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Customer Service Assistant, Research Assistant, student

Minneapolis, MN
March 18, 2020

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**** **** **. ** *******, MN


Emily Kern


A reliable team member able to communicate and work hands on with both customers and coworkers. Able to obtain, analyze, and report findings on data, with an emphasis on communication and presentation skills at a professional level. Maintains a well-organized and productive work ethic/style; always looking for ways to improve, learn, and grow. EDUCATION

High School Diploma Buffalo High School

2015 – 2019

Graduated with honors and distinction, GPA of 3.9, ACT of 31, Ruth B. Lundgren Award recipient, A Honor Roll consecutively all 4 years, All Conference and All State Academic Award recipient

● Captain of Varsity Women’s Cross Country/Distance Track Squads

● Secretary of Student Council

● Member of TriMusic Honor’s Society

● Member of select vocal jazz ensemble

● Leadership Committee of BHS Theatre Department

● BHS Hall of Fame Candidate

Undergrad North Dakota State University

2019 – PRESENT

Dean’s List for the Fall Semester of 2019, currently maintaining a 4.0 GPA status

● Psychology Major

● Research Assistant in Mind, Body, Baby Lab under Dr. Clayton Hilmert

● Sophomore Academic Achievement Award in the College of Science and Mathematics

● Volunteer at Sanford Hospital

● Cast of Theatre NDSU fall 2019 production of The Dream Play EXPERIENCE

Concierge Park View Care Center

JULY 2018– APRIL 2019

Assisted residents with everyday care needs, maintained a warm relationship between staff and residents, completed requests as given by staff and residents. Particular emphasis on communication with combative residents and those with dementia or other mental diseases. Kept home areas clean and neat by cleaning up spills, changing out linens and washing dishes. Consulted with customers to understand their desires and suggest the best products to meet their needs.


● Communication

● Organization

● Data Analysis

● Documentation

● Customer service/satisfaction


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