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Administrative Assistant Customer Service

Brampton, ON, Canada
March 18, 2020

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** **** **** ****, ********, Ontario, Canada Phone: +1-416-***-****



A confident and resourceful Software Quality Assurance Analyst who have strong analytical skills, personal judgment and advanced technical acumen to make a positive impact on Software automation and manual testing. A resourceful professional with a diligent mindset and disciplined approach who is ready to bring multiple years of experience in Software testing and Cloud technology to a challenging new role with a well-established organization.


Technology Skills:

HP Quality Centre, UFT, Finance domain knowledge (NetX360 Application & Pershing), Quick Test Professional, BXP remedy tool, User acceptance Testing (UAT), Regression testing SQL, C++, Java (Intermediate), Python( Intermediate),Windows, MS office suite Visual Studio, Microsoft Project, Microsoft Visio

Key Strengths:

Confident nature, willing and resourceful attitude Ability to work in a business critical and high-pressure environment Strong analytical skills, good team-player

Excellent verbal and written communication skills and attention to fine details Ability to multi-task effectively and produce high quality work with limited supervision EXPERIENCE

May 2019 – Sep 2019


Greets customers in-person, and on the phone in accordance with Krispy Kreme standards of customer service.

Fills customer orders by obtaining items from shelves, coolers, bins, tables, containers and beverages.

Exhibits suggested selling behaviors such as: second dozen’s, up-selling other products, and up-selling sizes.

Operates the POS system per standards identified in the Employee Training Manual.

Operates drive-thru equipment (POS and headsets) to achieve an average drive-thru time of 30 seconds or less, other retail equipment, e.g. coffee and soda machines, in the proper manner

Answering questions and providing courteous service to customers

Politely engaging in suggestive selling techniques

Accepting payment for product and delivering correct change

Inspecting product for quality according to Krispy Kreme company standards Feb 2018 – May 2019

SOL CUISINE - Administrative Assistant/Receptionist

Assists other departments by maintaining spreadsheets and databases as directed by the Office Manager

Collects co-pays, deductible and other out of pocket amounts at time of visit

Ensures all safety precautions are followed while performing work

Operate the switchboard to relay incoming, outgoing and interoffice calls Perform clerical duties such as data entry

Scan documents into document imaging system

Strong work ethic; diplomatic; team and service oriented; builds strong working relationships

To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible

Manage Inventory, Customer Service and Invoicing Oct 2017 – Feb 2018

HOLY FAMILY AYURVEDIC CENTRE - Front desk Receptionist (Volunteering)

Register patients according to established protocols

Assist patients to complete all necessary forms and documentation including medical insurance

Ensure patient information is accurate including billing information and Inform patients of medical office procedures and policy.

Maintain and manage patient records

Move patients through appointments as scheduled

Answer incoming calls and deal with inquiries and transfer calls as required

Schedule hospital admissions, tests, scans and outside appointments for patients

Obtain external medical reports as required by medical professionals

Respond and comply to requests for information

May 2015 – July 2017


Analyzed system functional requirements and derived test coverage based on available documentation and walk-through with subject matter experts

Performed exhaustive functional testing of .net and web based applications on NetX360 trading application.

Designed and executed functional, system, integration, regression, end to end testing to support production operations and new enhancements within BNY Mellon standards.

Interacted with product owner to ensure suitable understanding of requirements.

Worked with both business and development teams to coordinate and schedule testing efforts, progress and resolve issues. Effectively interacted with developers to understand technical design. Reviewed and executed automated components using QTP.

Maintenance of UI automation scripts, functional scripting and master test data maintenance. Test and defect management in HP ALM11.

Creation and maintenance of test data, test cases, test suites and regression packs for manual and automation testing.

Creation of metrics and test status reporting. Provided detailed analysis of test progress and results. Analyzed, tested and provided resolution for customer queries raised through incident ticket, in BXP remedy tool.

Completed certification on financial marketing and worked on trade/ financial industry related application testing.

Conducted presentations on project based and application-architecture based topics. EDUCATION

CAMBRIAN COLLEGE Post Graduation diploma in Cloud Computing Program (Jan 2018 – Aug 2019)

ANNA UNIVERSITY Graduated in Electrical and Electronics Engineering Anna University(Aug 2011- Apr 2015)

Higher Secondary State Board June 2009 – June 2011

High School CBSE Board May 2009

REFERENCES – Available upon request

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