Toronto ON M1C 5H7 email: email@example.com
A highly organized Administrative Assistant/Data Entry/Receptionist, having great experience working with a broad range of client groups. I thrive in a demanding and fast-paced environment as I have great organizational skills and the ability to function under stress. I have great typing and data entry with great accuracy. I have a strong work ethic and excellent communication skills and would be an excellent candidate for any organization with a focus on efficiency and strong customer relations.
Totally committed to providing superior customer service.
Results oriented with highly developed problem-solving skills.
Excellent communication skills, ability to deal professionally with people at all levels.
Easily multi-tasks projects without losing focus.
Strong organizational capabilities.
Highly focused, efficient and accurate.
Able to meet difficult deadlines and easily adapt to changing situations.
Team player; works well with fellow employees and supervisors.
Strong customer service with readiness to help out effectively
Computer proficiencies: MS Office applications, fast typing (55WPM) and data entry with great accuracy
Customer Service Focus
Creative / Innovative
Responsible / Accurate
Training / Coaching
Task & Results Driven
Initiative / Resourceful
Fast data entry & typing
MINISTRY OF HEALTH & Long-Term Care Nov. 2017 – July 2019
Serve as the focal point for the Unit, assist with ad hoc tasks
Maintain calendar and schedule meetings for manager and track the incoming requests
Pay invoices, process expense claims, process credit card reconciliations and payments
Cover the reception and answer all telephone inquiries courteously
Send out packages via online Purolator and track shipments
Maintain the filing system and order supplies for the office
Prepare correspondences and draft routine letters
Work on data entry to update the clients’ database and verify data
Maintain the vacation calendar for the team
Mervat Malak Page 2
MINISTRY OF CHILDREN AND YOUTH SERVICES Sept. 2016 –Sept. 2017
Maintain calendar, oversee and track office correspondences
Answer telephone calls and redirect accordingly, cover reception during lunch
Flag important meetings and deadlines for manager’s approval
Check the generic e-mail account and respond to requests
Update the database system with clients’ information and verify accuracy
CANADIAN INSTITUTE FOR HEALTH INFORMATION Sept. 2014 – July 2016
Schedule meetings, maintain calendar and prepare all the related documents
Answer telephone inquiries and provide support to customers in a timely manner
Process invoices and claims and update the CRM data base system
Update the Physicians/Patients’ lists and handle confidential documents
Receive consent forms, verify information and process them in a timely manner
Draft routine correspondences and prepare packages to new clients.
MINISTRY OF HEALTH, Toronto Aug. 2012 – Sept. 2014
Schedule meetings and prepare pertaining materials and all logistical requirements
Handle numerous correspondences on the online tracking (OCMS), follow up till completion
Compose routine letters, edit/proofread correspondences to ensure accuracy before signature
Act as a receptionist to the office, answer telephone calls and provide information to clients
Archive old files and create new filing system, soft and hard copy
Process invoices and update the data base system
Input data entry on spreadsheets, review and send out to participants
TD BANK FINANCIAL GROUP, Toronto ON 2009 –2012
Handled a large number of telephone calls from clients and visitors from senior staff, always demonstrating a calm, courteous and professional manner.
Supported the Manager and the team, scheduling meetings, ordering catering, preparing materials, etc.
Made travel arrangements and prepared expense claims for the team.
Maintained / reconciled the vacation schedules, worked on data entry as needed
Paid invoices & monitored budgets, followed up with vendors & AP and updated the tracking sheet.
Followed up with clients and escalate major problems to the appropriate persons.
Processed and prepared paperwork for new hires, assisted with events planning and inventory.
MINISTRY OF COMMUNITY & SOCIAL SERVICES, Toronto ON 2008 – 2009
Responded to telephone enquiries and provided information in an efficient and professional way.
Provided full range of administrative support for managers & staff of two units.
Managed managers’ calendars, including scheduling meetings, booking boardrooms, preparing relevant materials for meetings and organizing catering
Processed the ministry’s online tracking system for document approvals.
Mervat Malak Page 3
Organized numerous events and conferences, selected venue, updated distribution list, organized catering, tracked expenses for each event and tracked receipt of all the invoices.
Proofread documents to ensure accuracy of format, grammar and punctuation.
Processed invoices and tracked expenditures for the units.
Maintained staff vacation records.
Assisted in hiring and training the volunteers and update their weekly schedule.
UNIVISION MARKETING GROUP, Toronto 2006 – 2008
Telefundraiser, Inbound Call Centre - Part Time
• Call a list of new and existing donors to raise funds for charitable organizations
• Maintain a tracking sheet effectively and update all the information required
• Follow up with the donors and process payment for their donations
Work on different programs, explain the cause and all procedures required.
HEART & STROKE FOUNDATION, Toronto ON
Administrative Assistant, High Blood Pressure Dept. 2006 – 2008
Handled sensitive phone calls, maintained Director’s calendar, screened e-mails, scheduled meetings, arranged catering, etc.
Organized several events, prepared participants’ list, selected venue & menu, made hotel reservations, purchased token gifts, prepared packages, ordered supplies, etc.
Maintained and monitored budget and prepared expense claims for the whole dept.
Proofread all correspondences before the Director signed off.
Trained and supervised volunteers and updated database for volunteers & clients.
Assisted the Board of Directors by preparing packages, sending materials, etc.
Drafted acknowledgement letters and thank you letters
Recruited, trained and supervised volunteers.
Education: Bachelor of Arts, Faculty of Arts and English Literature.