Liquidnet Holdings, Inc, 498 7th Ave, New York
COO, Technology Jan 2016 – Oct 2019
•Led all internal and external operations for a global Fin-Tech organization consisting of 5 datacenters, 8 global offices, and 200 global employees.
•Created and controlled a $100M annual technology budget including TCO modeling for technology and business platforms including subsidiaries of Liquidnet with great success.
•Executed all global market data operations and finance including audits, reporting, MACs, & acquisitions with Refinitiv, Bloomberg, Redline, and (49) global exchanges.
•Onboarded and oversaw AWS and Azure cloud services.
•Led MegaScrum sprints as per Agile Software Development methodology.
•Oversaw procurement for all global technology transactions and contractual agreements.
•Led implementation of ServiceNow, WorkDay, and SalesForce as net new enterprise platforms
•Created vendor risk and due diligence process including the development of KPIs and KRIs.
•Oversaw project management process for technology and created reporting methodology to lines of business.
•Reported directly to a BoD member and gave frequent updates and presentations to Executive Mgmt and the Liquidnet Board.
•Monitored technology capacity and reporting for business platforms globally.
•Executed the creation and management of employee performance rating and ranking model.
•Led off-shore and near-shore onboarding and day-to-day operations of technology resources.
•Responsible for the success of Camp Codea, an annual coding instruction event for young women in high school who are considering a career in technology.
•Led technology fund raising and technology sponsorships for ASYV from technology partners. ASYV is a village and school that was built in Rwanda by Liquidnet for the livelihood and education of orphans of the genocide.
Technology Sourcing and Vendor Relationship Manager Jan 2006 – Dec 2015
•Managed technology sourcing activities for the firm consisting of hardware, software, hosting, telecommunications, XaaS, and consulting for the global technology organization.
•Created VMO and manage all facets of technology vendor relationships for the firm including but not limited to communications, negotiations, evaluations, references, and escalation.
•Negotiated all technology contracts and managed all 3rd party negotiation resources for specialty software and service contracts.
•Managed internal and external operations and project management resources in the build-out of (2) domestic datacenters, 3 global datacenters and (5) global offices.
•Created a “show back” spend management model to allow our internal businesses to understand the cost of the technology they are consuming.
•Created and facilitate numerous operations processes in global technology organization in order to improve workflows as well as to provide outputs that created better understanding of our technology footprint and inventory.
•Worked extensively and successfully with all internal operational groups such as legal, finance, compliance, and information security as well as customer facing departments such as sales, member services, and marketing.
Melville, NY 11747 email@example.com 917-***-****
The Dreyfus Corporation, Uniondale Call Centers & 200 Park Ave, New York, NY
Information Technology Delivery Manager and Vendor Relationship Manager July 2000 – Jan 2006
•Managed all facets of technology vendor relationships including contract negotiations, service level agreements, upgrades, and problem management.
•Collaborated w/ vendors to bring current technologies and solutions to internal lines of business.
•Coordinated all vendor based software upgrades with vendors on custom hardware designs and infrastructure upgrades for applications as well as facilitate all communication on projects involving technology vendors.
•Monitored software inventory and software compliance for all Dreyfus internal lines of business.
•Served as escalation point for problem management regarding production problems w/ significant impact on business.
•Compiled yearly technology budgetary information for all internal Dreyfus lines of business.
•Managed relationships and facilitated all communications b/t Information Technology Services and internal lines of business.
•Coordinated all hardware and infrastructure upgrades for applications with vendors.
•Managed infrastructure projects by coordinating resources w/ LAN/Desktop Services, Network Planning/Support, Telecommunications, & Distributed Operations.
•Facilitated all aspects of production and post-implementation problem management.
•Provided business analysis by advising and recommending technologies both propriety and off-the-shelf for specific business needs.
Inacom Information Systems, Pittsburgh, PA May 1998 – June 2000
Hardware Procurement Specialist, Mellon Bank (Onsite Contractor)
•Responsible for the equipment management, purchasing, and customer service for Dreyfus, Buck Consultants, and Founders Asset Management.
•Provided clients with customized configurations and cost proposals based on their needs in conjunction with Mellon Corporate Standards and current technology.
•Assisted in the project management: coordination, planning, and execution of technology rollouts.
•Managed the logistics of ordering, scheduling, and deployment of equipment for various projects.
•Facilitated communication between internal customers, vendors, technical support, and management.
IKON Technology Services, Pittsburgh, PA Oct 1996 – May 1998
Inside Sales/Customer Service Representative
•Gained extensive knowledge of network design and product by assisting network engineers, technicians, and account managers with proposals.
•Built and maintained customer and vendor relationships by responding promptly and accurately to needs and concerns.
•Resolved various customer satisfaction issues including quality assurance and logistics.
The Pennsylvania State University, State College, PA August 1996 – May 1997
•Taught and assisted students in class projects and assignments.
•Trained incoming students to utilize online university resources including email and internet/intranet applications.
•Maintained and supervised evening computer laboratory.
Melville, NY 11747 firstname.lastname@example.org 917-***-****
The Pennsylvania State University
Bachelor of Arts in Organizational Business Communication, August 1996
Minor in Business Administration with Emphasis in Computer Science
ICM School of Technology
Network Administration Program, January 2000
Microsoft Certified Systems Engineering Curriculum
Project Management Institute
Training Completion in preparation for PMP Exam, December 2005
Harvard School of Law (Executive Training)
Program on Negotiation Training Certification, May 2007