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Customer Service Representative

Location:
Las Vegas, NV
Posted:
March 19, 2020

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Resume:

JUSTIN A. WILLIAMS

**** ******** **** *** ***** Las Vegas 89031

Phone: 702-***-**** Email: adcdio@r.postjobfree.com

OBJECTIVE

To secure a career in the banking or lending fields.

EXPERIENCE

SUTHERLAND GLOBAL SOLUTIONS

Credit Specialist 12/03/2018 – PRESENT

Responsible for accurately deciding loans in a timely manner.

Consistently ranked in the top 5 out of 30 people in my group.

Provide excellent customer service.

SUTHERLAND GLOBAL SOLUTIONS

Online Banker 12/26/2017 – 12/02/2018

Assisted customers with basic banking needs through online chat.

Ranked among the highest scoring customer surveys.

Received the highest scoring surveys during my tenure.

SUTHERLAND GLOBAL SOLUTIONS

Customer Service Representative 09/02/2016 – 12/25/2017

Assisted customers with general customer service regarding Nordstrom Rack’s website through a third-party company.

Promoted to work force management and intern manager in one month.

As workforce management and intern manager, I oversaw a team.

ROSS DRESS FOR LESS

Store Protection Specialist 04/06/2011 – 11/30/2016

Ensured the safety of everyone in the store as well as the store’s merchandise.

Ensured colleagues were up to date on safety and theft topics.

Started off as a retail associate and was offered Store Protection Specialist position as a result of excellent work ethic.

ALORICA HEALTHCARE

Customer Service Representative 06/01/2014 – 09/01/2016

Assisted members and providers with benefit breakdowns, claims, appeals, etc.

Company is third party for Sierra Health and Life.

Constantly awarded for perfect attendance and always a top 5 performer each month I worked for the company.

H&R BLOCK

Tax Specialist 11/07/2014 – 04/15/2014

Attended four-week training course on the preparation of all tax returns.

Entrusted with easy tax returns as well as complicated tax returns at entry level.

Entrusted to fill in and close the front desk of the office, if the front desk employee was unavailable.

Chosen by office manager to assist with close out of the office at the end of tax season.

The position was seasonal.

EDUCATION

JUNE 2010 - HIGH SCHOOL DIPLOMA, RANCHO HIGH SCHOOL- Finished with a 3.76 GPA, Millennium Scholarship winner.

DECEMBER 2014 - TAX TRAINING, H&R BLOCK- Tax return certified, complex tax return certified, received highest score in class.

SKILLS, ACKNOWLEDGEMENTS & ACTIVITIES

Numerate

Team player

Fair lending and banking training

Various tax and accounting classes.

Awarded multiple times by my current employer, Sutherland Global Services, for being a top performer.



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