KW

KEESHA WILLIAMS

adcdww@r.postjobfree.com C: 931-***-**** Sparta, TN 38583

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Energetic work aitude

Adaptive team player

Sharp problem solver

Client-focused

Exceptional communication skills

Strategic planning

Communications strategy

Social work

Experience with at-risk youth

Child abuse and criminal history clearance

Data interpretation

Outreach programs

Child welfare advocate

Computer-savvy

Training methods

Coaching and counseling

Client services

Referrals guidance

Knowledge of court processes

File/records maintenance

Computer proficient

Case management

Data input

Motivated Client Advocate known for successfully overseeing paperwork and Case Planning for clients. Promoting exceptional communication and computer skills. Seeking a position in the Social Work field.

- with extensive knowledge of Microsoft Office and Office Administration. Energetic, outgoing and driven to reach company goals.

Genesis House Cookeville, Tn

Shelter Advocate/ Housing Advocate

03/2018 - Current

Cultivated a pleasant and safe office atmosphere which was widely embraced by residents, employees and those who visited. Employed various methods to ensure the confidentiality of client data. Offered insight on available wellness programs and services that are available to clients.

Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.

Collaborated with social workers to support clients. Recommended improved life choices to enhance client outcomes. Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Assisted social workers with building, coordinating and leading programs delivering high-quality housing support.

Kept up-to-date, thorough and accurate case files.

Explained program offerings and requirements to clients and answered related questions.

Genesis House Inc Cookeville, TN

Domestic Violence and Sexual Assault

Worked closely with clients to fill out paperwork and obtain necessary information in the form of referrals and authorization overrides. Core Strengths

Career Overview

Work Experience

Court Advocate

03/2017 - Current

Delivered an exceptional level of service to each client by listening to concerns and answering questions.

Carter's Lebanon, TN

Supervisor

02/2016 - 02/2017

-Prevented store losses using awareness, aention to detail and integrity.

-Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

-Trained several new employees quarterly.

-Worked as a team member performing cashier duties, product assistance and cleaning.

-Achieved high sales percentage with consultative, value-focused customer service approach.

-Managed quality communication, customer support and product representation for each client.

Skills: Customer service, Typing, Management, Computers, Communication, Cash handling/management, Data entry, Microsoft Office/word/excel. Comfort Suites Lebanon, TN

Front desk Receptionist

10/2015 - 02/2016

- Served customers to their satisfaction.

- Communicated all merchandise needs or issues to appropriate supervisors.

- Guaranteed positive customer experiences and resolved all customer complaints.

- Managed quality communication, customer support and product representation for each person.

Skills: Customer service, Typing, Management, Computers, Communication, Cash handling/management, Data entry, Microsoft Office/word/excel., Switchboard

Casa Luna Sparta, TN

waitress

06/2014 - 10/2015

Developed highly empathetic customer relationships and earned a fantastic reputation.

Expressed appreciation and invited customers to return to the store. Assisted customers with restaurant and food complaints. Tennessee Tech University Cookville, TN, USA

High School Diploma in Developmental Child Psychology 2018

I'm currently taking a few years off from school due to relocating and financial issues. Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Quality Communication

Interacted with many people, ensuring reliable and high-speed service to customers. Customer Assistance

Diligently completed all assigned tasks, working overtime as needed. Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Documentation

Wrote and edited documents to keep staff informed on policies and procedures. Competitive Analysis - Performed competitive analysis to make recommendations for future company growth. Educational Background

Accomplishments

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