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Manager Customer Service

Location:
Dallas, TX
Posted:
March 18, 2020

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Resume:

Elena Chavez

**** ***** *** *** ** NW

Albuquerque, NM 87120

Phone Number: 505-***-****

Email: adccyg@r.postjobfree.com

Objective: To positively assist any program that I am employed with to increase productivity, gain desired outcomes, and to professionally grow upward. Experience:

Director of Rooms- Nativo Lodge May 2019- November 2019 Albuquerque, NM

● • Assist room division managers with the recruitment, training and development of all associates.

● • Able to exercise coaching and counseling within company’s set policies.

● • Ensure all Human Resource standards and procedures are met on a daily basis.

● • Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.

● • Interact frequently and positively with guests. Resolve problems/issues to the satisfaction of involved parties.

● • Maintain constant communication with management and other departments to ensure guest service needs are met on a daily basis.

● • Regularly move throughout the departments to visually monitor all elements (lighting, music, temperature), business levels, staffing levels, steps of service, FORBES standards, timing of service, hotel cleanliness and take steps to ensure hotel quality and presentations are met at all times.

● • Maintain/review profitability measures of departments with General Manager, while supporting overall hotel operations.

● • Control payroll and equipment costs (minimizing loss).

● • Ensure operational pars and back stock levels are maintained by calculating quarterly OSE inventory.

● • Develop and implement cost saving and profit enhancing measures throughout the departments.

● • Review daily revenues and labor reports and compare to monthly forecast/budgets.

● • Review monthly P&L’s with the General Manager and Department Managers and assist with monthly forecasting.

● • Ability to work in the following systems: ADP,, BIRCHSTREET

● Housekeeping Manager-Presbyterian Hospital Oct 2017-May 2019 Albuquerque, NM

● Scheduled staffing for housekeeping department

● Monitored human resource issues and concerns within the department

● Monitored and ordered needed housekeeping supplies so that housekeepers had necessary equipment for the job

● Developed positive peer relationships between colleagues and employees

● Performed daily inspections, training, evaluations interviews, coaching, and participated in disciplinary actions when needed

Environmental Services Supervisor-UNM Hospitals Dec 2008-Feb 2017 Albuquerque, NM

● Oversee clinics throughout Albuquerque and Rio Rancho with a staff of 25-30 Monday thru Friday, 60-70 on weekends

● Ensure safety and cleanliness of hospital, patient rooms, and offices

● Complete required documentation on daily, weekly, and monthly basis

● Customer service with patients, family members, and medical staff

● Perform training of staff, co-workers, and department administration on how to perform scheduling, assignments, and other required documentation

● Perform translation services when needed for staff, visitors, and administration when needed, e.g. department staff meetings, directions, etc.

● Develop, schedule, and oversee projects to completion for housekeepers and floor technicians throughout the hospital buildings

Sales Manager-Unisource Dec 2006-Sept 2008 Albuquerque, NM

● Care for client, prospective and existing, accounts in assigned territory

● Work with management to establish and achieve business goals

● Learn company products and utilize knowledge in order to stay current in business marketplace

● Organize meetings with new clientele, perform sales presentations to hopefully generate new business for the company

● Follow up with existing and prospective customers to answer questions and resolve any issues

● Work with customer service on behalf of clientele to avoid any issues that may adversely affect them

Patient Advocate-Presbyterian Hospital Mar 2004-Dec 2006 Albuquerque, NM

● Managed patient complaint process from reporting, tracking, aggregation, and resolution for customer satisfaction

● Reviewed complaints and managed processes from acknowledgment, research, and documentation

● Facilitated resolution of complaint by coordinating information and feedback between hospital entities and patients/families, including the grievance process

● Worked with Risk Management by communicating to them any issues that may have required their attention

Housekeeping Manager-Presbyterian Hospital Mar 2002-Mar2004 Albuquerque, NM

● Scheduled staffing for housekeeping department

● Monitored human resource issues and concerns within the department

● Monitored and ordered needed housekeeping supplies so that housekeepers had necessary equipment for the job

● Developed positive peer relationships between colleagues and employees

● Performed daily inspections, training, evaluations interviews, coaching, and participated in disciplinary actions when needed

Beckon Call Cleaning Services-Owner Sep 1993-Mar2002 Laguna, NM

● Managed employees, staff schedules, customer service

● Also responsible for bidding, procurement, billing, collections, and clientele management for jobs

● Responsible for payroll, budgets, and end of month financials Wallace Kuligowski DDS-Office Manager Feb 1990-Jun 1994 Albuquerque, NM

● Supervised and managed front office area

● Processed day sheets and scheduling of patient appointments

● Oversaw dental assistants, new hires, and patient interactions References:

Available upon request



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