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Customer Service Call Centre

Location:
Jakarta, Indonesia
Posted:
March 21, 2020

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Resume:

Rony Suseno

Jl. ANGGREK III No *

Karet – Setia Budi

Jakarta

Email: adcd3p@r.postjobfree.com

Mobile : +62-812-****-****

Jakarta, February 26 - 2020

HRD

Dear Sir or Madam:

I am Rony Suseno, male. I am very interested and challenged to joint in your company.You will see from the enclosed resume that I offer the skills you seek.

In addition, I am able to operate some computer programs such as Ms. Office (Word, Excel) and Internet.

Yet, despite of this background, I am sure I can learn and adjust myself. Hopefully, I could dedicate myself for the benefit of the company. In addition, I am also a fast learner and able to work independently as well as cooperate in a team. I also can work under pressure and willing to work on shift.

Enclosed are my curriculum vitae, copies of transcript, copy of graduation letter, and other necessary documents that provide you with more details of my background. You can contact me at anytime and I would be grateful if you grant me a personal interview.

Thank you for your attention and kind consideration. I look forward to hearing from you.

Sincerely yours,

Rony Suseno

CURRICULUM VITAE

Contact Info

Name : Rony Suseno

Address : Jl. Anggrek III No 1

Karet - Setiabudi – Jakarta, Indonesia

Telephone no. : 62-21-527****

Mobile no. : +62-878-****-****

Email : adcd3p@r.postjobfree.com

Personal Particulars

Nationality : Indonesia

Height : 180 cm

Weight : 73 kg

Date of Birth : 08 Januari 1974

Place of Birth : Pontianak

Gender : Male

Martial Status : Single

Permanent : Indonesia

Residence

Educational Background

Formal:

Level : A,Md Degree

Field of study : English Department

University : Akademi Bahasa Asing

Graduation : November 2000

Level : Senior High School

School : SMA Santun Untan - Pontianak

Graduation : 1993

Level : Junior High School

School : SMP Negeri 14 - Pontianak

Graduation : 1990

Level : Elementary School

School : SD Negeri 8 - Pontianak

Graduation : 1984

Employment History

1.Company Name : Jumeirah Missilah Beach & SPA ( Kuwait )

Specialization : Sport and Leisure

Industry : Hotel And SPA

Date Joined : 2012 – 2013

Work description :

·I worked specials in a sport, chack list all area sport like gym, pool, and beach

·My work to explain how to use the mechine to the guests in a gym room and at the beach.clean the area,put the equipment according to diagram,and prepare towels,chack the guest in the sweeming pool, especially the childrens

·Help the guests and made a good relationship

2. Company Name : Sportel Hotel ( Qatar )

Specialization : Sport and Leisure

Industry : Hotel, Sport

Date Joined : 2014 – 2015

Work description :

·I worked specials in a sport, chack list all area sport like gym, pool.

·My work to explain how to use the mechine to the guests in a gym room and at the beach.clean the room,put the equipment according to diagram,chack loker and saouna.and prepare towels,chack the guest in the sweeming pool, especially the childrens

·Sometime I worked in the kids play, keep they played don't until there is an accident and play with them

·Help the guests and made a good relationship

3.Company Name : PT. Telkomsel

Position Title : Telkomsel Personal Representatif

Specialization : Customer Service

Industry : Telecommunication

Date joined : 12 January 2001 Date left : 12 Desember 2003

Work description :

-Call centre agent must inform the up date news to customer about Kartu HALO, SimPATI and Kartu As.

-Call centre agent must reach 250 call / day (incoming call) and give solution or information in 2 minutes / each.

-Call centre agent handle all complaints about Kartu Halo, SimPATI and Kartu As, then give a problem solving.

-Call centre agent served customer with Professonalism, Customer Intimacy and Customer Satisfaction.

4.Company Name : Hongkong Shanghai Bank Coperation ( HSBC )

Specialization : Marketing

Industry : Banking

Date joined : 17 Mei 2004 Date left : 12 January 2006

Work description :

·Looking for customer.

·Responsible for complaint handling about customers cases.

5.Company Name : PT. Kamadjaja Logistics

Position Title :Customer Service/Marketing Executive

Specialization : Customer Service

Industry : Cargo & Freight services

Date joined : 06 November 2006 Date Left :20 Juny 2009

Work description :

·Monitoring and arrange vessel schedule.

·Responsible for complaint handling about customers cases.

·Keep sales average 600 container per month.

·Give the latest information during vessel departure and vessel arrival

·Monitorig customer service officer about their performances.

·Arrange the daily report, weekly report and monthly report.

6.Company Name : Bank Danamon

Position Title : Account officer

Specialization : Fanding and Lending

Industry : Bank

Date joined : 2012

Work description :

·Looking for customer.

·Responsible for complaint handling about customers cases.

·Keep sales average Rp 30.000.000 per month.

·Visit the customer and made a good relationship



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