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Franchise Consultant/Director of Operations

Winchester, VA
March 19, 2020

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Justin L. Banks


Winchester, VA **602/


A positive, spirited, people-minded leader with a long history of converting adversity into opportunity and opportunity into long-term, profitable operations. I have unflagged energy that spans from implementing the best and most equitable systems to raising levels of performance maturity and standards to build high performing teams. Experience

Delirium Cafe General Manager 2019-2020

Leesburg, VA

Coordinate business operations, manage operational costs, and enhance operational systems & resources. Hire, train, develop and motivate team of employees. Ensure high-quality customer service and satisfaction through customer engagement. Buffalo Wild Wings®; RC Group Inc. Director of Operations/Partner 2015-2016 Texas, Louisiana

Manage and motivate a team of 35 managers and over 600 employees. Aggressively recruit, hire, train, develop, promote, and retain a successful management and hourly team. Produce substantial bottom line results that exceeded projections, including an increase in sales by 30% in a specific unit through assertive sales-building tactics and improving customer satisfaction. Buffalo Wild Wings® Franchise Business Consultant/Multi-Unit Operations 2010-2015 Southeast, United States

Successfully manage a division of up to 48 restaurants and $144 million in revenue, providing advisory services for restaurant operations, growth opportunities, and team development. Successfully assess business strategies, analyzing training processes and introduce new sales opportunities. Providing comprehensive day-to-day training on FOH/BOH procedures, scheduling, and effective management practices.

Buffalo Wild Wings® Regional Manager/Multi-Unit Operations 2005-2010 Dallas, Texas

Oversee a division of up to 13 stores with $26 million in combined revenue. Responsible for financial performance, new construction, manager development and retention, local store marketing, and learning/leadership modules. Led initial penetration into an already saturated casual dining market, subsequently opening 21 restaurants prior to being promoted to a Franchise Business Consultant of the Southeast Region. Chili’s® Training General Manager/Area Director 1998-2005 Driving annual sales of over $20 MIL, refocused training programs in the greater Shreveport/Bossier/Natchitoches area. Ranked

#1 out of 80 restaurants in Scorecard Performance in 2002. Visit assigned restaurants to perform in restaurant evaluations, including the review of financial and profit indicators and provide comprehensive coaching that drives improved and sustainable business results while achieving budget.

USAF Law Enforcement 1992-1998


● Trained new Airman as they arrived to base of basic duties.

● Awarded Airman of the Quarter for the 1st Quarter of 1994 for obtaining “EWQ” scores on all 3-position certifications.

● Awarded Airman of the Year for 1995 out of 2100 Law Enforcement Airmen for outstanding and professional performance while on duty.

● Awarded 1997 Inspector General Award while on duty for outstanding job knowledge during 1997 Inspector General Inspection.

● Honorable Discharge

Education 1996-1998

University of Maryland, Araxos AB, Greece

Business Major, 2 years complete, Appr. 50 credited hour achieved

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