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Office Manager

Toronto, ON, Canada
March 20, 2020

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Ottawa, ON K*S*G* 647-***-****

Experienced office and sales manager in the medical field with a background in administration, communications, human resources, recruitment, training, leadership and development seeks to join a growing operation in a leadership capacity. Proven success in driving operational development and improvement; recognized as a highly efficient communicator in both written and oral capacities; demonstrates excellent strength in working within team environments; highly effective coach and trainer. An ideal role would involve the use of skills in planning, training, cooperation, communication, and interpersonal development. Operations Officer and Medical Administrator, 01/2017 to Current Mithani Optometry Corp. – Ottawa, ON

Responsible for optimizing business processes to improve operational efficiency; reviews and revises standard operating procedures on an ongoing basis to incorporate employee and management feedback Streamlined employee training via the implementation of an e-learning LMS and executes onboarding and training for all new employees, as well as retraining when required; employs a continuous coaching and training methodology to ensure seamless cooperation, communication and sales efforts; monitors sales and staff/patient interaction to determine coaching opportunities and areas of development Oversees and provides excellent customer and patient care to maintain and improve customer relations, strengthen loyalty and increase product and service sales Supervises team of office associates and associate physicians to ensure day to day operations and sales are maintained efficiently (e.g. scheduling of patients, coordination with physicians and hospitals, emergency triaging, ophthalmic sales)

Maintains and transmits medical records, charts, reports, or correspondence to various physicians, clinics, and hospitals; secures relevant specialist appointment; prepares reports, invoices, financial statements, letters, case histories, and medical records Leads selection and purchasing of ophthalmic frames for display in office; initiates and develops relationships with representatives of various ophthalmic fashion corporations; maintains constructive client and vendor relationships

Interim Store Manager, 11/2014 to 01/2017

David's Tea – Ottawa, ON

Hired, trained, and evaluated personnel in sales, promoting or terminating employees when appropriate; conducted weekly 1:1s, performance and salary reviews as required, and implemented actionable initiatives to all staff

Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols Planned and prepared work schedules and kept records of employees' work schedules and time cards Reviewed inventory and sales records to prepare reports for management and budget departments; monitored weekly gross and net income and made budgeting and scheduling adjustments as necessary to account for any shortfalls



Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote business

Directed and supervised up to 30 employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers

Guided team to eliminate $70,000 deficit within Rideau Centre location Scheduling and Operations Manager (HR), 07/2013 to 11/2014 Limited Brands Inc. – Toronto, ON

Planned, developed, and provided training and staff development programs, using methods such as classroom training, demonstrations, hands-on training, meetings, e-learning (using LMS), conferences, and workshops. Analyzed training needs to develop new training programs or modify and improve existing programs

Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, administering disciplinary procedures, and terminating employees when necessary Identified staff vacancies and recruited, interviewed and selected applicants; planned and oversaw job fairs. Provided current and prospective employees with information about company policies, job duties, working conditions, wages, opportunities for promotion and employee benefits. Planned and conducted new employee orientation to foster positive attitudes toward organizational objectives. Conducted exit interviews to identify underlying reasons for leave or to discuss HR matters following termination Oversaw and administered scheduling, vacation, benefits, medical leave and other operational affairs for several Victoria's Secret retail locations in the Greater Toronto Area, each comprised of over 30 employees

Addressed general human resource questions and concerns for junior staff members Bachelor of Cognitive Science (B.Cog.Sc.): Cognition And Psychology, Expected in 04/2020 Carleton University - Ottawa, ON

In addition to Cognitive Psychology, I have focused my coursework in the areas of Linguistics, Psycholinguistics, Child Language, and Developmental Psychology. Dean's List 2015-16 Academic year

Dean's List 2016-17 Academic year

Bilingual - Conversational French (oral and

written), expert English

High level of familiarity and skill with medical

software and admin systems (OD Office Pro)

Sound knowledge of organizational

communication and planning systems, such as

Slack, Asana, and Todoist

Team/operations management

Client/patient experience

Highly organized

Expert communication skills

Very strong interpersonal skills

Merit scholarship for 2015-16 academic year

Merit scholarship for 2016-17 academic year




Hiring, Training, Developing - David's Tea managers' seminar, completed 2014 HR Fundamentals - Limited Brands online learning module, completed 2013 Wrote and deployed the first e-learning training manual for all Mithani Optometry Corp. new hires in 2019

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