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Service Technician Call Centre

Location:
Johannesburg, Gauteng, South Africa
Posted:
March 19, 2020

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Resume:

CURRUCULUM VITAE OF MPHO RONARD MALALA

.

PERSONAL DETAILS

•Surname:

Malala

First Names:

Mpho Ronard

Date of Birth:

** **** ****

Identity Number:

870**********

Postal Address:

*** ***e willow Street

Protea Glen

1819

Drivers licence:

Code 10 ( Own reliable car)

Cell Phone No:

061-***-****

E-mail

adcdha@r.postjobfree.com

Alternative No:

072-***-****

Gender:

Male

Marital Status:

Single

Nationality:

South African

Home Language:

Tshivenda

Health:

Excellent

Other Languages:

English (Speak, Read, Write and Understand)

Tshivenda (Speak, Read, Write and Understand)

Isi-Zulu, Tsonga and (Speak, Read and Understand)

Hobbies and Interest:

Travelling, Reading, Teaching and

Soccer Player

HIGHER EDUCATION

Institution:

PC Training and Business College

Course:

N + ( Networking ) and A + ( Computer Service Technician )

Year :

2007

HIGHER EDUCATION

Institution:

XTENSIVE ICT ACADEMY

Course:

System support NQL level 4

Year :

2010

HIGH SCHOOL EDUCATION

Institution:

Tondalushaka Secondary School

Highest Grade Passed:

12

Year:

2006

Subjects Passed:

Tshivenda First Language

English Second Language

Biblical studies

Economics

Accounting

SKILLS AND COMPETENCIES

Leadership skills and function well in a team

Computer Literacy: End-User computing

Self-Motivated

Driven and Energetic

Pay strong attention to details and work well under pressure

Good communication skills(written and verbal)

Excellent time management

EMPLOYMENT HISTORY

Name of employer:

Aegis Global BPO ( Department Home Affairs outsource call Centre )

Position held:

Call Centre Agent

Year :

2011-03-12 to 2017-11-30

Responsibilities:

To check application status e.g. ID, Passport, Certificate and Permit We can also open a case and sent it to the Home Affairs Head Office to expedite the application if is delayed. Calling customers back to confirm if application is ready for collection. We also call customers so that they can submit the missing documents on the application they have made so that the application can be finalized

Reason for leaving

Retrenchment

Current job

Not working

REFERENCES

•Institution

Contact Person

Relationship

Contact Numbers

Aegis

Mr. Nkosinathi Gift Seshoane

Supervisor

079-***-****

Work :: 011-***-****

I MPHO RONAD MALALA, declare that the information given above is true and correct in every respect and therefore bind myself to it.



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