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Technical Writer Manager

Euless, TX
March 20, 2020

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Todd Lucas

Euless, TX *****817-***-**** •

Technical Trainer Instructional Designer Curriculum Developer Technical Writer Teacher

Masters in Education level Technical Trainer, Instructional Designer and Curriculum Development Specialist with a broad set of skills applicable across different sectors and roles. Having a progressive two-decade experience in Training, Technical Training, Instructional Design and Curriculum Development, can deal with businesses, financial and public institutions all over the world, performing well in high-pressure, constantly changing and competitive environments. Highly enthusiastic achiever with a solid background in creating, developing and leading learning initiatives and seminars combined with outstanding academic results. Well-rounded, culturally aware professional with a unique ability to relate to diverse populations with various backgrounds. Highly skilled in creating effective and engaging learning modules that improve business prospects and productivity while also improving the life quality and satisfaction on the individual level.


Advanced knowledge of working across industries. Earned B.A. Degree in Interdisciplinary Studies Psychology from University of Texas at Arlington. Additional knowledge of World History and Foreign Politics applied to Information Technology, Personal Finance. M.Ed with focus on Curriculum & Instruction applied to training initiatives as both instructional leader and instructional designer leading to multi-dimensional communication levels.

Proven Success in Instructional Content Creation. Proactively assessed, streamlined, enhanced, or created original Instructor led learning content and some eLearning content for all levels of audiences. Exceptional ability to find ways to make existing learning content more streamlined and relative, enhancing learner engagement, and content retention and cognition utilizing Adult Learning Theory in combination with highly creative and engaging instructional leadership.

Keen Attention to Detail. Accurate, reliable, and diligent. Always complete projects/tasks early/on-time and within budgets. Can handle any ongoing challenges. Excelled in academic instruction creation and documentation, corporate and executive communication, technical writing to generate creative learning solutions.

Dynamic Communicator and Stellar Leader. Instructional leader to both front line employees and corporate level executives of major international businesses. Well versed in technical writing of training materials, corporate and consumer communications, and technical instructional manuals. Visited 10+ countries, being exposed to a variety of business practices and cultures.

Community Involvement – Boy Scouts of America. Lifelong member of BSA, earned Eagle Scout rank at age 12, one of the youngest in United States at that time. Have led numerous excursions to Philmont High Adventure camp, represented the United States at international Scouting Jamborees in Nagoya, Japan, and Sydney, Australia.

Systems Utilization and Technology Skills. Proficient use of Windows operating systems, well versed with MS Office Suite (Word, Excel, PowerPoint), Google Suite (Docs, Sheets, Slides), SharePoint, Snagit and Asana. Working knowledge of Adobe Captivate, Adobe XD, Camtasia, Tableau, Slack, Lucid Chart.


Technical Writer / Editor

American Heart Association, Dallas, TX. 09/2019 – Present

Collaborated with industry leaders in post-acute care on grant to draft and publish new certification standards for Heart Post-Stroke/Heart Failure Certification pilot program aimed at rural communities. Drafted project plan and timeline for grant program, managed multiple data sources, and communicated all changes in grant standards to all members involved in the interprofessional committee. Published beta-standards for certification program and developed associated training resources for use in this program.

Technical Writer

ResMan Software, Plano, TX. 07/2019 – 09/2019

Migrated articles from existing WordPress Knowledge-base into a new Salesforce environment to complete editing in an HTML environment. Proofread, edited, and re-wrote help articles for residential property management software Knowledge-base. Wrote new articles for modules without content, created 3D graphic art images to insert into articles for key points. Collaborated with the training team to ensure cohesive transition and integration of new designs to increase the value and ease of use for end-user clients.

Technical Trainer

Tableau Software, Seattle, WA (Remote) 04/2019 – 06/2019

Led highly engaging training seminars of 12-20 participants across a multitude of professional disciplines and cultures in beginning and intermediate level desktop applications for Tableau Data Visualization software system. Managed learning seminars, course materials, coordinated with the on-site staff for the use of training facilities. Provided individual feedback and advice for the best use of Tableau Data Visualization software based on individual & business needs.

Trainer / Technical Writer

Amazon Fulfillment, Coppell, TX 08/2016 – 04/2019

Utilized the ADDIE process to analyze, design, develop, deliver/implement and evaluate new hire training via instructor-led, online modules in a real-time, rapidly changing environment. Took initiative and ownership of creating all Inventory Control / Quality Assurance department training documentation and communication, rate/metric reporting sheets for site leaders. Drafted workflow improvement plans, building improvement needs, and Amazon salary restructuring proposal.

World Geography Teacher / Technology Liaison

Arlington Independent School District, Arlington, TX 10/2012 – 08/2015

Founding and core content instructional leader for the inaugural class of the newly created 9th Grade center for Sam Houston High School. Developed a highly effective Professional Learning Committee (PLC) team that eventually became the model for the district as a whole. Achieved ratings of "Exceptional" for the quality of classroom teaching, lesson plans and instructional methods used in teaching diverse academic socio-economic populations while providing multiple pathways for mastery of content.


Internet Loan Processor / Trainer - Co-Op Financial Services, Fort Worth, TX.

Training Manager / Site Supervisor / Technical Writer - RCM Technologies, Dallas, TX.

L&D Coordinator / Trainer / Technical Writer / Project Manager - Software Spectrum, Garland, TX.

Leasing SME / Department Trainer - Nissan Motor Acceptance Corporation, Irving, Tx.

Corporate Sales / Tech Support Lead – CompUSA, Arlington, TX.


University of Texas at Arlington, Arlington, TX

Masters of Education: Curriculum and Instruction (August 2011 – May 2016

University of Texas at Arlington, Arlington, TX

Bachelors of Arts: Interdisciplinary Studies (August 2008 – August 2011)

Degree focus on World History/Foreign Politics

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