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Customer Service Health

Minneapolis, MN
March 18, 2020

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Vicky Lee

**** ********* **. ** ******** Heights, MN 55421


OBJECTIVE Motivated Health Services Management student seeking full-time opportunity, utilizing demonstrated history of outstanding performance in fast-paced environments EDUCATION

University of Minnesota, Twin Cities Expected Graduation: May 2020 Bachelor of Applied Science GPA: 3.4

Major: Health Services Management Minor: Public Health Relevant courses: Medical Terminology,

Healthcare Finance, Law, Ethics & Risks

for Managers, Health Informatics I


Basic Quality & Safety Care

Business Analysis Foundations: Business Process Modeling WORK EXPERIENCE

Community Outreach Coordinator Internship June 2019 - August 2019 Language Banc, Minneapolis, MN

● Organized recruitment events to raise awareness of our company’s available resources and job opportunities

● Coordinated recruiting event at Hmong Freedom Festival with United Hmong Family

● Fulfil human resources functions including: onboarding, training, immunization compliance, records management

Scheduling Coordinator March 2018 - August 2019

Language Banc, Minneapolis, MN

● Communicate with clinics, hospitals and other organizations in the community in order to address language barrier problems

● Interact with interpreters to coordinate/schedule important meetings with patients Sales Associate/Cashier November 2014 - March 2018 Marshalls, Blaine, MN

● Trained 5+ new employees on store protocols and procedures to ensure success in 1st month of work

● Provided excellent customer service for guest purchases and opening a credit card VOLUNTEER EXPERIENCE

Information Desk Volunteer October 2016 - October 2018 American Cancer Society, Hope Lodge, Minneapolis, MN

● Coordinated administrative tasks, guests check-ins, cleaning documentation SKILLS

● Microsoft products ● Basic Excel ● Electronic Medical Record

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