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Employee Relations Manager

Dayton, OH
March 20, 2020

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**** ********* ****, ***********, **** 45430



Admissions Patient Access Manager Quality Improvement Training & Development Customer Service PROFESSIONAL PROFILE

Highly skilled health care practice manager with extensive years of experience in Medical Office Operations within fast- paced environments. Ability to lead and motivate employees with strong problem-solving skills, well-trained in handling the general and special medical aspects.


Human Resources Tasks Team Building & Employee Motivation Policies & Procedures

Business Operations Contract Development & Negotiations Budgets & Funding

Client Account Management OSHA and HIPPA Requirements Building Management

Medical Coding (ICD-10 & CPT Accounts Receivable & Insurance Claims Customer Service

Business Communication Medical Knowledge & Terminologies Transcribing

Payroll, Billing, &Credentialing EHR Transition & Maintenance Self-Starter PROFESSIONAL WORK EXPERIENCE & ACHIEVEMENTS

Ohio Sleep and Pulmonary Center, Inc. Englewood, Ohio Practice Manager 11/15/2006 – Present

Manages day to day office practice activities.

Assures productive, full schedules for each provider.

Handles all staff issues, complaints and concerns in a timely and confidential manner. Understands and applies disciplinary/discharge policy as appropriate.

Communicates effectively with referral sources to market and educate product lines to achieve volume goals including differentiation of services from competition.

Evaluates team members and perform associate reviews.

Ensures office adherence to OSHA, HIPAA requirements and standards for safety, infection control.

Manages all office audits, practice reviews and reporting.

Assures follow up of all billing and documentation inquiries.

Manages recruitment process, conduct employee onboarding and help organize training & development initiatives.

Communicates frequently with Physicians and medical staff in a professional manner.

Responsible for productivity, financial, compliance reports, and sending daily, weekly and monthly practice reports.

Motivates, communicates, and provides a positive environment in which all employees find job satisfaction.

Champion customer satisfaction with candidates by proactively soliciting feedback on our services, consistent Dayton Pulmonary and Critical Care, Inc. Dayton, Ohio Practice Manager, (5 physicians) 09/1999 - 11/14/2006

Ensured the office delivers quality and compassionate care to every patient.

Maintained adequate staffing levels by interviewing selecting applicants to meet patient schedule.

Responsible for team member satisfaction and retention through practices that promote communications, rewards/recognition, teamwork, and administration of effective employee relations practices.

Ensured training and development of staff by identifying training needs and establishing initiatives to meet company/individual objectives.

Achieved office performance targets such as patient forecasts and satisfaction results.

Responsible for the operational readiness, appearance and presentation of the office.

Responsible for holding staff to the highest integrity by adhering to all government regulations and company standards.

LORI A. WHEELER, 937-***-**** PAGE 2


Sinclair Community College

- Various Courses for Business Admin degree

- Over the years – Business Admin and Accounting

Miami Valley Hospital School of Nursing

- 2 out of 3 years completed


Hospitality Team

Welcoming and Coffee Service, 2013 to Present

Tornado Victim Recovery

Food Service in our Beavercreek Neighborhood, May 2019 Patterson Park Church

Celebrate Recovery Program – food preparation, 2013 to 2018 Substance Use Disorder & Recovery:

The Emerging Landscape

Program through Community Overdose Action Team

Miami Valley Medical Group Management Association

Co Secretary 1996

Corresponding Secretary 1997

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