Sasha M. Lewis

***** ******** ***** *****, ********, Fl 941-***-****

Summary of Qualifications

Ten years of experience in Customer Services with a focus on customer satisfaction with 2 years of hands on management experience.

An efficient Customer Service Rep (CSR) with strong analytical and problem-solving abilities well organized and detail oriented, requiring little or no direct supervision.

Education

FSCJ Present

Notary 2020

ABC Bartending School 2013

Technical Skills

Microsoft Office, Excel, Power Point

Acrobat Adobe

Windows 7 OS

JDE software

SAP software

Professional Experience

Medtronic, Jacksonville, Fl 8/2019-present

Customer Service

Trained in JDE.

Trained in SAP.

Process email and fax orders for hospitals, government and doctor’s offices.

Process return for goods.

Process credits for accounts.

Create labels for returns.

United States Postal Service, Hilliard, Fl 2/2019- 10/2019

RCA

Arrange a routes letters and parcels in correct sequence.

Deliver parcels and letters to the addresses in a timely manner.

Collect money for postage-due and COD fees and obtain signed receipts for registered, certified and insured mail.

Operate approved vehicle to deliver the mail.

Ebel Inc., Jacksonville, Fl 8/2018-11/2018

Customer Service

Provide customer service by answering a multi-line phone system, fax, email in order to assist retailers and designers.

Direct contact for high profile clients throughout thirteen states

Process orders for international companies

Quality assurance on replacement merchandise

Conflict resolution for overdue accounts

Research and provide shipment tracking updates on overdue shipments for international companies

Citibank, Jacksonville, FL 10/2016-08/2017

Retention Specialist

Provide customer service by answering the phones and assisting customers, and responding to their inquiries and complaints.

primary role is to keep customers happy, so they will continue using the company's services or products.

I work with computers to look up customer accounts and retrieve information from manuals and company documents while I document the calls and the subsequent outcome of each call

I also handle just customer service if the call flow is too high for that department and take payments as well

Horton Enterprise, Jacksonville, Fl 11/2007- 8/2016

Bartender

Greet and acknowledge all guests who come into the bar.

Check a customer’s identification to confirm that they are legally able to consume alcohol.

Provide efficient service by taking orders, preparing drinks, handling the money, while monitoring the intake of alcohol by guests, and prohibiting the sale of alcohol to those who are intoxicated.

Maintaining the cleanliness of the bar area, as well as the bar glasses and utensils.

Maintaining appropriate stock levels and closing down the bar at the end of each shift.

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