SUNNI K BROCK

C: 360-***-**** adcdxp@r.postjobfree.com

CAREER OVERVIEW

Sunni (pronounced "Sunny") is a technical and creative leader with passion for visual learning, data analysis, and information science. As a “full stack” Business Analyst / Systems Architect she has the expertise to take a full life-cycle project through requirements analysis, implementation, deployment, training, and support.

She holds a black belt in Six Sigma and has proven ability in reimagining tools and processes, as well as designing the customer experience. She is experienced in Agile methodologies, serving as both Scrum Master and Scrum Product Owner and has led many projects to success. She is also an excellent mentor, providing coaching to teams implementing these methodologies. She has written nearly a thousand technical articles, created multimedia training, and developed numerous software tools. She is also a field expert in implementing intelligent algorithms and language analysis.

Visualization and human comprehension are driving factors in her professional endeavors. She has also edited two award-winning documentary films, and worked as a social media consultant for numerous clients in the media industry as well as a company which was subsequently acquired by Neilson (ratings).

SUMMARY OF RECENT WORK EXPERIENCE

01/2006 to Current Business Analyst/Independent Consultant

JaSunni Consulting - Redmond, WA / Vancouver, WA / Remote

• Provided onsite and remote training, coaching, and support to clients in business and government sectors on Office 365 / Project Online, Project Server 2010/2013, SharePoint 2007/2010/2013, Scrum/Agile methodology, Application Lifecycle Management and PMO using Microsoft server technologies (Visual Studio Team Foundation Server, Active Directory)

Led and executed several migrations from local folders / file shares to Office 365 / SharePoint / One Drive for Business, automated forms and processes using Flows; implemented Data Loss Prevention policies and developed governance documentation and procedures for Office 365 deployment and ongoing management.

For UTS (the telecom company of Curaçao) and Cherokee Nation Businesses, provided several in-depth training sessions on SharePoint 2013 and Microsoft Project Server. Conducted 1-week sessions for SharePoint Power Users as well as Administrators. Also, conducted smaller sessions for team members, managers, and executives.

• Onsite and remote Business Analyst specializing in documentation and software development for customer facing web sites and internal business process engineering. Worked with Product Owners, Scrum Master / Project Manager, Marketing, Ux/UI Design, and Software Developers to bring production-ready site to completion. Documented stories in JIRA and supported development and documentation teams.

• Remote consultant on Enterprise Project Management, support and documentation taxonomy, and developed executive report and dashboards supporting Business Intelligence such as PowerBI solutions for such clients as AT&T, Microsoft, Cherokee Nation Businesses, UTS (the telephone and cable provider for Curacao), Nielson (the ratings company) and other technology and media clients.

• Expert in deployment and roll-out of Microsoft workflow and collaboration solutions. Developed and delivered several TechNet Webcast sessions and Microsoft Courseware on latest Microsoft technologies such as SQL Server 2008, Windows Vista, Windows Server 2008 R2, System Center, ForeFront and Microsoft SharePoint for Aeshen (a vendor to Microsoft). Developed white papers for Microsoft technology adoption by IT professionals.

• Social Media consultant to Microsoft partners, as well as the Horror Writers Association, and several authors and celebrities.

• In her creative life, she is a published fiction author, and edited the documentary films, The AckerMonster Chronicles and Charles Beaumont: The Life of Twilight Zone’s Magic Man.

KEY CONTRACTS

06/2019 to present (ends 4/30/2020) Systems Analyst (contract)

Avanade – Portland, OR / Onsite at Intel and Remote

• Provided systems and business analysis, gathered and documented requirements, performed testing and implemented business processes to maintain Intel’s SPEED LOB application.

11/2018 to present SharePoint/Office 365 Architect (contract)

Tecology - Vancouver, WA / Onsite and Remote

• Solutions architect for multiple clients (Holland Partner Group, and other small clients in the investment and construction services industries) utilizing the Microsoft Office 365 / SharePoint Online cloud infrastructure. Planned and conducted migrations from local file server to cloud, roll-out of Microsoft Teams, and intranet infrastructure utilizing SharePoint PnP, hub sites, and forms automation using Power Automate.

07/2015 to 02/2017 Senior Program Manager (contract)

Microsoft - Redmond, WA / Part-Time Remote

• Managed the Browser Migration SWAT team. Triaged enterprise customer browser compatibility issues and dispatched appropriate resources or technical information to assist large organizations in moving to updated versions of IE, Edge, and Windows 10 by remediating issues with LOB apps and custom software or websites. Acted as a liaison between Windows Marketing, Enterprise Support, and Engineering teams to facilitate solutions.

08/2016 to 08/2017 EPM/BI Architect (contract)

UTS Group – Willemstad, Curaçao/ Remote

• Migrated UTS PMO implementation from Project Sever 2010 and stand-alone SharePoint farm to Office 365 and Project Online.

• Designed and developed several dashboard and custom reports for PMO for PMs and executive audiences.

• Provided on-call support and assistance during transition as well as hands-on customized training for 30 PMs and 4 administrators.

