CURRICULUM VITAE

PERSONAL DATA

SURNAME : Matshabana

FIRST NAMES : Sinethemba

HOME ADDRESS : **** ********** ******

Olievenhoutbosch

Centurion

0157

E-MAIL ADDRESS : adcdrl@r.postjobfree.com

TELEPHONE NUMBER : 081*******

IDENTITY NUMBER : 890-***-**** 083

NATIONALITY : South African

Driver’s License : Code 10

HOME LANGUAGE : Xhosa

OTHER LANGUAGES : IsiZulu, English & Sotho,

DEPENDANTS : None

SECONDARY EDUCATION

SCHOOL : Steve Tshwete Secondary School

GRADE : Twelve (12)

YEAR : 2008

SUBJECTS PASSED : IsiZulu, English, Mathematics, Physical Science, Geography, Life Orientation, Life Science

HIGHER EDUCATION

INSTITUTION : IQ Academy

COURSE : Diploma in Public Administration

DURATION : 2 Years

YEAR COMPLETED : 2017

EMPLOYMENT HISTORY

1.PRIOR EMPLOYMENT : Tourvest Retail Service

POSITION : Senior After Sales Support Agent

CONTACT PERSON : Beverly Kelley

TELEPHONE NUMBER : 011-***-****

EMAIL : adcdrl@r.postjobfree.com

DURATION : Current employment

DUTIES

Answering telephone calls and emails.

Managing the SAA & British Airways Accounts as a Senior Agent

Updating the CRM ( Customer relations management)

General Enquiries about Inflight Retail

Enquiries about ordering

Home Delivery and/or Pre-Order

How to use Vouchers for orders

Placing new orders

Cancelling orders

Changing order details

Chasing up non-despatched items

Assist with Return of goods, unwanted or faulty

Arranging Refund/Replacement of faulty goods

Processing of orders and payment as required through various systems

Outgoing telephone calls

Customer call backs

Conducting Customer surveys

· Liaising with UK/Africa based staff

o WH staff for information on order despatch

o Office staff for system matters

o Returned goods processing staff

· General Customer Services as required

Compiling of Monthly report for the SAA account which includes, Courier reports (Aramex), refund processed, Orders processed and returned items.

2.PRIOR EMPLOYMENT : TFF Tshwane

POSITION : Administration Assistant

CONTACT PERSON : Sharlene Govender

TELEPHONE NUMBER : 011-***-****

EMAIL : adcdrl@r.postjobfree.com

DURATION : 4 years (28 October 2013 to August 2017)

DUTIES

Responsible for all the incoming calls

Order stationary

Maintaining general filling system

Capture petrol receive and the routine schedule for the vehicles of the company

Assist HR with leave form and Recruitment selection process

Compile Daily, Weekly and Monthly reports

Cashing cheques

Responsible for all the Petty cash & Credit Card Reconciliations

Maintaining the office and the cleaning company

Liaise with all the clients

Preparing documentation for presentations and meetings

Bookings

Taking minutes of the meeting and type them

Creating Agendas for the meetings

Assist payroll for all the staff and capturing of event hours and overtime

Shift rosters preparations

Reconciling all the invoices and statement

Email corresponded internal & External to clients

Scheduling meeting both via Email & telephonically

Travelling arrangements

Communicating with External Clients

Co-ordinate meeting

Completion of OHASA file ( Occupational Health & Safety)

Safety Officer

3.PRIOR EMPLOYMENT : Nestle

POSITION : Personal assistant

CONTACT PERSON : Mr Trevor Stratford

TELEPHONE NUMBER : 084-***-****

DURATION : 2 YEARS (01 March 2011 – June 2012)

DUTIES

Responsible and oversee all administration processes in the company.

Oversee all logistical requirements of the company.

Maintained a register for the tracking of correspondence incoming and outgoing

Telephone management.

Arrange invitations, catering and refreshments for meeting.

Prepare documentation and information required for meetings.

Faxing, photocopying and dispatching of document.

Control all personnel registry files.

Control administrative registry.

Compile letters, memorandums and reports.

Receive incoming mail/documents and direct to relevant person

File reports

4.PRIOR EMPLOYMENT : Options Funeral services

POSITION HELD : Personal assistant and Administration

CONTACT PERSON : Mr. B Khoza

TELEPHONE NUMBER : 082-***-****

DURATION : 2 Years (02 January 2009 – January

2011)

DUTIES

Assisting with all logistical requirements of the customers

Assisting with administration of personnel maintenance.

Administration of personnel movements.

Assisting with the control files and clientele base.

Assisting with the control administrative registry in the office.

Compile letters, memorandums, agendas, file reports.

Receive incoming mail/documents and direct to relevant person

REFERENCES

COMPANY : Tourvest Inflight Retails Services

POSITION : HR Administrator

CONTACT PERSON : Pinkie Raseloma

TELEPHONE NUMBER : 011-***-****

EMAIL : adcdrl@r.postjobfree.com

COMPANY : TFF Tshwane

POSITION : HR

CONTACT PERSON : Bheki Zondo

TELEPHONE NUMBER : 011-***-****

EMAIL : adcdrl@r.postjobfree.com

COMPANY : TFF Tshwane

POSITION : Help Desk Manager

CONTACT PERSON : Motshidisi Mlondobozi

TELEPHONE NUMBER : 012-***-****

EMAIL : adcdrl@r.postjobfree.com

COMPANY : Options funeral Services

POSITION : Chief executive officer

CONTACT PERSON : Mr B. Khoza

TELEPHONE NUMBER : 082-***-****

Email : adcdrl@r.postjobfree.com

I solemnly declare that the information rendered above is correct in every respect

3234 Greenthorn Street

Olievenhoutbosch

Centurion

0157

Dear Sir or Madam

APPLICATION FOR EMPLOYMENT

I hereby do an application for the above mentioned post which was advertised. I’m currently employed as an Agent.

Over the past years I have gained the necessary experience in the implementation and application of practical and administrative aspects of the above mentioned position, I believe I will be an asset to your company should I be afforded the opportunity. I am yet to find the position that can challenge make the maximum use of potential. I need to constantly develop and empower myself by broadening my knowledge, experience and skills, in order to excel beyond my knowledge.

I am a hard worker, a competent self starter and a person with the sense of responsibility, that can work well unsupervised and within a multidisciplinary team. I have well developed written and verbal communication skills that will enable me to liaise and serve a wide variety of official (professionals) and the public. I’m able to work under pressure and beyond official hours.

I trust that the attached documentation and brief background will sufficient for your needs and requirements. I will be happy to provide you with any further information if required, and to make myself available for any interview for this position.

Yours sincerely

S. MATSHABANA

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