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Sales Customer Service

Atlanta, GA
March 18, 2020

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Alfred Njoroge

Wide experience in sales, customer retention and customer service. Quick learner who is naturally curious and always brings a positive attitude. Individual who always seeks to be a valuable asset by contributing more to any organization. Stone Mountain, GA 30083


Planned and executed marketing campaigns for over 10 years. Over 10 years of experience in retail and Business to Business sales. Service the needs of new and existing accounts within assigned geographic areas. Identifying business insights and recommending solutions that drive profitable growth. Authorized to work in the US for any employer

Work Experience

Uber Driver

Uber Partner Drivers - Atlanta, GA

June 2017 to Present

Provide transport service to customers.

Ensure customer safety,

Ensure compliance to company and other applicable regulations. Customer Retention Agent

RCH/ Comcast - Marietta, GA

November 2013 to June 2018

Communicated with Designated At Risk customers and led external efforts to retain those customers. Fulfilled needs of existing customers that are at risk of cancelling services. Addressed complaints with the goal of increasing satisfaction and securing renewals. Attained monthly account retention goals.

Conducted follow-up of leads through means of telephone and person-to-person contact to meet assigned targets.

Responsible for 42% customer retention rate in my assigned area. Updated company database and Prepared a weekly report of all relevant comments/actions for accounts in the company database


Double M Automotive - Decatur, GA

March 2003 to November 2013

Prospected for customers and generated sales leads. Negotiated prices and handled sales contracts.

Developed and Implemented plans to achieve sales goals. Purchased automobiles for retail and wholesale markets. Sell automobiles to retail and wholesale customers. Managed inventory and prevented waste.

Studied market reports and industry trends.

Maintained accounting ledgers by verifying and posting account transactions. Reported sales taxes and performed other duties to ensure compliance to regulations. Created new revenue streams.

Forecast sales by studying market conditions.

Corporate Sales Support Specialist

Nextel Corporation - Duluth, GA

February 2001 to March 2003

Provided support to sales representatives.

Provided troubleshooting assistance for customer orders, account statuses and relevant problems. Managed sales tracking tools and report on important information. Liaised with account managers to develop specific sales strategies. Reviewed pending orders and specific customers requests to ensure excellent customer service and customer experience.

Assisted customers by answering questions, resolving complaints or setting up new accounts. Education

Bachelor Of Science in Marketing

University of North Carolina Greensboro - Greensboro, NC Skills

• Microsoft Office (10+ years)

• As400

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