Susan A. Moraski
Performance-focused human resources professional with 19+ years of experience in people management and continuous improvement. Solid history of project management, marketing, print promotions, and building successful employee morale programs. Proven track record of benefits administration, regulatory compliance, and partnering with senior management to implement new corporate strategies. Effective team leader with advanced training and interpersonal communication skills to drive high productivity. Innovative problem solver adept at developing customer-facing teams and promoting brand loyalty. Detail-oriented with exceptional instincts for driving quality assurance and delivering service standards.
Stivers Staffing Services – Corporate Office, Chicago, IL (Oct 2000 to Sep 2019)
MANAGER OF PEOPLE OPERATIONS & COMMUNICATIONS Jul 2017 to Sept 2019
Steered all business process design efforts involving the development and execution of company policies and procedures in collaboration with the C-level executive team.
Managed the Human Resource Information System (HRIS), onboarding process, handbook, auditing, employment verifications, wage garnishments, and unemployment paperwork.
Managed 3 team members directly and served as a key contributor in daily human resources activities. Provided welcome packets to new hires and actively engaged in supervisor coaching, new employee orientation, and corrective action measures.
COMPANY PUBLICATIONS AND EMPLOYEE RELATIONS MANAGER Jan 2008 to Jul 2017
Launched the Affordable Care Act (ACA) program internally to provide medical benefits to 5K temp workers. Expedited 1095 tax forms and slashed the company’s IRS penalty by $130K.
Oversaw benefit packages for 250 staff members including all medical, 401(k) retirement, recognition, employee engagement, ACA, and PTO on a daily basis. Nurtured relationships with vendors to design effective sales pamphlets for personnel, temporary staff, and clientele.
HUMAN RESOURCES GENERALIST Aug 2004 to Dec 2007
Enforced regulatory compliance with federal and state labor laws for 16 office locations in various states. Adhered to all FMLA, DOL, ERISA, FLSA, HIPPA, and ADA guidelines.
Led an external vendor update of the company’s phone system, supervising all service level agreements (SLA) and annual contract renewals. Recovered 48% in over-charged fees accumulated during a 3-year period.
COMMUNICATIONS ASSOCIATE Oct 2000 to Aug 2004
Monitored and tracked all company related matter published in the media.
Partnered with the HR Director to developed marketing materials such as newsletters, brochures, mailers, and promotional items.
Collaborated with management, various vendors and printing companies to increase marketing and brand awareness efforts.
EDUCATION AND TRAINING
Bachelor of Arts in English Language and Literature
University of Illinois at Urbana-Champaign, Champaign, IL
Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook), Google Suite, Adobe Acrobat, Constant Contact Marketing Software, Mac OS, Windows, Staff Files (HRIS)
Boy Scouts of America -Indian Prairie District, Three Fires Council, Membership Committee Chair (Nov 2016 to May 2019)
Boy Scouts of America - Cub Scout Pack 887 Naperville, IL, Committee Chair, (Apr 2015 to present)