DONNA IKPEME, MSN, RN-BC, CPHQ, CSSGB, PMP

adcdim@r.postjobfree.com C: 713-***-**** Richmond, TX 77406 Summary

Innovative high-performing leader with over 10 years of healthcare experience delivering successful quality and process improvement initiatives in fast-paced and changing environments. Effective in leading and directing various projects from inception to launch with repeated success in developing project initiatives, directing project plans and achieving revenue performance targets.

Education and Training

University of Texas - Houston Health Science Center Houston TX Doctor of Nursing Practice in Nursing Informatics

Expected in 05/2020

University of Texas Houston TX

Master of Science in Nursing in Nursing - Leadership and Administration 05/2015

Oklahoma City University, Kramer School of Nursing Oklahoma City, OK Bachelor of Science in Nursing

05/2010

University of Houston - Central Campus Houston TX Bachelor of Science in Psychology & Interpersonal Communications 12/2005

License

• Registered Nurse, State of Texas (2010)

Certifications

• BC (ANCC): Board Certified Psychiatric-Mental Health Nurse (2013 - Current)

• CPHQ (NAHQ): Certified Professional in Healthcare Quality (2016 - Current)

• CSSGB (ASQ): Certified Six Sigma Green Belt (2019 - Current)

• PMP (PMI): Project Management Professional (2019 - Current) Experience

Harris Health System Houston, Texas

Project Manager - Performance

Improvement RN

12/2016 - Current

• Oversight of System-wide projects and strategic initiative

• Identify and address continuous improvement needs, waste reduction and innovation.

• Develop charter; define project scope, objectives, staffing, resources, and deliverables.

• Identified variations in evidence-based medical practice and sub- standard performance and recommended opportunities for improvement.

• Manage and facilitate the work of performance improvement team projects (in collaboration with HHS leadership/management, medical staff, department staff).

• Establish standards and procedures for project tracking, reporting, and documentation; monitors progress on key quality objectives and indicators.

• Participate in the development, revision, and implementation of policies, standards, procedures, and protocols related to quality improvement initiatives.

• Monitors and evaluates the clinical effectiveness of performance improvement work through data management and analysis.

• Maintain current knowledge of performance improvement methodologies and clinical informatics.

• Met project benchmarks while reducing costs through the introduction of enhanced implementation strategies.

CHI Baylor St. Luke's Health Houston,

Texas

Medical Staff Services Quality

Management Coordinator

01/2016 - 12/2016

• Educate Physicians on the Peer Review process and Bylaws.

• Ensure compliance with medical staff bylaws and institutional policies within peer review process.

• Conducts Ongoing Professional Practice Evaluation, Focused Professional Performance Evaluation and coordinate Peer Review process.

• Active collaboration with nursing and physicians in monitoring and evaluation of CORE Measure compliance, quality of care and outcomes related to evidence based standards of care as well as hospital protocols/procedures of patient care and safety.

• Completes data collection, tracks and trends information on denials related to medical necessity.

• Identifies performance improvement opportunities and collaborates with all levels of staff to develop and implement process improvements.

• Manage service line and peer review activities to facilitate total quality improvement processes for the individual practitioner and for the hospital.

• Partner with information technology to ensure integrity of data. The Menninger Clinic Houston, Texas

Charge Nurse

10/2014 - 01/2016

• Provide direct nursing care as well as leadership to the Adolescent Treatment Program.

• Manages the patient's plan of care and throughout the stay along with the treatment team.

• Lead interdisciplinary rounds to coordinate care with the care team, and address changes in the discharge plan, need for transfer to the appropriate level of care.

• Provide leadership, delegation, and direction to mental health associates and registered nurses on my shift.

• Participate in Nursing Quality Council (NQC) quality improvement initiatives.

• Chair of Nursing Policy Committee.

The Menninger Clinic Houston, TX

Registered Nurse

09/2011 - 10/2014

• Assess educational needs for both staff and patients on the unit.

• Periodically served in the role of Charge nurse on the Professional in Crisis (PIC) Unit

• Participated in hospital committees: performance improvement initiatives, and activities.

• Trained and mentored new RNs on best practices, hospital policies and standards of care.

• Addressed unit staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management.

• Cultivated working partnerships with patients and medical staff members, using feedback and clinical data to improve quality care and patient outcomes.

Cypress Creek Hospital Houston, TX

Charge Nurse

06/2010 - 02/2013

• Manages the patients' plan of care and throughout the stay along with the treatment team from admission through discharge.

• Assess educational needs for both staff and patients on the unit, develop a plan, implement and evaluate.

• Initiate and document treatment plan.

• Provide health education to patients and families.

• Cross-trained in Electroconvulsive Treatment Department.

• Cross-trained in the Admission Department.

• Preceptor to new staff nurses to provide education on hospital policies and procedures, patient care skills, medical procedures and techniques, and patient assessments and interventions.

Professional Affiliations

American Nurses Association (Jan 2011- Current)

American Nursing Informatics Association (Aug 2017 – Current) Healthcare Information and Management System Society (Aug 2018 – Current) Sigma Theta Tau International Nursing Honor Society (May 2014 - Current) Texas Nurses Association (Jan 2011 - Current)

Texas Gulf Coast Association for Healthcare Quality (Jan 2017 – Current) Project Management Institute (Feb 2017 – Current) Toastmasters International (April 2017- Current) Integris Mental Health, Inc Spencer, OK

Mental Health Worker,

Student Nurse

10/2008 - 05/2010

• Assist patients with daily living skills as needed.

• Helping patients attain treatment goals.

• Document information for assigned patients.

• Utilize accepted intervention, under the direction of the RN, Administrator, or Director of Clinical Services, in dealing with problematic patient behaviors (i.e.

• Assist in patient admission/discharge and transportation as needed. Dafyik Financial Services Houston, TX

Project Coordinator

01/2003 - 12/2007

• Assessed, monitored and reported on work progression.

• Managed work streams for both routine and special projects simultaneously.

• Assembled briefs and prepared PowerPoint presentations.

• Produced status reports for customers and senior management.

• Oversaw adherence to project timelines and budget constraints.

• Set project goals and schedule with owners and team members.

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