Professional Experience:

*+ years of experience in the field of Information Technology with 5+ years of experience in Salesforce.com CRM Platform, Apex technologies, Sales Cloud, Service Cloud, Marketing cloud.

Experience in Business, Healthcare, and IT/Software Domains.

Experience in working with Eclipse IDE with Force.com Plug-in and Mavens Mate environment for writing Business logic in Apex Programming Language.

Extensive experience in both SFDC Administrative and Development.

Expertise in building lightning components using aura framework, creating Visualforce pages.

Experience on communities and classic to lightning migration.

Experience using salesforce Lightning UI, lightning app builder, Lightning component, Lightning process builder.

Working knowledge on ETL tools like Informatica Power center, SSIS and Reporting tools like OBIEE.

Excellent Working knowledge on web 3.0 technologies like JavaScript, jQuery, Angular JS, HTML5 and CSS 3.0.

Used GIT Hub to merge the configurational code changes properly, and make sure that necessary Sandboxes are not out of sync, prior to deployment.

Experience in the Product data management for controlling and tracking the records.

Proficient in data migration and integration using tools like Informatica on Demand, Data Loader, MuleSoft and Force.com migration Tool.

Experience in designing skills with E-R Diagram and UML Diagrams.

Working experience on tools like fisheye for reviewing the code, sensei for sprint retrospection and planning poker for estimating the story points.

Created team specific agile process flow in JIRA to move tasks from one activity to another.

Experience in using JIRA for issue tracking issues

Extensive experience in developing enterprise applications using Java technologies such as JSP, Servlets, Spring MVC, XML, JDBC and CSS.

Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.

Worked on designing SOAP/REST APIs integration architecture to provide the programming interface to interact with Force.com.

Great involvement in creating salesforce Lightning Apps, Components, Controllers and Events.

Altered existing Visualforce to adjust to salesforce new Lightning UI encounter.

Knowledge & experience working in teams implementing Agile Methodologies.

Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and Maintenance.

Work Experience:

Salesforce Developer/Administrator

Vale Canada, Sudbury, ON January 2019 to Present

Responsibilities:

Analyzes Salesforce configuration and make recommendations on best practices and process improvements.

Work with Demand Tools for data loads, exports, marketing list bounces and monthly audits.

Create and maintain all development code in SFDC including APEX, Visual Force, JAVA, CCS, and HTML.

Evaluate and undertake impact analyses on major design options and assess associated risks.

Ensure that the system design balances functional, service quality, security, and systems management requirements.

Capture project scope and achieve agreement on deliverables and completion dates in partnership with various stakeholders.

Design and Maintain Integration with desk.com, HubSpot and NetSuite, JIRA, LinkPoint360.

Implemented JIT (Just in Time Provisioning) for the entire application as Single Sign-on Module.

Implemented the Job Close Functionality through various validations, callouts and data exchange process through local services.

Integrated EDS (Expert Diagnostic System), QSOL, SRT, INSITE, BMS, SIEBEL (Warranty Information), WWSPS, Connected Diagnostics and Many more to CSS (Cummins Service System) using REST and SOAP web services.

Designed and developed Validation Rules to maintain data quantity and data consistency.

Supported in onboarding new locations through Account Creations, Role mapping and group access across the world (Australia, Mexico, Spain, France & Canada).

Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.

Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex.

Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.

Used CSS, HTML tags, media queries, calling a static resource on to the Visualforce page and many more for a grandeur application.

Worked on Translation workbench to translate and show the application in the selected language

Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.

Implemented Email-to-Case, Web-to-Case for automation of the case creation.

Implemented the bold functionality, which is like that of Gmail Inbox, where in the job turns bold when it is newly created and turns off if when it is clicked, to differentiate the jobs that are New and Old.

Performed Unit, Integration, Regression and User Acceptance Testing.

Managed user accounts and security - including new user account creation, profile and role

Management, sharing rules, and security controls.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.

Used either Change sets or ANT for deploying the metadata from one instance into various Salesforce instances.

Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com

Proactively discover the underlying business goals and needs.

Implemented Salesforce.com customizations and drove user acceptance testing (UAT).

Conducted Training sessions for End users and testing team.

Environment: Salesforce.com platform, Service Cloud, Sales Cloud, Apex Language, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Salesforce Developer

Bank of America, Toronto, ON January 2018 to December 2018

Responsibilities:

Responsible for requirements gathering from business users and prepare technical requirement specification document, Implemented Agile Methodologies in developing SDLC.

Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects.

Worked on Salesforce Lightning Components for building customized components replacing the existing ones.

Responsible for setting up web service integrations.

Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using the aura framework.

Aura open source technology that powers Lightning Components and Aura namespace contains all the basic building blocks for defining components and applications.

Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.

Enhanced Communities by adding new fields, field sets using Salesforce lightning.

Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.

Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.

Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers& Web Services API. Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.

Using Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.

Working with administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.

Created workflows for automated Lead Routing, Lead Escalation, and Alerts &Custom Coaching Plans.

Implemented Single Sign-On with SAML on force.com

According to the business user's requirement, creating Reports and Dashboards.

Created Public Groups, Queues, Permission Sets, Profiles, Users &Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.

Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.

Used Web Services like SOAP API and Rest API to integrate with external systems.

Implemented Email-to-Case, Web-to-Case for automation of the case creation.

Performed Unit, Integration, Regression and User Acceptance Testing.

Environment: SalesForce.com CRM Application Platform, Salesforce lightning, Sales cloud, Service Cloud, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment, SSO, Sfd2sfdc.

Salesforce Developer

Ubisoft, Toronto, ON September 2014 to December 2017

Responsibilities:

Performed the roles of Salesforce.com Admin and Developer in the organization.

Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Reports and Dashboards.

I was involved in setting up the webinars through the MARKETO application which we have integrated with salesforce to introduce our products to the customers.

Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.

Designed, developed and deployed Apex Classes Extension Classes to support Visual Force pages' development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.

Created workflow rules and defined related tasks, time triggered tasks, Email alerts, filed updates to implement business logic.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.

Designed, deployed validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Designed, and developed the Custom objects, validation rules, Page layouts, Components, Visual force Pages to suit to the needs of the application.

Integrated external financial systems for synching data in Salesforce.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, formula fields to custom objects.

Imported data from excel sheets in to Leads, Accounts, Contacts, Opportunities using Data Loader Import Wizard

Developed Visual Force Pages to include extra functionality, wrote Apex Classes to provide functionality.

Created Visual force mail templates, automated Email Process to send instructions to new and existing customers.

Developed and configured various Reports & Folders for different user profiles based on the organization initiatives.

Worked with admin team to create profiles and implemented Object and field level security to hide critical information on the profile users.

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Agile, Salesforce.com platform, Apex Language, S-Objects, SOQL, SOSL, Visual Force Pages, Data Loader, Custom Settings, CSS, Web Services API, Sales Cloud, Service Cloud, Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in, Java Script, CSS, Test Classes, Test Scripts, DML Queries.

Education:

Bachelor's degree in Computer Science Engineering

Jawaharlal Nehru Technological University, Hyderabad, Telangana, India

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