Vera Kim New Westminster, BC

www.linkedin.com/in/verakim/ 778-***-**** / adcdc5@r.postjobfree.com

Highlights of qualification

• 3 years work experience in customer service and management in the retail industry

• 2 years work experience in a clothing industry including scheduling 15 staff, assigning tasks such as inventory purchase and management

• Proficient in MS Office (especially in Word and Excel)

• Languages: English and Russian

• Business Administration Diploma

Work Experience

Leasing Agent, Gateway Building Management Corp, Vancouver, BC Jun 2018 - present Responsibilities

• Relationship Development

o Acted as the primary interface with tenants and staff o Demonstrated leadership, responsiveness and creativity in finding solutions for service delivery o Handled complains and questions from tenants in a timely manner about rent, community, repairs, rules etc.

o Performed thorough tenant screenings, reference checks and credit checks o Assist prospective tenants in completing the tenancy application ensuring application is completely filled out

• Staff management

o Built and maintained working relationships with office staff, tradespeople, building managers and residents

o Oversaw general maintenance and cleaning staff

• Operational management

o Managed 100 luxury rental units in Vancouver BC. o Ensured that residents are properly moved in/out of apartments including completing the movein/out inspection, signing the lease agreement, and all necessary forms before turning over keys. o Maintained accurate files on the building, each tenant and suite, including parking stalls and lockers assignments, in accordance with privacy rules and regulations. o Conducted regular inspections of the property and recommended regular and preventative improvements as necessary.

o Issued and delivered notices such as: Violation Notice, Notice to End Tenancy, Notice to Enter etc. o Implemented general maintenance and cleaning tasks on a regular and as needed basis

• Advertising

o Responsible for the leasing of all vacant suites with qualified tenants at rental rates determined by the Property Manager

o Responsible for all advertising: newspaper, rental guide, internet and flyer advertising within the approved budget ($1000+/year)

o Set the appointments, showed the apartments, certified potential residents and maintained a high percentage of occupancy

• Financial Management

o Managed rent collections, including following up on delinquencies, preparation of late notices and assessment of late fees

o Maintained and collected security deposits, rent and petty cash, and bank deposits Assistant Building Manager, Orr Development Corp, Vancouver, BC Aug 2017 - Jun 2018 o Managed 70 modern rental units in Kitsilano area, Vancouver BC o Maintaining the accurate records of all community transactions and submit on a timely basis

(i.e. Delinquency reports, move--in/move--outs, etc. ) o Ensuring that all rents and late fees/check charges are collected, posted and deposited in a timely manner o Dealing with the resident concerns and requests on a timely basis to ensure resident satisfaction with management

o Market vacant space to prospective tenants through leasing agents, advertising, or other methods o Determine and certify the eligibility of prospective tenants, following government regulations o Assisted the Property Manager in the coordination of tenant construction to ensure all rules and regulations are met and payments are processed

o Communicated in both languages: English and Russian o Assisted with a wide variety of special projects associated with renovation and remodeling of tenant space Regional Clothing Store Assistant Manager, Shmotki Clothing Store, Ussuriisk,Russia Jun 2015 - Aug 2017 o Managed 3 retail clothing stores, overseeing all aspects of a store's operations: marketing, merchandising, inventory, pricing, hiring, training, firing and promoting employees o Hired, coached and trained 15 sales associates and guided them to become high-selling with strong knowledge of inventory

o Delivered excellence in customer service in a fast-paced retail environment o Helped to coordinate sales associate's weekly schedules o Provided strong service to customers, increasing customer loyalty and ensuring the high rate of repeat customers

Education

Diploma in Business Administration, Douglas College, New Westminster, BC completed: Dec 2019 Relevant Courses: Business Fundamentals, Accounting, Marketing, Promotional Strategy, Excel for Business, Organizational Behaviour, Personal Selling Volunteer Experience

Singer at Church, Westlynn Baptist Church, North Vancouver, BC 2018 – present Students Orientation Day Leader, Douglas College, New Westminster BC 2018