10/2015 to 07/2016 Business Analyst (contract)

KinderCare Education – Portland, OR / Remote

• Assisted Product Owner and SMEs in defining business requirements for new parent portal web application. Documented findings as Agile (Scrum) stories in JIRA and additional information and tracking in Confluence and Smartsheets. Document process and data through multiple systems: Oracle Financials, SQL, PowerBI, Salesforce, LOB apps.

• Led Ux / UI design workshops with external UX vendor and product owner, SMEs, and marketing team. Coordinated delivery of assets and mockups (wireframes) and translation to user stories and high-level test scripts.

• Provided additional support and assistance during UAT testing. Helped write overall test plan including hardware and OS platform requirements and device support (Android, iOS, tablet, phone, Surface) and other documentation as needed.

08/2013 to 05/2015 Business Analyst / Delivery Manager (contract)

AT&T Mobility - Redmond, WA / Remote

• Implemented Business Intelligence to assess team performance and suggest platform improvements for AT&T API platform by monitoring Developer Support incidents and defects. Worked across multiple data sources such as Salesforce, HP Quality Center, and others to provide PowerBI dashboard metrics and key insights. Developed executive level reports and PowerPoint presentations on findings. Owned prioritization of Agile stories in Rally.

• Worked across multiple teams to define and improvement support and escalation processes. This included creating and maintaining documentation.

04/2010 to 08/2013 Senior EPM Architect (contract)

EPM Solutions, LLC - Remote

• Delivered content and training for Project Managers, Administrators and other users for all EPM offerings (SharePoint, Project Server, Team Foundation Server). Implemented and administrated LMS system for remote training. Taught 2-4 classes per month, to public audiences remotely and to enterprise clients remotely and onsite. Clients included the Veteran’s Administration, Aon Hewitt, Janus Research, the State of Maryland and others.

• Expert in usage and configuration of Microsoft Project Server and SharePoint.

• Provided onsite and remote consultation and guidance to customers implementing EPM in their organization and responsible for translating customer needs into successful adoption by guiding the configuration process and hand-off.

• Guided development and design of Business Intelligence features and custom workflow development.

• Provided technical support and coaching for EPM, SharePoint, and methodologies such as Agile, Scrum, Six Sigma.

03/2011 to 11/2011 Senior Program Manager (contract)

Microsoft - Redmond, WA / Remote

• Managed Lean Six Sigma project to improve the process by which Microsoft updates its sales and marketing systems and related business processes for the fiscal year. This was a high-profile project encompassing multiple groups and disciplines within IT and SMSG.

07/2008 to 02/2011 Senior Program Manager (contract)

Microsoft - Redmond, WA / Remote

•Served as Product Owner and Scrum Master on Scrum development team.

•Delivered new internal reporting, data and text analysis and search engine applications for PQO in CSS.

•Designed workflow and data flow. Responsible for creating mockups, user stories, documenting user profiles, and working with business to clarify requirements, integration and rollout across infrastructure.

03/2007 to 06/2008 Senior Program Manager (contract)

Microsoft - Redmond, WA / Remote

•Researched and delivered prototypes for internal Business Intelligence for compliance project. Worked with contract and financial data sources.

•Wrote white papers and vision docs on internal business intelligence applications.

•Worked with SharePoint, SQL, OLAP SASS, and SilverLight front end design.

01/2006 to 02/2007 Program Manager (contract)

Microsoft - Redmond, WA / Remote

•Delivered a web services solution for unifying partner log-ins from externally facing Microsoft websites. This required working closely with developers across internal systems to understand and document the requirements as well as putting together a web services platform proposal so that additional aspects of the partner program could be turned into services.

PREVIOUS WORK EXPERIENCE

10/2004 to 12/2005 Senior Program Manager

Sonic Solutions/Roxio - Novato, CA / Remote

•Managed the customer relationship and deliverables with key OEM customers, including Microsoft, Adobe, Corel, Dell and others integrating Sonic and Roxio software into their consumer products for DVD authoring and burning solutions.

•Gathered, and documented customer requirements, assisted in contract negotiations and provided interface to engineering between Sonic and OEM development throughout development process.

•Scheduled and managed all customer deliveries and insured that they met customer needs in a timely manner.

•Required in-depth technical familiarity with DVD authoring, burning, disc formats, video and audio formats and CODECs and imaging solutions.

05/2004 to 09/2004 Customer Solutions Manager

The Brain – Santa Monica, CA

•Created functional UI mockups of data taxonomy for Cadbury- Schwepps, various legal firms, Homeland Security, and other customers.

•Maintained and wrote all product manuals and technical review of marketing materials and website content.

•Provided enterprise and end-user support to customers running The Brain information and content management software via telephone and on-site service.

•Performed onsite maintenance and installation, supported sales team at trade shows and customer presentations.

•Performed basic setup program code maintenance for new releases and post releases to website and customer sites. Setup demo machines and mockups for data models.

•Converted customer databases and wrote integration scripts and modules for connection to The Brain UI (including SQL, Oracle, Lotus Domino). Maintained Apache webservers and multiple FTP servers.

