Professional Experience:

•Having *+ years' good experience on ServiceNow Development and Administration in handling Technical issues and complete understanding of Software Development Life Cycle with Agile Methodologies.

•Expertise in Design and configure ITSM (incident, change, problem) in Service-now.

•Experience working on Service Portal themes and widgets.

•Gathering business requirement and technical design documents for implementing ServiceNow.

•Extensive experience on Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Asset Management and Knowledge Management.

•Good knowledge and understanding of ITIL process.

•Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists.

•Good experience in developing workflows and in customizing the applications in service now using Java script, Jelly Scripting, AJAX, Angular JS, HTML and CSS.

•Hands-on experience in working with CMDB and Asset Management to maintain the database.

•Integrating ServiceNow with different 3rd part integrations using REST and SOAP API calls.

•Expertise in advanced SQL constructs like oracle supplied packages, stored procedures, arrays, records, collections types, functions and triggers.

•Exposure to Service-Now platform tools like Discovery and Orchestration.

•Integrated AWS (Amazon Web Services) with Service-Now to provision stacks using Orchestration.

•Integrated AWS Configuration with the Service Now CMDB and Implemented efficient incident, problem and change management of services deployed Cloud Formation.

•Experienced in using WSDL, SOAP, and Apache AXIS for Web Services.

•Expertise in client side designing and validations using HTML, DHTML, CSS, Java Script, AJAX, JSP, XML, JSF and Swing.

•Extensive development experience on different IDE's like Eclipse, JBOSS, RAD and NetBeans for debugging and using java coding standards.

•Experience in using CVS, Rational Clear Case, SVN and Git for version control.

Work Experience

Service Now Developer/Admin

Sierra Systems Group, Winnipeg, Manitoba April 2018 to Present

Description: Involved integration and changes in ServiceNow tool. Working in mostly Service Catalog, CMS and Incident module customizations and enhancements.

Responsibilities:

•Used JavaScript and Glide Script to create Business Rules, Client Scripts, UI Policies and UI Actions.

•Created various workflows for Incident Management, Change Management, Service Requests and SLA's.

•Defining Service Level Agreements SLA's, Notifications and Reports.

•Managed Users, Groups and Roles.

•Manages data with tables, the CMDB, Import Sets, and Update Sets.

•Tested everything that was developed in Dev instance in UAT before deploying it to production.

•Experience working with email notifications, inbound actions, reports, gauges, and home pages.

•Facilitating rollout of new applications and modules.

•Expert in JavaScript, jQuery, prototype and Jelly scripting used in ServiceNow.

•Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists.

•Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.

•Assisting customers with rational database performance analysis, capacity sizing and optimization.

•Developed a command line interface (CLI) that bridges these tools with ServiceNow

•Used Email integration to fulfill this requirement, worked on Inbound Email Actions, Client Scripts and Email Notifications to fulfill the requirements.

•Created transform maps both automatic field mapping and scripting

•Have conducted several use case test scenarios before going live in UAT instance.

•Utilize the Service Now Service Catalog for users to create Service Requests and Service Items.

•Worked with Email Notifications, Inbound Actions, Reports, Gauges and Home Pages.

•Worked on the Defects, Stories provided by the end user.

•Created several CI's and derived relation types between them.

•Developed Client-side user interface components and deployed in compute cloud of Amazon Web Services (AWS)

Environment: ServiceNow (Incident, Change, Problem, Service Catalog, Knowledge base), ITSM, Java script, Jelly script, XML, HTML5, Workflows

ServiceNow Developer/Admin

Shaw Communications, Calgary, AB January 2017 to March 2018

Description: Involved integration and changes in ServiceNow tool. Service Catalog, CMS and Incident module customizations and enhancements.

Responsibilities:

•Worked on UI customizations for forms, lists and UI actions.

•Proposing new CSI and business solutions within ServiceNow to benefit customers.

•Documentation of changes and new development as technical and functional specifications.

•Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists.

•Service Catalog and Request Workflow Design and Configuration.

•Created various workflows for Incident Management, Change Management, Service Requests, SLA's.

•Designing the Content Management System for Various system which involved Layout, UI Pages, CSS and Service Catalog work.

•Working with and functional requirements within ServiceNow for CMS, Request Management, Incident, Problem, Knowledge, Change, Core Platform, Web services, interfaces etc.

•Coordinated with various stake holders and offshore team on day to day issues.

•Manage ITIL Processes monitoring overall system performance using the System Performance and System Diagnostic dashboards.

•Implement and manage Incident, Problem, Knowledge, 4 Custom Applications, Self Service Portal / Service Catalog, Change, Configuration (CMDB), Asset Management, LDAP/Active Directory integration, scheduled imports and reports

•Good knowledge on building out ServiceNow Service Portal.

•Integrating ServiceNow with other systems and customization.

•Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management.

•Create data fix scripts for data corruption issues and perform Root Cause Analysis.

•Educating end users on the usage of service now applications like Incidents, Problems and Service Catalogs.

•Working on Report, dashboard designing.

Environment: HTML, CSS, JavaScript, ServiceNow, service catalog, Java Script, jQuery, Web services.

Java Developer

Infosys, Hyderabad, India June 2014 to December 2017

Description: CM Excellence is an end-to-end Services Company headquartered in Bangalore India.CM EX provides information technology and consulting services to businesses and governments. Worked on Secure One Project to integrate and build a single sign on user interface for Balances and Holdings accounts of a user.

Responsibilities:

•Developed application using JSP, HTML, JavaScript, CSS, Spring, and Hibernate and Angular.js

•Responsible for developing web pages quickly and effectively using HTML 5, CSS 3, AJAX, JSON, and jQuery.

•All HTML and DHTML is accomplished through AngularJS directives.

•Developed callback functions to parse and handle JSON data returned from the server.

•Used ReactJS for creating reusable UI components.

•Implemented MVC architecture using spring framework.

•Involved in the implementation of business logic in Struts Framework and Hibernate in the backend.

•Involved developing re-usable web services using SOAP, XML, WSDL, XML Schemas

•Extensively used Web Services WSDL and SOAP for getting the information of the third party.

•Responsible for writing J2EE compliant code using Java for an application development effort. This involves working with JSP, Servlets, JDBC, XML etc.

•Implemented Backbone.js and React.js to create a dynamically changing website.

•Worked on application level code to interact with the backend databases JQUERY, AJAX, and JSON.

•Created new tables, written stored procedures, triggers and some user-defined functions using SQL server and SQL scripts for tuning and scheduling with SQL server

•Tested the integrated application and reported issues to the back-end developers (JIRA)

•Involved in UI Testing with Jira which is generally testing the graphical user interfaces.

•Involved in writing jQuery-based Ajax requests using jQuery.Get (URL, data, success, type) and jQuery.Post (URL, data, success, type)

•Used jQuery to traverse through the DOM and access the nodes.

Environment: HTML, CSS, jQuery, JavaScript, SVN, SOAP, XML, SQL, JIRA, Windows Platforms, GIT, Grunt, Jasmine, Angular JS, React JS, IDE- Eclipse, Node JS, Ajax, JSON.

Education

Bachelor’s Degree from Jawaharlal Nehru Technological University

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