Highly skilled and trained customer service professional. Expertise in customer-centric operations. Have very good communication skills in oral and written. Always give service to the customers which exceed their satisfaction level.
Good leadership skills.
Native or Bilingual Proﬁciency
Full Professional Proﬁciency
05/2017 – Present
Debit Collector Oﬃcer
Neil Debt Collection
Speedy and eﬃcient collection record.
Positive rapport with customers in ﬁnancial hardship. Tracking unclaimed debts and long term debtors.
09/2014 – 12/2016
EritreaTelecommunication Services Corporation
Handling customer request and complaints.
Receive inquires from customers and assist them rapidly. Dealing with an average 400 calls in a day.
Neil Debt Collection (05/2017 – Present)
Eritrea Telecommunication Services Corporation (09/2014 – 12/2016) CERTIFICATES
Certiﬁcate of appreciation (06/2018 – 12/2019)
Certiﬁcate of highest collector (06/2018 – 10/2018) Neil Debt Collection
09/2010 – 06/2014
Hamelmalo Agricultural College
09/2016 – 06/2010
High School Degree
Isaak T/Medhin Secondary School
Consistent Performance with great deliverables.