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Administrative Assistant Customer Service

Janesville, MN
March 20, 2020

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Elizabeth Hayes

Customer Service / Administrative Assistant / Management

803-***-**** 302 West 2nd Street, Janesville, MN 56048

Skills & Abilities

● 10+ years management experience ● Advanced MS Office Suite knowledge

● Excellent communication skills ● 10+ years customer service experience

10-key speed 10,000 kspm and typing speed 70 wpm


Doby’s Bridge Presbyterian Church, Fort Mill, SC November 2018 – January 2020

Administrative Assistant

Create, manufacture and distribute bulletins

Create and maintain informational databases

Administrative duties for the pastor

Maintain church calendar

Liaison to board of elections and Homeowners Associations

Rock Hill Post-Acute Care, Rock Hill, SC August 2013 – February 2017

Administrative Assistant

Maintain schedule for meetings

Create documents as needed

Schedule meetings with patient families

Maintain medical records

Assist with ICD-10 coding of charts

Clerical duties for the department

Carolina Kids, Fort Mill, SC March 2009 – August 2010

Assistant Teacher

Organize and implement activities that develop children’s physical, emotional and social growth

Harper Corporation, Charlotte, NC July 2006 – August 2007

Administrative Assistant

Create new customer accounts

Verify customer credit lines

Accurately log customer orders

Resolve product and logistic issues

Operate multi-line switchboard

Cross-train to backup other CSRs

Manage quality communication, customer support, and product representation to clients

BI-LO, Fort Mill, SC June 2005 – July 2006

Night Manager

Oversee all cashier, customer service and cash office duties

Set up new Duke Energy accounts and take payments

Process Western Union payments and transactions

Verify checking account status through fingerprint verification

Countdown registers, override error codes, and take cash pickups

Answer phones and route calls

Balance all reports and register contents

Manage 8 or more employees

Video Center, Fort Mill, SC October 2000 – June 2005


Count down and balance register

Answer phones

Checkout customers

Enter new stock items into computer

Take items in to be repaired

Make out employee schedules

Take in consignment items and process them for the sales floor

ACH Foodservice, Fort Mill, SC April 2000 – October 2000

Customer Service Representative

Receive and input customer orders

Update weekly pricing schedules for each customer

Troubleshoot problems between distributors and customers

Arrange alternate storage for customers who cannot accept early shipments

Answer switchboard during receptionist’s absence

Creative Mailing Solutions, Charlotte, NC September 1999 – April 2000

Project Administrator

Input work orders in computer to direct production floor how to proceed on jobs

Create pull tickets for receiving to pull job materials for print jobs

Fax proof of mailing to clients

Open jobs in computer

Fax copies of receivers to clients for approval of materials

Answer the switchboard in the receptionist’s absence

Revco Pharmacy, Fort Mill, SC November 1996 – November 1997

Pharmacy Technician

Data entry of customer profiles and new prescription information

Fill prescriptions with correct drugs by NDIC number

Check out customers

Verify customer insurance coverage

American Studios, Charlotte, NC July 1992 – April 1996

Accounts Receivable Clerk

Enter charge account transactions into computer system and balance all accounts at days end

Run reports for charge area

File charge slips for storage

Calculate and balance sales reports

Enter audited data into mainframe system

Calculate daily deposit

Handle special accounts with Puerto Rico stores

Encode check and money orders for daily bank deposits

Audit portrait packages to ensure that sales totals match portraits that were sold


University of Phoenix, Phoenix, AZ, Master of Science: Psychology 2016 – 2018

● Team leader in multiple classes ● 3.84 GPA

University of Phoenix, Phoenix, AZ, Master of Science: Healthcare Administration – Management 2014 – 2016

● Team leader in multiple classes ● 3.12 GPA

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