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Customer Service Manager

Orlando, FL
March 19, 2020

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407-***-**** Currently Enrolled at Valencia College


•Enthusiastic leader and collaborator, with a passion for hospitality.

•Self-starter with high motivation in accomplishing tasks.

•Has experience in a variety of different aspects of a restaurant, including front-of-house and heart-of-house (kitchen).

•Thrives in a customer service environments and is confident speaking to guests and patrons from diverse backgrounds.

•Remarkable communication and presenting skills.


Flemings, Orlando, Florida

Back waiter/Dishwasher, September 2018-July 2019

• Worked as a team-player providing support for waiters – including setup of tables in preparation of fine-dining experiences for a wide diversity of guests, both local and international.

• Ran food efficiently, managing up to six plates at a time under pressure of working a full restaurant.

• Maintained punctuality and reliability during employment, consistently providing friendly and professional service. Universal Islands of Adventure, Orlando, Florida

Attractions Attendant At “Harry Potter and the Forbidden Journey”, September 2017-September 2018

• Enhanced customer experience as a Hogwarts Student Character, immersing guests into the world of Harry Potter.

• Addressed the needs of thousands of guests per shift, consistently maintaining a positive and believable performance.

• Maintained ride operations in a fast and efficient manner, ensuring guests’ safety. The Melting Pot, Orlando, Florida

Front-of-House Server, January 2016-June 2017

• Served and maintained positive guest experience to new and regular customers on a daily operational basis.

• Raised $2,400 in St. Jude’s two-month fundraising program, “Donate and Dine”, ranking second- highest in the restaurant.

• Over 100 positive customer surveys through TripAdvisor,, and restaurant-specific clubs.

• Achieved Most Valuable Player for two separate months, which was awarded based on good merit, work ethic, punctuality, and exceptional customer service.

• Prepared meals and spreads in back-of-house as needed for the entirety of shift. Cheddar’s Scratch Kitchen, Kissimmee, Florida

Server, February 2015-January 2016

•Performed as server as needed for up to 30 hours a week.

•Maintained adaptability for co-workers, covering shifts throughout time of employment.

•Managed up to seven tables concurrently, ensuring fantastic customer service for all patrons. Brick & Fire Pizza Express, Kissimmee, Florida

Shift-Lead, March 2014-February 2015

• Managed four employees, which included weekly scheduling and coordination.

• Made and assembled pizzas on request, with first experience of processing payments and orders.

• Balanced work with both academics and athletics (wide-receiver quarterback and captain of the Celebration Storm). Delivery driver, February 2014-February 2015 (as needed)

• Processed & executed delivery orders to a wide variety of guests in the greater-Kissimmee area. REFERENCES:

Jenifer Koren, Operating Associate, Flemings: 407-***-**** Gabe Vazquez, Entertainment Operations Assistant Stage Manager, Universal: 321-***-**** Markus Rowntree, Former Manager, Melting Pot: 321-***-****

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