Help Desk and Customer Service
Resume:
Mark Frost
**** ****** **., ***********, ** *****
***************@*****.***
EDUCATION
Kutztown University – Bachelor of Science (BS): Major Computer Science, Minor Math
Certifications – Career-Track Employee to Manager Seminar; 2 BSA Leadership Seminars; Securitas ACT-123 Security;
HCT [Harrison Career Institute] Teaching; Career-Track Different-Personality’s Communication Seminar;
COMPTIA’s A+; Lexmark Printer; O.S.H.A Forklift; Federal Delivery Truck; ... (See Schedule IC Listing)
WORK HISTORY
(3/1995-Present) Mark’s Computer Service/5 S.T.A.R. Labs: Computer System Analyst (Programming/ Break Fix/Finical IT/Data Entry)
* (2/2018-3/2018) Compu-com: Infield Service Technician (see more Companies listed at the end of Schedule PJ Listing)
* (8/1997-1/2015) APB Data Solutions: Lead Data-Base Designer and Partner Data-Analyst/Financial-IT
* Project Scheduler, Financial IT Specialist (Budget/Purchaser), and Designer
* Internet broadcast Communication, Data Verification and Data Gathering Hub stored in Database with SQL calls
* (7/2002-8/2002) Harrison Career Institute: A+ and Network+ Certification Instructor
* Develop computer programs, applications, and utilities to fit clients’ specific needs efficiently (See Schedule PJ Listing)
* Make user-friendly front end for complex databases (saving time in data entry and learning software) to Quality Control Standards
* Create a conditional mail merge function using VBA, Access, and Word & Design and built Voice Synthesizer (In Progress)
* Analyze-Discount Solutions, Purchase & Install Hardware, Networks, Internet, Software, and Design Languages (Financial IT)
* Break-Fix Technician of Desktops, Printers, and Laptops. Extensive phone (help desk/phone technical), in-field and onsite Support
* Lead a Repair and Design Team of 2-3 Team Members (3rd Member is either an APB subcontractor or Network Programmer)
* Extensive Phone-Help Desk and Customer Service (See Schedule HD/CS Listing)
* (5/2017- Present) Ṻber - Lyft: Rideshare Driver- Transported clients on over 300 trips
* (11/2017-12/2017) FedEx: Seasonal Package Specialist
* (2/2020- Present) US Postal Service: Certified Rural Carrier Associate (RCA)
* Data Entry of packages and route into scanner (See Schedule WR Listing and Schedule DE Listing)
* Certified Driving/Loading of LLV-company-delivery truck while providing excellent Customer Service during delivery
(4/2018- 6/2019) US Cold Storage: IT Inventory Management System
* O.S.H.A Certified Driver of forklifts and pallet-jack equipment (See Schedule Warehouse Responsibilities Listing)
* Data Entry using Motorola V10 running Windows Kiosk OS, RF Gun Scanner by Zebra 3818 or Symbol, Zebra OLN420 printer
* I am a contributor to Inventory Management (Data Entry of Real-time Inventory) using a Kronos-Intouch-5000 time cards
(8/2003-6/2016) Securitas: Operations Technician
* Data Entry, Directing Shipping and Receiving to Docks and Canadian Boarder/Dock Hub Office and eventually a Site Supervisor
* Appointed Shift Supervisor (2 Strip Rank Commander) over 4 person team that Observers and Reports on Issues/Situations
* Customer Service (See Schedule HD/CS Listing) with Inbound/Outbound Delivery System and Truck Dispatching System
Marks Computer Service (Short Project List): Application/Program Developer
* C++ (specifically) * Soccer Referee Scheduler * Spline Curves * 2 Unix Shell Scripts * S.T. Luke’s Billing System
* MS Products * Automotive …Toolkit Database *3rd Party Control *Faster Tag Printout * Conditional Mail Merge
Other Management experience: (See Schedule Itemized Certification (IC) Listing and Schedule HD/CS Listing)
* (2015) Mother of Multiples: IT Specialist Point of Sale-System (2nd in command) of 68 people (See Schedule POS Listing)
