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Customer Service Manager

Charlottetown, PE, Canada
March 21, 2020

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Gurmail Singh

***** *****-*, ****** *****, PEI, C0A1N0


Career Objective

To position as a member of organization where my practical skills and in-depth customer service knowledge can contribute to the organization’s growth.

Summary of Qualifications

Knowledge about maintaining the accounts in Tally ERP.9 and ledger posting.

Knowledge of MS Words, Excel, PowerPoint, emails and keyboard skills.

Practical knowledge of FFT, balancing in banking sector.

Ability to build strong relationship for long term goal by maintain customer service.

Excellent communication and listening skills with ability to work under pressure.

Skilled at identifying and meeting the needs of the target customer groups.

Strong team leader who can work well individually and creatively with minimum supervision.

Ability to multi-task and meet the deadlines.

Strong customer service orientation skillset with ability to resolve issues.

Energetic and enthusiastic with a positive “can-do” attitude.

Fluent in English, Hindi, Punjabi.


International Business Management 2016-2017

Centennial College, Toronto, ON

Marketing Management 2017-2018

Centennial College, Toronto, ON

Bachelor in commerce (Accounting) 2012-2015

Icon commerce college, Assam, India

Microsoft excel and Tally ERP.9 Dec.2015

NIIT, Assam, India.


Customer Representative: Aug.2019-Mar.2020

Scotiabank (The Bank of Nova Scotia), Toronto, Canada

Provide solution to customer enquiries and solve their concerns/problems.

Provide information to clients on their bank status and account balances.

Handel cash and credit card transactions.

Open new bank account for the customer as per the laid down rules and policies.

Participate in marketing and awareness campaigns in the bank to create enlarge customer base.

Suggest effective way through which bank can promote its product and service to increase customer satisfaction.

Security Supervisor: Jun.2018- till now

Gardaworld (Mobile operation division).

2154 Stanfield Road, Mississauga, Canada

Supervising and mentoring team of 5 members (East and core division, Toronto).

Training, coordinating and assisting the new hired employees by the HR.

Attend meeting with the operational manager to discuss and determine team needs.

Providing detailed report for all kind of alarms responses, site inspections and guard check.

Sales associate: Aug.2016-Jan2017

Electronic and furniture

Toronto, ON, Scarborough

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