Whitney M. James
Team-oriented with strong track record of customer service and the establishment of solid relationships with co-workers and upper level administration. Successfully worked with diverse client population in one-on-one and group settings.
SKILLS AND ABILITIES:
Superior communication skills
Collaborative team member
Energetic and organized
Excellent negotiating tactics
Sales Associate Angie’s Beauty Supply Store September 2018 – June 2019
Responsible for greeting customers and providing personal attention in an effort to acclimate them to facility/inventory.
Responsible for addressing customers’ product-related questions and locating of specific items.
Responsible for unboxing, cataloging and properly shelving inventory.
Responsible for completion of sales transactions as cashier.
Conduct one-on-one consultations with customers to assist with identifying their product needs.
Responsible for training and mentoring new employees and fellow sales associates including, but not limited to: confirming fellow associates are properly stocking shelves, effectively making sales, creating a comfortable environment for customers and efficiently answering customer questions.
PEER ACADEMIC LEADER OGLETHORPE UNIVERSITY APRIL 2017 - DECEMBER 2018
Responsible for serving as academic mentor to first-year students in traditionally at-risk populations, including students enrolled in lower level math and writing courses and with a history of low academic achievement.
Responsible for working with academic success staff to offer resources to supplement first-year students’ course work and assist them in achieving academic and personal success.
Assigned to a specific group of students to create academic programming targeted specifically to their academic needs.
Responsible for meeting with students to discuss, advise and offer support regarding immediate and far reaching academic goals.
Responsible for assisting students with creating freshman school schedule/tentative four-year plan.
Prepared PowerPoint presentations for discussion panels for various leaders.
Responsible for leading discussion panels with faculty and students relative to achieving academic success.
Led study sessions with students.
PHONEATHON OGLETHORPE UNIVERSITY SEPTEMBER 2016 – MARCH 2017
Contacted University alumni to solicit donations.
Contacted alumni utilizing University phone/mailing list.
Utilized various telephone scripts to communicate with alumni/respondents.
Collected payment information from respondents to secure payment/monies donated.
Maintained comprehensive records of all conversations in call center database.
Maintained updated records of alumni contact information.
COURTESY CLERK KROGER JUNE 2016 – AUGUST 2016
Greeted customers and answered customer inquiries.
Handled bagging of groceries.
Transported bagged grocery items to customer vehicles.
Moved carts from parking lot to store.
Performed sanitation duties such as cleaning floors, counters, restrooms and parking lot.
Emptied trash throughout the store.
Conducted price checks for cashiers.
Handled return of merchandise to store shelves.
Trained new clerks
Graduated in top 10% at Northside High School.
Member of Alpha Phi Omega Fraternity.
OGLETHORPE UNVERSITY- ATLANTA, GA 30319 AUGUST 2015 - DECEMBER 2018
B.S. in Biopsychology/Minor in Sociology
Available upon request