Rachel R. Gloria-Garcia

210-***-****

adcdq8@r.postjobfree.com

Objective

I am interested in obtaining a position within your company; that allows me to utilize the skills attained from previous employers with the opportunity to further my knowledge and experience.

Education

Carreer Point Institute

Accounting Clerk Certificate- September 2004-May 2005

South San Antonio High School

High School Diploma-September 1991-May 1994

Experience

Frontline National- 502 Techne Center Dr. Suite G Cincinnati, OH 45150

Medical Records Clerk/Receptionist- November 2015 - Present

•In/out processes for Active Duty Military Personnel

•Scan and upload medical records to patient records

•Print, copy, and fax patient medical records

Robert Half (Wells Fargo) 4101 Wiseman Blvd. San Antonio, TX 78251

Quality Control Specialist - June 2015-August 2015

•Assisted with performing quality reviews and ensuring control procedures through auditing process to improve department work quality scores

Meridian Technologies (Citibank) - 100 Citibank Dr. San Antonio, TX 78245

Data Processor- May 2014-March 2015

•Create cases for Maintenance requests and distribute work to be processed by designated team member

•Process corrections of daily report for all accounts opened previous business day

•Faxed requests for any verification on deposits

Aerotek Staffing Agency (S.W.B.C) 5727 Farion Dr. San Antonio, TX 78249

Data Entry Processor-October 2012-January 2014

•Verify and update Auto/Mortgage insurance policies

•Processed 90-160 documents per hour

Citbank- 100 Citibank Dr. San Antonio, TX 78245

Online Customer Service Representative-- April 2011-October 2012

•Correspond to client inquiries via email

•Performed special requests such as: reorder checks, copy of cancelled checks or monthly bank statements, cancelled /reorder lost ATM cards, account balances and account activity

•Troubleshoot any issues encountered while accessing Citibank online website

New Account Opening-September 2006-April 2012

•Processed new accounts opened via email or by phone

•Placed outbound calls to clients for pending documents required to verify identity of applicant

•Funded new accounts by credit card, wire transfers, or transfers from existing accounts.

Skills

Ability to operate office machines such as: copier, fax machine, adding machine. Basic knowledge of Microsoft Word, Excel and Access. Type 45 wpm and 10-key by touch.

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