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www.linkedin.com/in/rafael-

santos-4901b9144 (LinkedIn)

Top Skills

Lead Generation

Sales Development Specialist

Customer Service / Technical

Support Specialist

Languages

English (Full Professional)

Tagalog (Native or Bilingual)

Rafael Santos

Sales Development Representative at LexisNexis Legal NCR - National Capital Region, Philippines

Summary

My role as a Sales Development Representative allows me to work closely with 1-2 attorney firms by consulting with them to understand their business and legal resource needs. I and my partner Account Executive develop customized solutions for each client based upon their firm's needs and budget requirements.

Experience

LexisNexis Legal

Sales Development Representative

March 2018 - Present (2 years)

Philippines

I work closely with sales teams to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities in accordance with approved sales management guidelines.

• Prospecting for new business through a high volume of cold calling and following up with prospects as previously identified.

• Identifying qualified prospects and navigate company structures to identify key decision makers and influencers.

• Keeping accurate records in our CRM and build client profiles by updating client information and managing sensitive client and prospect data. Netflix

Technical Support Representative

September 2017 - February 2018 (6 months)

NCR - National Capital Region, Philippines

- Responsible for providing technical escalation support to our global customer base and partners.

Homebased / Remote Job / Freelancer

Lead Generation Specialist / Sales Development Rep / Virtual Assistant January 2015 - December 2017 (3 years)

Phillippines

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- Responsible in prospecting and building a pipeline of qualified leads using a variety of sales tools and

web research, to meet business plans, quotas, and company objectives.

- Calling prospective customers/leads to introduce products and services, and set-up telephonic or face

to face appointment with an Account Executive.

- Does mass communication through e-mails, cold callings and social media.

- Handled different campaigns like Auto Insurance, Health Insurance and Real- Estate.

VXI Global Solutions, LLC

Customer Service Support Specialist

December 2013 - January 2016 (2 years 2 months)

NCR - National Capital Region, Philippines

TeleTech Philippines

Inbound Sales Specialist

May 2011 - October 2013 (2 years 6 months)

NCR - National Capital Region, Philippines

Acquire Asia Pacific

Outbound Sales Representative

June 2009 - April 2011 (1 year 11 months)

NCR - National Capital Region, Philippines

Education

Asian Institute of Computer Studies University

Associate - Computer Science, Computer Programming/Programmer, General · (2007 - 2009)

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