintain medical records
Assist with ICD-10 coding of charts
Clerical duties for the department
Carolina Kids, Fort Mill, SC March 2009 – August 2010
Assistant Teacher
Organize and implement activities that develop children’s physical, emotional and social growth
Harper Corporation, Charlotte, NC July 2006 – August 2007
Administrative Assistant
Create new customer accounts
Verify customer credit lines
Accurately log customer orders
Resolve product and logistic issues
Operate multi-line switchboard
Cross-train to backup other CSRs
Manage quality communication, customer support, and product representation to clients
BI-LO, Fort Mill, SC June 2005 – July 2006
Night Manager
Oversee all cashier, customer service and cash office duties
Set up new Duke Energy accounts and take payments
Process Western Union payments and transactions
Verify checking account status through fingerprint verification
Countdown registers, override error codes, and take cash pickups
Answer phones and route calls
Balance all reports and register contents
Manage 8 or more employees
Video Center, Fort Mill, SC October 2000 – June 2005
Manager
Count down and balance register
Answer phones
Checkout customers
Enter new stock items into computer
Take items in to be repaired
Make out employee schedules
Take in consignment items and process them for the sales floor
ACH Foodservice, Fort Mill, SC April 2000 – October 2000
Customer Service Representative
Receive and input customer orders
Update weekly pricing schedules for each customer
Troubleshoot problems between distributors and customers
Arrange alternate storage for customers who cannot accept early shipments
Answer switchboard during receptionist’s absence
Creative Mailing Solutions, Charlotte, NC September 1999 – April 2000
Project Administrator
Input work orders in computer to direct production floor how to proceed on jobs
Create pull tickets for receiving to pull job materials for print jobs
Fax proof of mailing to clients
Open jobs in computer
Fax copies of receivers to clients for approval of materials
Answer the switchboard in the receptionist’s absence
Revco Pharmacy, Fort Mill, SC November 1996 – November 1997
Pharmacy Technician
Data entry of customer profiles and new prescription information
Fill prescriptions with correct drugs by NDIC number
Check out customers
Verify customer insurance coverage
American Studios, Charlotte, NC July 1992 – April 1996
Accounts Receivable Clerk
Enter charge account transactions into computer system and balance all accounts at days end
Run reports for charge area
File charge slips for storage
Calculate and balance sales reports
Enter audited data into mainframe system
Calculate daily deposit
Handle special accounts with Puerto Rico stores
Encode check and money orders for daily bank deposits
Audit portrait packages to ensure that sales totals match portraits that were sold
Education
University of Phoenix, Phoenix, AZ, Master of Science: Psychology 2016 – 2018
● Team leader in multiple classes ● 3.84 GPA
University of Phoenix, Phoenix, AZ, Master of Science: Healthcare Administration – Management 2014 – 2016
● Team leader in multiple classes ● 3.12 GPA