Medical Assistant Customer Service

BRIAN JOSEPH B. SALES

Bldg. ** Flat * Al Ittefaq St. Bin Omran Doha, Qatar

Mobile No: +974-********

Email Address: ************@*****.***

QUALIFICATIONS:

Graduate of Document Control 1

College level of Bachelor of Science in Business Administration major in Financial Management

Good Organization and Planning Skills

Computer Literate: MS Windows/MS Office, Word, Excel, Power point, Outlook, Internet Surfing and Research.

Copy, scan and store documents, Review and update technical documents (e.g. manuals and workflows)

Responsible for the timely, accurate and efficient preparation and management of documents. They control the numbering, sorting, filing, storing and retrieval of both electronic and hard copy documents produced by technical teams, projects or departments.

Accounting Skills

Receptionist Skills

Optimistic and Persistent in achieving goals and completing task

Detail oriented and can do multi-tasking

Effective in analyzing process and preparing reports

Good communication skills (English, Tagalog and Basic Arabic) EDUCATIONAL BACKGROUND:

COLLEGE: Document Control 1 (Graduate 2019)

Filipino Institute under of American Education Center Jasim Bin Hamad St. Fereej Bin Omran, Doha, Qatar

BS Business Administration

Major in Fincial Management (Undergrad)

University of Nueva Caceres

J. Hernandez Ave. Naga City, Philippines

HIGH SCHOOL: Camarines Sur National High School

Peñafrancia Ave. Naga City, Philippines

2005 - 2019

ELEMENTARY: TINAGO CENTRAL SCHOOL

Naga City, Philippines

1999 – 2005

WORKS EXPERIENCE:

RECEPTIONIST cum ACCOUNTANT November 2019- March 2020 Xtreme Fitness

Bin Mahmoud, Doha

JOB DESCRIPTIONS:

Provide exceptional customer service experience to all members, non-members and users of the facility

Enrolling new members and assisting current members with their queries

Greeting members and users of the gym as they come through reception

Checking in members and verifying memberships

Registering prospective members and guiding them to the correct person

Providing information on classes and availability

Handling questions about cancellation of membership

Ensuring that adequate stocks of information, packs and leaflets are available at reception for interested parties

Ensuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of the Fitness Centre

Serving customers, taking money for activities and accurately accounting or transactions at the end of each shift

Welcoming members and visitors to the gym and providing accurate information concerning programmes and activities

Creating an excellent first impression of the gym by providing a warm welcome, tidy appearance and pleasant manner at all times

Handling telephone enquiries, recording messages from incoming calls and transferring calls

Maintaining a clean and tidy environment, both behind and in front of the counter

Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by, the relevant department

Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation

Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the Fitness Centre Manager

CUSTOMER SERVICE REPRESENTATIVE October 2019 (Part-Time) Leisure Company, Angry Birds World

Doha Festival City

JOB DESCRIPTIONS:

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support. MEDICAL ASSISTANT/RECEPTIONIST, June 2017 – December 2018 SECRETARY and CASHIER

FLorendo Medical Clinic

Peñafrancia Ave. Naga City, Philippines

JOB DESCRIPTIONS:

Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.

Ensures physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel.

Produces information by transcribing dictation, preparing medical reports and summaries, patient histories, operative notes, manuscripts and correspondence; planning, organizing, coordinating and controlling projects.

Provides historical reference by developing and utilizing filing and retrieval systems; maintaining patient records; recording meeting discussions.

Provides historical reference by developing and utilizing filing and retrieval systems; maintaining patient records; recording meeting discussions.

Secures information by completing database back-ups.

Maintains patient confidence and protects operations by keeping information confidential.

Maintains office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt.

Keeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

Maintains quality results by following and enforcing standards.

Serves and protects the health care community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.

Updates job knowledge by participating in educational opportunities; reading professional publications.

Enhances physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Maintains patient confidence and protects operations by keeping information confidential.

Maintains office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt.

Keeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

Maintains quality results by following and enforcing standards.

Updates job knowledge by participating in educational opportunities; reading professional publications.

Enhances physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Doing financial reports every month.

CASHIER 2011 - 2012

CAFE EMMANUEL

Metropolitan Cathedral, Naga City, Philippines

JOB DECRIPTIONS:

Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register.

Enters price changes by referring to price sheets and special sale bulletins.

Discounts purchases by redeeming coupons.

Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers.

Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization system.

Balances cash drawer by counting cash at beginning and end of work shift.

Provides pricing information by answering questions.

Maintains checkout operations by following policies and procedures; reporting needed changes.

Maintains safe and clean working environment by complying with procedures, rules, and regulations.

Contributes to team effort by accomplishing related results as needed. SEMINARS/TRAININGS ATTENDED:

Strategic Management of goods in the midst of ASEAN Economic Integration. ( January 2016 )

Responsive Graduates based on the standards of ASEAN Economic Integration ( January 2016 )

Quality Education: Culture of Business Education ( February 2013 )

Innovative leadership as building block for Human Competence ( January 2016 )

Readiness of Region- V Bureau of Internal Revenue in the midst of ASEAN Economic Integration and Transformation of Trends of SME's on Tax system. ( Feb 2015 )

Defying the Odds: Bicol Business Student of the 21st Century ( January 2016 ) ACHIEVEMENTS:

Judge in the on the spot poster Making Contest at University of Nueva Caceres

(November 2012)

Choreographer in the Mr. and Ms. Palaro 2014 at University of Nueva Caceres

(August 2014)

Jury in the Mr. and Ms. Ambassador of Goodwill at University of Nueva Caceres

(September 2015)

Jury in the Vocal Solo, Vocal Duet and Modern Dance Competition at university of Nueva Caceres. (September 2015)

Magnate Awardee for ABBS X-Factor 2012 Champion * Special Recognition Award for ABBS Got talent 2013 Champion

1st Place a Vocal Solo Event at University of Nueva Caceres (February 2016)

Performer of Caribbean Christmas Concert of Fr. Ho Lung and friends of the Missionary of the Poor. (December 2013)

Volunteer Performer of Musicale play entitled ISAIAH of Fr. Ho Lung and Friends of Missionary of the Poor (March 2013)

INTERPERSONAL SKILLS:

Can effectively communicate to people and well.

Adjusted person.

Has a very good command of the English language.

Open to all opportunities/optimistic at all times.

Positive attitude towards work.

Personal Care to costumers regardless of religion and race.

Can work minimal supervision.

Reliable, trustworthy, industrious and punctuality in attendance and written works.

Being hospitable to costumes, client and guest.

Competent and innovative individual.

Aims excellence in every endeavour.

PERSONAL INFORMATION:

Age: 26 years old

Birthdate: March 19, 1993

Birthplace: Blk 4 Lot 17 Villa Karangahan Subd. Naga City, Philippines Sex: Male

Status: Single

Height: 5’4

Weight: 81 kgs

Language: English, Tagalog and Basic Arabic

Citizenship: Filipino

Passport Number: P8132293A

REFERENCES:

Jennifer Melanie Florendo-Payte MD.

Florendo Medical Clinic Peñafrancia Ave. Naga City, Philippines Owner

Amelita Dela Paz Zaens

Camerata Kultura Jacob St. Naga City, Philippines

Director

Ryan Bastareche

Rotary Club of Naga Naga City, Philippines

President

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