* (3 years) PC Warehouse: Head Computer/Network Specialist (1 employee beneath me): [Break Fix Desktop and Laptop]
* (6 years) Valley Pool Service: Junior Partner Business Analyst (2-4 person team in-field/in-office) [Bookkeeping and Service]
* (5 years) Air Product PC Explorer: (1 year) Senior Group Leader [1 or 2 Leaders] in a group of 20-25 people
TECHNICAL EXPERTISE
Ship/ Receive/ Storage: LTL (UPS,…), Fork-Lift, Semi-Trucks, Inbound/Outbound, Assigning CDL Drivers, (See Schedule WR Listing)
PC Applications: MS Office[Word, Access, Excel…], Cell App, Performance/Repair, PC Anywhere, Word Perfect, CAD-SketchUp
PC Network Technology: LAN, BackOffice, IIS, Internet, TCP/IP, LAN/WAN; LAN Printing; RAID 5; NAS Storage Drive; VM-Ware
Programming Language: T-SQL, VB [Visual Basic], VBA [Visual Basic Access], VBScript, C++, UNIX Shell Scripts, Lisp, Alpha 5,
Basic, Prolog, ADA, Assembly Language, Modula 2, Alpha Five, K&R C, and Android (Mobiles and Tablets)
SCHEDULE HELP DESK/CUSTOMER SERVICE JOB (HD/CS) FULL LISTING
Customer Service
* (5/2017- Present) Ṻber - Lyft: Rideshare Driver- Transported clients on over 300 trips during this time frame
* (2/2020- Present) US Postal Service: Certified Rural Carrier Associate (RCA)
* Data Entry of packages and route into scanner (See Schedule WR Listing and Schedule DE Listing)
* Certified Driving/Loading of LLV-company-delivery truck while providing excellent Customer Service during delivery
* (2015) Mother of Multiples: IT Specialist Point of Sale-System
* Customer Service
* Cash registers (Point of Sale System [POS])
* 2nd in command of 68 people (see Schedule POS Listing)
* (3/1995-Present) Mark’s Computer Service/5 S.T.A.R. Labs: Computer System Analyst
* (2/2018-3/2018) - Compu-com: Infield Service Technician
* Break Fix Desktop, Network, Laptop, and Printers. (INSTALL, CONFIGURE, &TROUBLESHOOT)
* Break Fix Point-of-Sale (POS) systems
* Infield Customer Service
* (8/2003-6/2016) Securitas: Operations Technician
* Data Entry, Directing Shipping and Receiving to Docks and Canadian Boarder/Dock Hub Office and eventually a
Site Supervisor
* Appointed Shift Supervisor (2 Strip Rank Commander) over 4 person team that Observers and Reports on Issues/Situations
* Customer Service with Inbound/Outbound Delivery System and Truck Dispatching System
* (6 years) Valley Pool Service: Junior Partner Business Analyst (2-4 person team in-field/in-office) [Bookkeeping and Service]
* In-field Repair
* In-field/Phone Customer Service
Help Desk and Customer Service
* (3 years) PC Warehouse: Head Computer/Network Specialist
* Phone-Help Desk
* Customer Service Reselling PC
* Break Fix Repair (PC, Network, and Laptop)
* Supervisor: 1 employee beneath me
* (3/1995-Present) Mark’s Computer Service/5 S.T.A.R. Labs: Computer System Analyst
* (6/2017) Harbor Touch: Restaurant Point of Sale System (POS) - Training (INSTALL, & CONFIGURE)
* KVS- (Kitchen Video System) Closed circuit TV for Multiple Orders
* Receipt Printers and Order Printers (Thermal and Impact Printers)
* Bar Code Scanners (1D, 2D, 3D, )
* Cash Drawer
* POS network and PCs setup and configuring for different business (Pizza, Bar, ...)
* Phone-Help Desk with software POS system for business and restaurants
* Direct Customer Service
* MS Excel (simple and advanced programming)
* (8/1997-1/2015) APB Data Solutions: Lead Data-Base Designer and Partner Data-Analyst/Financial-IT
* Project Scheduler, Financial IT Specialist (Budget/Purchaser), and Designer
* Internet broadcast Communication, Data Verification and Data Gathering Hub stored in Database with SQL calls
* Phone-Help Desk of Database Issues and address all usage issues with direct Customer Service.
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