06/1999 to 04/2004 Lead Program Manager, Windows

Microsoft - Redmond, WA

•Provided leadership on team of program managers and development staff to design, produce and ship customer-oriented feedback and support features for Microsoft Windows products. This included overall architecture of customer feedback and support processes and their customer-facing software features, working between technical support, all of the development organizations and IT, working with various partner organizations and implementing a process to systematically improve Microsoft products and services.

•Led the Microsoft Error Reporting initiative across the company.

•Demonstrated advanced knowledge of product cycle, customer needs, and data analysis and organizational process.

•As a senior member, also mentored new program managers and other R&D staff in best practices and evangelized new programs and customer voice.

05/1997 to 06/1999 Lead Program Manager, Product Improvement and Support Technology

Microsoft - Redmond, WA

•Led the Product Improvement team for Microsoft Windows and Internet products which interfaced between technical support/customer service and product development. Was responsible for turning case studies, raw call center data, and technical support engineer expertise into product improvements, support tools and training and documentation.

•Led team of program managers in forming new processes and evangelization of customer experience throughout the support and development organizations.

•Won best practices awards and ghost wrote article on integrating feedback into product in the book Business @ The Speed of Thought by Bill Gates.

08/1990 to 05/1997 Lab Engineer, Product Support Services

Microsoft - Redmond, WA

•First lab engineer at Microsoft Product Support Services in a role created for me. Acted as escalation point for all hardware and software compatibility issues on systems running any current or previous Microsoft product, including PCs running DOS, Windows, OS/2, Xenix, Unix and Apple Macintosh, II and older hardware systems.

•Expert at printing, multimedia and languages and database products.

•Acted as senior contact point between technical support, product development and hardware/software vendors. Acted as HP-Microsoft SOS (Support-of-Support) liaison for 5+ years.

•Recreated customer environments, drove resolutions either through work-arounds, bug fixes or working with 3rd-parties.

•Created training materials for support staff and Microsoft World Wide training organization on printing and fonts.

•Created and taught the first HTML class at Microsoft and created The Ultimate Printer Manual which was used internally and shipped worldwide through MS TechNet.

•Wrote over 500 knowledge base articles and acted as primary technical review for printing and multimedia articles and beta documentation.

•Developed hundreds of custom printer drivers for customers and as updates to Microsoft supplied drivers.

•Assisted in putting Microsoft online for the first time via a BBS system where customers could access support articles and download fixes and updated drivers.

•Developed numerous software tools for the lab and support including a work-tracking and inventory system.

•Won a national award for service to peers in 1992.

•Consulted with development and vendors in printer and driver design and assisted in feature design of Windows 95 printing and font subsystem which introduced true WYSIWYG and TrueType fonts into the operating system.

KEY SKILLS/CERTIFICATIONS

•MSCE / MCP / MCT focusing on:

oOffice 365, Project Online, Project Server 2007/2010/2013, SharePoint, Visual Studio Team Foundation Server

oSQL, PowerPivot/PowerBI, OLAP, SSRS, SSAS, Excel

oAll Microsoft Applications (Office, Server, Windows)

•Certified Scrum Master and Scrum Product Owner

•Six Sigma Black Belt / Lean Six Sigma

•University of Washington Certified Android Developer (Java)

•HTML/XML/CMS/.NET/C#/C++/VB/Java/Web Services

•Printer/mark-up languages (PCL, PS, RTF, etc.)

•Adobe Creative Suite, Premiere Pro, Captivate

•Business Schema and Product/Document Taxonomy

•Information retrieval / search/ text and data mining

•Administration and customization of Salesforce, Rally, JIRA, Confluence, Slack

•Multimedia/Digital Imaging

•Social Media Integration—WordPress, Facebook, Twitter, Pinterest, RSS and promotion/distribution

•Expert Hardware and Software Troubleshooting

•Technical Writing and Courseware Development

•Database and process design

•Product and process improvement

•Visual Design

•Video and Audio editing

•DVD/Blu-ray/Webcast authoring

•Voice-over and live broadcast

•Team coaching, training delivery, courseware design

•LMS (Learning Management) multiple platforms

EDUCATION

•Six Sigma Black Belt, Juran Institute, New York, NY

•Additional College Coursework Completed

Additional coursework in statistics, technical writing, data processing, C++, Android (Java) development, project management, foreign language and business management.

•Lewis & Clark College, Portland, OR. Undergraduate major in Computer Science / Psychology.

•Kamiakin High School, Kennewick, WA.

INTERESTS & AFFILIATIONS

•Biking and fitness. Vegetarian cooking.

•PMI (Project Management Institute) member.

•Scrum Alliance member. Scrum Master and Scrum Product Owner certified. Working on Scrum/Agile trainer and coach certifications.

•ISFDB (Internet Speculative Fiction DataBase) volunteer. Update and create various entries and architect taxonomy and search experience.

•Genealogy / DNA research

•Fiction and non-fiction writer science fiction and dark fantasy/horror, articles, reviews

•Film/video editing and production

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