Customer Service Call Centre
Resume:
Rony Suseno
Jl. ANGGREK III No *
Karet – Setia Budi
Jakarta
Email: **********.**@*****.***
Mobile : +62-812-****-****
Jakarta, February 26 - 2020
HRD
Dear Sir or Madam:
I am Rony Suseno, male. I am very interested and challenged to joint in your company.You will see from the enclosed resume that I offer the skills you seek.
In addition, I am able to operate some computer programs such as Ms. Office (Word, Excel) and Internet.
Yet, despite of this background, I am sure I can learn and adjust myself. Hopefully, I could dedicate myself for the benefit of the company. In addition, I am also a fast learner and able to work independently as well as cooperate in a team. I also can work under pressure and willing to work on shift.
Enclosed are my curriculum vitae, copies of transcript, copy of graduation letter, and other necessary documents that provide you with more details of my background. You can contact me at anytime and I would be grateful if you grant me a personal interview.
Thank you for your attention and kind consideration. I look forward to hearing from you.
Sincerely yours,
Rony Suseno
CURRICULUM VITAE
Contact Info
Name : Rony Suseno
Address : Jl. Anggrek III No 1
Karet - Setiabudi – Jakarta, Indonesia
Telephone no. : 62-21-527****
Mobile no. : +62-878-****-****
Email : **********.**@*****.***
Personal Particulars
Nationality : Indonesia
Height : 180 cm
Weight : 73 kg
Date of Birth : 08 Januari 1974
Place of Birth : Pontianak
Gender : Male
Martial Status : Single
Permanent : Indonesia
Residence
Educational Background
Formal:
Level : A,Md Degree
Field of study : English Department
University : Akademi Bahasa Asing
Graduation : November 2000
Level : Senior High School
School : SMA Santun Untan - Pontianak
Graduation : 1993
Level : Junior High School
School : SMP Negeri 14 - Pontianak
Graduation : 1990
Level : Elementary School
School : SD Negeri 8 - Pontianak
Graduation : 1984
Employment History
1.Company Name : Jumeirah Missilah Beach & SPA ( Kuwait )
Specialization : Sport and Leisure
Industry : Hotel And SPA
Date Joined : 2012 – 2013
Work description :
·I worked specials in a sport, chack list all area sport like gym, pool, and beach
·My work to explain how to use the mechine to the guests in a gym room and at the beach.clean the area,put the equipment according to diagram,and prepare towels,chack the guest in the sweeming pool, especially the childrens
·Help the guests and made a good relationship
2. Company Name : Sportel Hotel ( Qatar )
Specialization : Sport and Leisure
Industry : Hotel, Sport
Date Joined : 2014 – 2015
Work description :
·I worked specials in a sport, chack list all area sport like gym, pool.
·My work to explain how to use the mechine to the guests in a gym room and at the beach.clean the room,put the equipment according to diagram,chack loker and saouna.and prepare towels,chack the guest in the sweeming pool, especially the childrens
·Sometime I worked in the kids play, keep they played don't until there is an accident and play with them
·Help the guests and made a good relationship
3.Company Name : PT. Telkomsel
Position Title : Telkomsel Personal Representatif
Specialization : Customer Service
Industry : Telecommunication
Date joined : 12 January 2001 Date left : 12 Desember 2003
Work description :
-Call centre agent must inform the up date news to customer about Kartu HALO, SimPATI and Kartu As.
-Call centre agent must reach 250 call / day (incoming call) and give solution or information in 2 minutes / each.
-Call centre agent handle all complaints about Kartu Halo, SimPATI and Kartu As, then give a problem solving.
-Call centre agent served customer with Professonalism, Customer Intimacy and Customer Satisfaction.
4.Company Name : Hongkong Shanghai Bank Coperation ( HSBC )
Specialization : Marketing
Industry : Banking
Date joined : 17 Mei 2004 Date left : 12 January 2006
Work description :
·Looking for customer.
·Responsible for complaint handling about customers cases.
5.Company Name : PT. Kamadjaja Logistics
Position Title :Customer Service/Marketing Executive
Specialization : Customer Service
Industry : Cargo & Freight services
Date joined : 06 November 2006 Date Left :20 Juny 2009
Work description :
·Monitoring and arrange vessel schedule.
·Responsible for complaint handling about customers cases.
·Keep sales average 600 container per month.
·Give the latest information during vessel departure and vessel arrival
·Monitorig customer service officer about their performances.
·Arrange the daily report, weekly report and monthly report.
6.Company Name : Bank Danamon
Position Title : Account officer
Specialization : Fanding and Lending
Industry : Bank
Date joined : 2012
Work description :
·Looking for customer.
·Responsible for complaint handling about customers cases.
·Keep sales average Rp 30.000.000 per month.
·Visit the customer and made a good relationship
Contact this candidate